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Wrong info. in Y! Directory
Unable to reach Y! for correction
chinkchink




msg:840130
 4:16 pm on Apr 20, 2004 (gmt 0)

This is actually an unresolved issue already posted in the now locked "Questions" & "Answers" threads. I am starting a new thread to hopefully find others who have encountered similar issue and had tips for me.

here is my original posting:
<<<<<<<
Y! DIRECTORY LISTING RELATED
Got hired to "clean up the mess" left behind by another SEO person. He submitted my client's URL in the WRONG directory with an out-dated description. I have no way to recover the email he used to submit this incorrect listing, thus cannot do the normal "change suggestion" at [add.yahoo.com...] (already tried about 2 months ago)
Should I RE-SUBMIT? as if it is a new site with a new affliated email? despite the fact that the URL is already in Y! Directory? would it be mistaken as duplicate submission?

If not, is there another channel to reach Y! and get them to fix this for me?
>>>>>>>>>>

Yahoo_Mike had try to help (thank you, Mike) by directing me to emailing the following address:
'bizex-general@yahoo-inc.com' , but my mail was REJECTED by their mail server. So I am still in search of a channel to communicate with Y! in a civilized manner.

I would like to stress that the issue at hand is about WRONG listing, Y! Directory is serving users INCORRECT info if they make it impossible for webmasters to submit corrections.

 

skiguide




msg:840131
 4:44 pm on Apr 20, 2004 (gmt 0)

url-support@yahoo-inc.com

ogletree




msg:840132
 4:52 pm on Apr 20, 2004 (gmt 0)

I have sent many emails to Yahoo. They never respond or do anything about it. I want to switch my one allowed directory listing from one site to another.

Eljaybe




msg:840133
 8:35 pm on Apr 20, 2004 (gmt 0)

I have sent many emails and submitted online forms to Yahoo, trying to get my domain changed over a year. Still no answer. I also used Yahoo Mike's advice on emailing bizex-general@yahoo-inc.com and it never worked for me either (email rejected).
I hope we can all find a solution soon!

soapystar




msg:840134
 8:41 pm on Apr 20, 2004 (gmt 0)

hope

hope? oh yes i remember her, i gave up on her a long time ago!

Symbios




msg:840135
 8:45 pm on Apr 20, 2004 (gmt 0)

I think the message here is that they are too busy collecting money to worry about little things like customer support.

robotsdobetter




msg:840136
 9:02 pm on Apr 20, 2004 (gmt 0)

They fixed one listing for me (it took over a year), but a little while ago someone sold me their site and I changed the site to a new theme and have contacted Yahoo to get it taken care of, but yet to hear anything from them.

ogletree




msg:840137
 2:58 pm on Apr 21, 2004 (gmt 0)

I bought a site as well and I never contacted them and somehow they took out the directory listing.

2_much




msg:840138
 1:35 am on Apr 22, 2004 (gmt 0)

I think at the moment they're focusing on SiteMatch and not so much on the Directory, so the support isn't as good. I'm pretty impressed with SiteMatch support though.

Is there any way that you could change the URL and resubmit? Or could you set up an alternative "traffic" domain to submit to the directory?

Yahoo_Mike




msg:840139
 4:51 am on Apr 22, 2004 (gmt 0)

I am investigating the email rejection issue for yahoo directory and will provide more info as soon as I have it

YM

Yahoo_Mike




msg:840140
 7:40 pm on Apr 22, 2004 (gmt 0)

OK, this should be the correct info regarding Directory questions and modifications:

For questions about a site in the Directory, you should first go to our help pages at [help.yahoo.com...] If you still have questions, Please email the Directory Support team at:

url-support@yahoo-inc.com.

This email address is monitored daily. For Express appeals within 30 days of when the site was added or denied, you should respond to the original editor who reviewed the site. The Yahoo! Express Service Agreement states the following:

[docs.yahoo.com...]

5.2 If Yahoo! accepts a suggested site, Applicant is entitled to request one reconsideration of the placement of the site, comment fields, title, etc., at no additional charge by sending an email to the address provided by Yahoo!. Yahoo! must receive the Applicant's email within thirty days from the date that Yahoo! transmits the acceptance email to the Applicant. If a timely request is received, Yahoo! will again review the Applicant's site and will then notify Applicant of its final decision regarding the site. Once a site is included in the Directory, if Applicant makes any substantial changes to the site, Applicant must comply with Yahoo!'s standard change process form to make any changes to the listing in the Directory.

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