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affiliate sales tracking
to track affiliate sales
nube




msg:892354
 12:15 pm on Oct 13, 2000 (gmt 0)

hi, i am affiliated with a travel site, is there a tool that can track the sales or booking to my site, basicaly to find out if the affiliate program is not crediting me sales that i have generated from my site...and i would like to katc them..
thanks g

 

Mike_Mackin




msg:892355
 12:28 pm on Oct 13, 2000 (gmt 0)

If this is not your # 1-800-295-0326 , you have no way of tracking.

imo, if the affiliate site has an 800# to a call center, you WILL loose sales to that call center.

Additionally, you should be getting Email notification in real time of all sales.

rcjordan




msg:892356
 1:13 pm on Oct 13, 2000 (gmt 0)

>Additionally, you should be getting Email notification in real time of all sales.

That's been discontinued by some booking engines. Reports are online now.

nube




msg:892357
 2:30 pm on Oct 13, 2000 (gmt 0)

thanks for the replies, a friend of mine works for HRN,
he said with sites that make more money its a two for one, here and there in hrns favor, but yes these sites have their own 800#...also, i have two codes i deal with.. one never ever received a email notification of a sale and the other does all the time, go figure.
thanks again
g

rcjordan




msg:892358
 2:42 pm on Oct 13, 2000 (gmt 0)

I'm with TNOW and HG. TNOW dropped email notification in July (caused a huge uproar) and went to online affiliate reporting. I just added HG this past year, so I don't know what their prior notification procedure might have been.

From 01/00 through 06/00 I ran projections of revenues based on the incoming emails from TNOW. To their credit, the checks were always close to my projections.

missreddy




msg:892359
 9:32 pm on Oct 13, 2000 (gmt 0)

I'm an affiliate with a site that uses BeFree.com tracking. I know there have been sales, but they're not showing up. Is anyone else having trouble with BeFree.com? The merchant is saying that is where the trouble is.

rcjordan




msg:892360
 9:39 pm on Oct 13, 2000 (gmt 0)

>The merchant is saying that is where the trouble is.
That's a common dodge. I know CJ was once saying that getting paid by the merchants was a big problem. TNOW also says the same thing about many of their hotel properties. You'll find answers ranging across the scale. Have you 'tested' the system by buying a product yourself?

And glad to have you here at WebmasterWorld!

missreddy




msg:892361
 9:43 pm on Oct 13, 2000 (gmt 0)

Yes. I placed 2 phone in orders for 2 customers. The merchant confirmed order numbers, so I know they were received. Is there any type of policing dept. on this type of problem or is it just not regimented?

rcjordan




msg:892362
 9:52 pm on Oct 13, 2000 (gmt 0)

>policing
None that I've heard. All policing comes from the affiliate, and they are always at the disadvantage. I'd email BeFree with your personal order info and ask them to track it.

DaveAtIFG




msg:892363
 9:57 pm on Oct 13, 2000 (gmt 0)

Nice to have you here at WmW missreddy! I'm in several BeFree programs, none make much money, but I've never had a problem with BeFree paying. They occasionally have a tracking problem, but invaraibly go back into their records and get things corrected, once they are convinced they have a problem. And they never admit to having a problem...

missreddy




msg:892364
 10:10 pm on Oct 13, 2000 (gmt 0)

Is it BeFree that pays or the merchant? I just spoke to them (BF) and they tell me it is the merchants job to report the sales on their reporting page of BF. I see the order button being clicked on this one item 37 times in the last 2 weeks and surely there have been more sales than the 2 I placed. Are we talking about fraud here? This is going to give affiliate programs a bad name. I'm ready to pull the items off my site. We come up at the top of several SE for this particular item. I'm getting miffed!

This is my first experience as an affiliate. You seem to have more. What is your overall opinion of being an affiliate and how long have you been one?

JamesR




msg:892365
 10:22 pm on Oct 13, 2000 (gmt 0)

missreddy, before you pull the products, is there any other affiliate you can get lined up to immediately replace them? It would be a shame to leave up top ranked, empty pages. I am having a bit of affiliate frustrations right now but I am not going to beat to death uncooperative individuals, I will just replace them with another viable option (sincerely hope you have one out there).

missreddy




msg:892366
 10:27 pm on Oct 13, 2000 (gmt 0)

No, James. But, thanks for the reply. We'll give it until next week and then make a decision.

DaveAtIFG




msg:892367
 12:31 am on Oct 14, 2000 (gmt 0)

missreddy - My apologies, you are correct, BeFree merchants send checks to affiliates. I opened Quickbooks and counted accounts, I'm receiving income from 14 affiliate programs, enrolled in several more. CJ, for example, sends payments for all programs in one check. Sorry!

I've had good luck with the integrity of BeFree merchants but it will obviously be program dependent.

JamesR made a good point, join another program and transition to it, don't just drop the one you have... To that end, I posted this in another thread a few weeks ago, but ClickQuick [clickquick.com] is far and away the best place I've found to explore affiliate programs.

missreddy




msg:892368
 12:42 am on Oct 14, 2000 (gmt 0)

Thanks, Dave and all of you for your replies. I've enjoyed the discussions and will come back often. You're all so nice! Quite a welcome trait in a world of such animosity, hostility, aggressiveness and competitiveness. Life is too short and stress makes it so unpleasant.

If anyone wants to critique my site, I'd welcome that input. I won't get my feelings hurt, trust me. I'm a tough cookie when needs be, especially in business. Stress has done that to me.

Signing off for the night. Take a peek, if you like: www.ACherishedGift.com

nube




msg:892369
 6:48 pm on Oct 15, 2000 (gmt 0)

ok isnt there a program that can track the surfers path, and should they click into the hotel reservations button and exit your site through it into the reservation site wouldnt it be an exit point?
just thinking
i use webtrends for reporting but i dont know if it goes into this detail..
thanks g

Billythekid




msg:892370
 8:46 am on Oct 26, 2000 (gmt 0)

CJ seems honest to me though suddenly no more sales though traffic is twice last month which had great sales. It has been suggested to me that I go thru the merchants themselves but who to trust? Frustrating. :(

nube




msg:892371
 12:18 pm on Oct 26, 2000 (gmt 0)

i do hotels with hrn, and even though i have a good friend who works for them,in miami office...
he is not telling me the truth i dont think all of it anyway... i asked him how come my traffic is
double what it was 2 months ago and the sales have dropped... although on one occassion due to our kids going to school together he did mention the fact that they will do a two-three for one in their favor. also i said isnt there a way to track the click throughs into our site on their server because we have a username and password but he says no it cant be done...yesterday i had a big sale in newyork and lord behold he calls me and tells me oh this sale came from this and that page..so to get to the end, they know! just how we can catch them taking what belongs to us ,i dont know, maybe BRETT can give us some insight
thanks g

DaveAtIFG




msg:892372
 4:47 pm on Oct 26, 2000 (gmt 0)

Billythekid - Same here with CJ. I went through and regenerated all my links in Sept, twice, and emailed them suggesting a tracking problem. I suspect they had other complaints and were aware of the problem but admitted nothing. First week in Oct, sales reported were erratic, but better. The last week or two they're back to nearly normal.

And I know they had a problem. I'm an affiliate in another program that offers the same product at a lower comission and pointed my links there for a few days. Sales were just as expected.

Billythekid




msg:892373
 12:28 am on Oct 27, 2000 (gmt 0)

Thanks, I'll have to try switching to the lower too tocover myself in these cases.

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