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Doesn't support frontpage
HollyHats

10+ Year Member



 
Msg#: 110 posted 10:17 pm on Oct 1, 2002 (gmt 0)

I am so confused. As I said in earlier posts, I use frontpage for by web site and recently switched my DNS to westhost. I submitted the change on Saturday but for some reason they didn't get my request. So, westhost contacted my to let me know that I need to make the request again. And I did that.
Today, I worked all day doing some important updates to my site. I uploaded it and published it. I did it thru my old host (cox) because I couldn't get westhost to work.
I just got an email from westhost and he says that he will keep checking my site to see when the DNS change happens so that he can add front page extensions.
I go to my site after that and get NOTHING> Just a blank white screen.
Can someone explain to me what happened? And what to expect next? Will I have to wait for another 3 days to make the DNS change, meanwhile my site stays down?
Remember, I am way new to this web stuff. I hope you can understand what happened from my letter.

 

lorax

WebmasterWorld Administrator lorax us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 110 posted 1:40 am on Oct 2, 2002 (gmt 0)

Hello Holly,
Been there... What needs to happen is to determine the status of the DN mod. If the change has been approved then it should only be a matter of waiting. If the change wasn't approved then you need to figure out the issue and submit it again.

Sounds like the change hasn't occured yet. If the DN was in transition you shouldn't have been able to upload to your old provider unless you're using the IP to connect with them. If you were using the DN and DNS had been changed then the upload should have failed.

Also, depending on who you're DN was registered with, they often use email to authorize the modification. IF the email address you supplied is incorrect, you'll never get the Ack (acknowledge) request and thus the modification will never get approved.

Do you know how to use ping? If so, ping your site and see what IP it returns. That'll help determine who DNS is pointing to.

I'm hitting the sack for the night but if you don't have this resolved tomorrow, sticky me with the URL and who the DN was registered with - I'll look into it for you.

Best,
Gregg

HollyHats

10+ Year Member



 
Msg#: 110 posted 1:59 am on Oct 2, 2002 (gmt 0)

I am a total ding-bat! My husband gets home and I tell him that I can't figure out what's up with this new host. He looks at my front page and explains to me that you must actually have something on your home page for people to see it.
DUHHHH, I had a blank home page.
Told you I was new at this...

Reflect

10+ Year Member



 
Msg#: 110 posted 11:47 am on Oct 2, 2002 (gmt 0)

Were they using a different default "home page"? Example some host's set index.htm, index.html, default.htm, etc. Also I would leave my old site up for a few days until the zone files propigate over the net/world, usually around 72 hours.

Brian

Marcia

WebmasterWorld Senior Member marcia us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 110 posted 12:06 pm on Oct 2, 2002 (gmt 0)

Holly, I told you in another thread, before you made the switch, that it takes a few days. Front Page is not "normal" for webservers, and it takes special configuration to accommodate using Front Page Extensions, which are a unique Microsoft thing. "Publishing a Web" will have to wait until the process is finished and it has nothing to do with the host. With regular FTP you can upload a site and see it immediately with the IP number as soon as you have the hosting set up - which takes a few minutes.

HollyHats

10+ Year Member



 
Msg#: 110 posted 12:20 pm on Oct 2, 2002 (gmt 0)

I think my main problem was that when I submitted a transfer, it didn't go thru. At least this is what the westhost rep is telling me. I checked it again this morning and it seems to be okay. Westhost said once they get the transfer, they will set up the extensions.
Thanks for the help everyone. I know I the same questions over and over. I have a very thick scull. Great for crashing though...:)

lorax

WebmasterWorld Administrator lorax us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 110 posted 1:27 pm on Oct 2, 2002 (gmt 0)

you must actually have something on your home page

Doh! I should have asked that myself. First rule of trouble-shooting - start with the obvious stuff first!

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