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Well done FAST Service Dept.
jimmykav




msg:222988
 9:50 am on Dec 12, 2002 (gmt 0)

Yesterday morning I emailed FAST about the relevancy of their SERPS to my #1 keyword.

I politely hinted that it might be an area that they might like to investigate to check the performance of their algos.

My site had been #1 for a long time and then dropped to midway down page 2 about three months ago. This week it had slipped to page 3.

This morning I checked and I am back at #1.
Now that is what I call a quick turnaround.

This is my second experience of dealing with FAST. On the first occasion, about two years ago, I got a response from the MD!

Superb.

 

Tor




msg:222989
 11:46 am on Dec 12, 2002 (gmt 0)

I can only agree to what you are describing jimmykav. Their customer service department has been outstanding for quite some time. ;)

tammy




msg:222990
 4:45 pm on Dec 12, 2002 (gmt 0)

which email address are you sending to?

jimmykav




msg:222991
 9:19 pm on Dec 12, 2002 (gmt 0)

I clicked on the "Contact Us" link at the bottom of the SERPS, then on the "Relevancy Problems" link.

jimmykav




msg:222992
 9:01 am on Dec 18, 2002 (gmt 0)

Update

I received a follow up email from the Relevancy Task Team stating that their index had changed and that I should be happier with thge SERPS.

I am delighted to say that I am back on Page 1.

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