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Can't process feedback form
sukino

10+ Year Member



 
Msg#: 942 posted 4:23 am on Sep 8, 2003 (gmt 0)

I had tried almost everything that I could think of, like checking the message reply under the smtp, etc. I just can't seemed to get the feedback form to process and sent the information to my mailbox. The coding is definately correct (Trust me on this) When I click on the send button, it just would not procees, although the validation of the form fields works, and wouldn't send the mail. I am using IIS v5.0. I once noticed an error msg (after waiting for more than 40mins), it says RPC server is unavailable. Pls advice.

 

aspdesigner

10+ Year Member



 
Msg#: 942 posted 4:50 am on Sep 8, 2003 (gmt 0)

It's difficult to identify the problem without more details to go on. What type of coding are you using to send the E-MAIL? CDONTS? Something else? Is the object you are using returning any error codes? Have you tried putting some debugging response.write's in your code, to see exactly where the problem is?

sukino

10+ Year Member



 
Msg#: 942 posted 6:07 am on Sep 8, 2003 (gmt 0)

oops.... sorry... ok, here is the details.

The feedback form (using CDONTS) is purely asp coding. What it does is to send information to the destinated email (email address varies with different categories, like Products, Services etc, all the addresses are kept under the access database) The coding works perfectly on a local server (IIS also) but it will not process and mail the form information on another IIS server.

Staffa

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 942 posted 10:04 am on Sep 8, 2003 (gmt 0)

Does the other server has CDONTS running or maybe another mail program?

jimmykav

10+ Year Member



 
Msg#: 942 posted 10:11 am on Sep 8, 2003 (gmt 0)

Have you tried creating a simple 3/4 line asp page that does nothing but send an email to check CDONTS is working?

aspdaddy

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 942 posted 12:50 pm on Sep 8, 2003 (gmt 0)

>The coding works perfectly on a local server (IIS also)

Does the other server have an SMTP server installed on the same box?

mattglet

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 942 posted 1:06 pm on Sep 8, 2003 (gmt 0)

> Does the other server have an SMTP server installed on the same box?

not only is it installed, but is the smtp service started?

-Matt

sukino

10+ Year Member



 
Msg#: 942 posted 4:50 am on Sep 9, 2003 (gmt 0)

1) The SMTP services is started.
2) So is the RPC services
3) Error msg appeared as followed in the event viwer:

Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 37
Date: 9/8/2003
Time: 4:35:14 PM
User: N/A
Computer: NOX-SERV
Description:
Out of process application '/LM/W3SVC/1/Root' terminated unexpectedly.

sukino

10+ Year Member



 
Msg#: 942 posted 5:57 am on Sep 9, 2003 (gmt 0)

btw, is it require to have the service pack installed on the server to allow the mail system to work?

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