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Yahoo opens customer satisfaction survey

Great, now I can post how displeased I am

9:14 pm on Jun 20, 2004 (gmt 0)

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I got an email from Yahoo yesterday about a customer satisfaction survey Satmetrix Systems is doing for Yahoo. I can't post the url because the survey is unique to each person...but let me tell you, I didn't give them a good review. I've been waiting almost three weeks now for an email back about being penalized. They asked me for my urls and I haven't heard back since...

But anyways, I didn't see this posted yet, so I figured I'd give everyone a heads up.

5:20 pm on June 21, 2004 (gmt 0)

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What part of thier biz are they looking for feedback on? Paid Inclusion, Directory listing, overture ads, free services? They have so much, what exactly are they wanting feedback on.
9:07 pm on June 21, 2004 (gmt 0)

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Basically support tickets people submitted and how well the feedback from Yahoo was. For me, it was my support ticket related to me penalty.
5:38 am on June 22, 2004 (gmt 0)

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votes: 3

Ah.. customer satisfaction survey! Just when I challenged the credit card payment for a yahoo directory listing!



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