I've just signed up for a trial of Urchin (on demand) and we are in the midst of setting up tracking URLs etc. We currently use atlasonepoint for our sales tracking and I'm interested to know if anyone else has used urchin for its ecommerce functionality.
We have two questions which Ive submitted to their support team but we're still waiting for a reply.
1. Is there a way of auditing the sales figures and then amending the results if needed. I'm sure we're not alone in receiving fraudulent sales each month, and one of the features i like most about atlas, is the ability to delete sales which turn out to be fraudulent. This means reports are far more accurate for each sales source. Atlas actually allows us to pass each transaction ID to their system so we can perform an audit and remove any offending sale from the logs.
2. As in most tracking systems, you have the ability in urchin to define a "goal" or "success page" and assign a $ value to each visitor that reaches that page. Under each profile you are allowed only 4 goals. Which seems crazy as most online retailers have more than 4 products with differing prices. Does anyone know if you can pass a value back from your own site to their system for each sale you make? As we would ideally like to track each sale down to the individual transaction ID.