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Yahoo Search Engine and Directory Forum

    
Contacting Yahoo by Phone
it can't hurt to ask...
boyleman




msg:842704
 10:00 pm on Sep 19, 2000 (gmt 0)

Any of you guys have a telephone number deeper inside Yahoo than just the general number they give on their website? Say to the Business Express department, or Srinija Srinivasan's office, the editorial department, or anything like that? I assume not, but if so, could you email me it? I'll be forever grateful. :)

Thanks!

 

seth_wilde




msg:842705
 10:30 pm on Sep 19, 2000 (gmt 0)

I had a client's site that Yahoo listed with their competitors name. I got so fed up with Yahoo not answering me that I called their Chicago office were they sell banner space (so they actually answer the phone). Anyway, they gave me the "inside scoop". When you dial the main line and the automated response starts, press 0 to get the operator. If you ask for the Business express department, and then go through some other prompts, you'll eventually get to them. Unfortunately every time I've called the guy seems to be out of his office, and I just get his voice mail.

(good luck, my client's still listed with his competitors name)

boyleman




msg:842706
 4:57 pm on Sep 20, 2000 (gmt 0)

Thanks, that's great information. Could never have known that myself. Yeah, I don't know how much good a call will do, but it can't hurt, right? Thanks again!

seth_wilde




msg:842707
 4:38 pm on Sep 22, 2000 (gmt 0)

Update - Yahoo has now change my clients name! (after 2 months of battling with them)

WebRookie




msg:842708
 7:26 pm on Sep 22, 2000 (gmt 0)

Glad they finally fixed it for you. Took a year and numerous emails for a typo (which they made) to be fixed in one of our listings on Yahoo. The typo was in a specific medical term that was the site's topic.

seth_wilde




msg:842709
 7:37 pm on Sep 22, 2000 (gmt 0)

Yeah it definitely made me happy, I wish I new what actually got them to changed it. Besides the phone calls to the BE department we also sent a letter from the clients lawyer.

boyleman




msg:842710
 10:52 pm on Sep 22, 2000 (gmt 0)

seth,

Congratulations! Where did you send the letter? Just to the main Yahoo office?

WebRookie




msg:842711
 12:23 am on Sep 23, 2000 (gmt 0)

Seth, I have no idea why our correction finally took place. Had sent in a final email request (at least the fourth one) and about three months later noticed the error was fixed. Polite persistence seems to be part of it.

seth_wilde




msg:842712
 7:29 pm on Sep 29, 2000 (gmt 0)

boyleman-

The letter was sent to the main office.

We did get confirmation that it was the letter and not the voicemail. Yahoo actually gave my client's lawyer a call to tell him that everything had been taken care of.

boyleman




msg:842713
 12:32 am on Sep 30, 2000 (gmt 0)

Thanks Seth,
I appreciate the info.

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