This is a shame that others are having similar problems.
Well the situation I face is thus.
I purchased one of their templates for about $40, which isn't a great deal however my site already has these graphics installed.
The situation I am in is that I tried to compress the graphics for web optimisation and unfortunately I have overwritten my original files with not great quality ones.
So I have emailed and emailed and emailed if they can resend me the files.
I now find myself being forced to re-buy the same files I bought 4 weeks ago as my current site is suffering from these poor quality files.
I'll keep on at them and I am now going to pay another $40 for the same template, and I will see if they refund my card if I eventually get any reply.
Its just a shame that they support isnt as good as their files, and 2 their files are not pre-optimised which would have saved me all of these probelms.
I'll keep you all informed of what transpires either way.
[edited by: webdev at 7:36 pm (utc) on Feb. 22, 2003]