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Cancelling Yahoo listing
Numpty




msg:841239
 10:36 am on Feb 25, 2004 (gmt 0)

We have a website listed in the Yahoo directory. We decided not to promote it any further and now it just 301 redirects to another of our sites.

The site listing is due for renewal later this week. I'm assuming that the $299 will be a waste of money because when the site gets reviewed it will get dropped because of the redirects.

Unfortunately for us, Yahoo will automatically take the cash from our credit card on the renewal date.

I'm unable to cancel the listing because I don't know the password for our Yahoo ID login. The only person who knows the password has left the company. We can't reset the password because we don't know his birth date.

a) does anyone know how I can cancel this listing?

b) we're happy to pay if the listing will get passed by the reviewer. Are we correct in thinking it will get dropped because of the redirects?

 

Alternative Future




msg:841240
 11:14 am on Feb 25, 2004 (gmt 0)

Hi,

Can you not just cancel the credit card transaction, after it has gone through?
Another option is to contact Yahoo from the registered email on the account and ask for the password to be reset.

-George

Numpty




msg:841241
 3:42 pm on Feb 25, 2004 (gmt 0)

Can you not just cancel the credit card transaction, after it has gone through?

I could, but it's a bit of a pain in the arse!

Another option is to contact Yahoo from the registered email on the account and ask for the password to be reset.

I'm working on this, however they keep asking me for the DOB on the account - which I don't know. Hopefully, I'll get it sorted in the end.

pageoneresults




msg:841242
 3:44 pm on Feb 25, 2004 (gmt 0)

I had a similar situation a while back. We ended up cancelling the CC that was used to perform the original registration.

Alternative Future




msg:841243
 3:47 pm on Feb 25, 2004 (gmt 0)

By no means am I trying to sound pedantic, but do you not have this ex employees date of birth on record?

Just another thought...

-george

buzzmaster




msg:841244
 3:59 pm on Feb 25, 2004 (gmt 0)

I think you can contact your credit card company and block any future charges from a particular company.

jk3210




msg:841245
 4:06 pm on Feb 25, 2004 (gmt 0)

Went through the same thing a few months ago.

Just email them and tell them you want to cancel it, but you forgot [everything]. They will hit you with a few simple questions, and if you get the answers correct, they'll cancel it for you.

Eljaybe




msg:841246
 5:18 pm on Feb 25, 2004 (gmt 0)

I am having a similar problem with the Yahoo Directory. I actually want to replace an old URL with a new URL.
Here is the email address they gave me to contact Directory Support:

URL-support@yahoo-inc.com

Hope this helps.

sem4u




msg:841247
 5:30 pm on Feb 25, 2004 (gmt 0)

You can call them:

[webmasterworld.com...]

Numpty




msg:841248
 5:44 pm on Feb 25, 2004 (gmt 0)

Thanks for that - I'll give it a try.

Do you think if I leave it alone and pay the fee, my site will stay in the directory - even though it redirects to another site?

sem4u




msg:841249
 8:27 am on Feb 26, 2004 (gmt 0)

It might do. I cancelled a listing once and it is still in the directory over a year later! Bit of a risk though...

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