| 1:02 pm on Jun 16, 2003 (gmt 0)|
Looks like they want to copy the success of Yahoo! Japan/Softbank in the UK. September last year they had 1 million ADSL subscribers in Japan, now they already have 2.7 million (see also Google Adwords and Yahoo Japan [webmasterworld.com] for some recent numbers).
| 4:24 pm on Jun 16, 2003 (gmt 0)|
Interesting. A smart move by both parties to help market broadband and raise the profile of both brands.
It made me smile when the popup ad on that link was AOL broadband.
| 5:09 pm on Jun 16, 2003 (gmt 0)|
bad day too announce this today.
I have been a customer of BTopenworld since March 2002 and never had any problems.
Today we lose total contact for 4 hours, and the support offered was TERRIBLE. I had heard all the rumours in the past, but experiecing it 1st hand made me realise that this is NOT the sort of company I want to support.
I shall be taking my £££s elsewhere...
| 6:01 pm on Jun 16, 2003 (gmt 0)|
I shall be taking my £££s elsewhere
Yes so did I!
| 6:06 pm on Jun 16, 2003 (gmt 0)|
Yes I too am a customer of BT and the support was appalling today.
MARKET BROADBAND! If only! BT will never roll broadband out to where I am they just do not give a £$%$£ about those of us in the countryside.
I lost connection for a week recently yes a week; none of the engineers could find the problem, from what I could understand they have laid off all the experienced engineers.
This is not a company I want to support either.
Every time I see that sloooow loading btopenworld home page I cannot delete it fast enough.
| 6:08 pm on Jun 16, 2003 (gmt 0)|
>>Today we lose total contact for 4 hours<<
Think they must have had something major today, I was off for around 3 hours.
BT have been legendary for their poor support, you only realise (again) how bad their support is when you try to use it :(
| 6:20 pm on Jun 16, 2003 (gmt 0)|
You think BT is bad - try NTL for size.
I know BT has been up and down lately, but NTL's 600k service was even more pathetic!
For me it's a choice of the worst as opposed to picking the best!
</end huge red herring!>
| 7:49 pm on Jun 16, 2003 (gmt 0)|
|I shall be taking my £££s elsewhere |
So did I, but I found that the others were just as bad.... You can't win really - they don't need you and you need them...
| 8:18 pm on Jun 16, 2003 (gmt 0)|
Reason I stay with BT is that they offer European Union subsidised broadband to businesses in Cornwall.
You can get the subsidy via other ISPs, but BT make it so difficult that one ends up with BT!
| 8:21 pm on Jun 16, 2003 (gmt 0)|
You are right we do need them, and they know we have no option.
I believe and may stand corrected that in the US there is healthy competition for Telecoms.
Itís the hype and the fact that BT rabbit on about broadband and yet are highly selective in whom they supply, while some of us pay over the odds for our slooow and apathetic service.
I look forward to the day that satellite or radio technology is both fast and economically viable.
| 9:06 pm on Jun 16, 2003 (gmt 0)|
Countryside broadband users can get a grant.
I got £1.5K to assist in installing satellite broadband from BT.
Support still sucks though :(
| 9:54 pm on Jun 16, 2003 (gmt 0)|
We once had an internet cafe and used NTL, everything went to pot....eventually we went live.
We ended up shutting the doors, but NTL sent me the wrong invoices for 12 months and even tried to take us to court. I said I'd pay if they could ever sort out the bills...they never did and finally just gave up.
If they can't collect from someone who wants to pay....I hate to see their support.
| 10:39 pm on Jun 16, 2003 (gmt 0)|
I work for one of the ISP's mentioned in this thread.. thats all I am going to say :)
Shak there were major problems for all ISP's today and their broadband connections. There were major service problems in all home gateways in alot of the exchanges through out the country, so thats a BT Wholesale fault and not a BT Openworld one seeing as BT Wholesale own and run the exchanges.
But the division will soon blur as I think that BT Openworld and BT Wholesale join and wholesale will absorb Openworld.
Satelite broadband is a poor mans ADSL service for people who live in the sticks, I played with it, supported it and even sold it for a while. A rip off in my opinion!
My opinion of course :)
| 1:14 am on Jun 17, 2003 (gmt 0)|
I'm looking for a broadband service (it is available where I am, but no grants, wah - wish I still lived in sunny Cornwall!), I need to be able to run two PCs from it together. The only even slightly affordable service I could find was the BT one, I left BT for phone service a few years ago and didn't really want anything to do with them again for various reasons... doesn't sound as though things are improving much. Has anyone got any other recommendations?
| 2:43 am on Jun 17, 2003 (gmt 0)|
I believe they had what we call an mso. I too work for an ISP, but not one in this thread. I do however use NTL BB, And have hardly ever had a problem with it. tbh I think I live in one of the good areas tho.
| 7:53 am on Jun 17, 2003 (gmt 0)|
hamster, I know where you are coming from, I really avoid BT at all costs.
| 9:23 am on Jun 17, 2003 (gmt 0)|
I run 42 sites 39 of these are connected by BT broadband in its various guises 2MB, 1MB, 500KB RDSL(in areas where it is hard to have ADSL).
Overall at least once a week we have an issue with nodes going down. On a lot of these occasions the whole area goes down.
Overall the issue is that BT is a Monopoly who own 90% of the infrastructure that is out there in the UK and they know it. Their service is appalling but unfortunately as many of you have mentioned earlier on leaving BT broadband and going to another provider is like ďjumping out of the frying pan and into the fireĒ After all most ISPís that offer broadband do so over BT infrastructure anyway!
So we just have to wait and hope SDSL is better but it may be a long wait.
| 12:39 pm on Jun 17, 2003 (gmt 0)|
Its called a MSF, a major service failure.
| 12:41 pm on Jun 17, 2003 (gmt 0)|
I genuinely believe that BT should get their act together in running a reliable phone company and leave the internet alone until they know better.
| 12:53 pm on Jun 17, 2003 (gmt 0)|
Just to add to the ISP debate, I'm also using NTL BB. It's occasionally unreliable, but contrary to my expectations (and past experiences with other areas of NTL service) the telephone support I've received when I've been having problems has been excellent.
I too have had very off-putting experiences with BT previously, and they succeeded in putting off a potential customer for life. (although I know of plenty of people who feel this way about NTL too ;))
| 1:05 pm on Jun 17, 2003 (gmt 0)|
|Its called a MSF, a major service failure. |
I can think of a few other acronyms for it... ;)
| 1:59 pm on Jun 17, 2003 (gmt 0)|
When you think that BT is the grandaddy of them all, its not older and wiser as it should be. It lost its focus a long time ago, we accepted its slow ineptness once because that's all we had ... and they knew it. Now though, they have competition but they still dabble and foul up.
Fix the phones and get of the internet I say.
| 8:15 am on Jun 18, 2003 (gmt 0)|
Hey, at least you have a choice :)
BT booted me off their ISDN for over use! I offered to pay two subscriptions to cover more than 12 hours a day, and was rudely told I was an abuser. grrrr.
If they install broadband here I would buy it though, their service was alway better than others I use, just genrally misguided.
| 10:45 am on Jun 18, 2003 (gmt 0)|
Going back to the implications of this deal. Does anybody think that this may have any impact on the BT Looksmart tie up if BT are getting into bed with Yahoo!
| 10:48 am on Jun 18, 2003 (gmt 0)|
This is why I have a 1mb Cable connection through Telewest. Plus the fact I get s static IP and its only £35 a month.
I did use Nildram for my ADSL previously and they are very good, the connection is factastic and the support is brilliant plus they let you sign up for quarterly contracts unlike some other companys I could mention.
| 10:22 am on Jun 20, 2003 (gmt 0)|
Has anybody read who will power searches on the Yahoo/BT site?
Yahoo.co.uk - Espotting/Google/Y! directory
Yahoo.com for UK IPs - Overture/Google/Y! directory
or BT partners - Overture/Google
And the Editorial content - will Yahoo! channels replace it?
Interesting times once again!
| 10:26 am on Jun 20, 2003 (gmt 0)|
You're looking for effeciency - this is BT we're talking about.
They'll go for the shortest possible route out, so maybe pass on all the running to Yahoo.co.uk, and BT will run the pipelines and stick their badge on it.
| 10:27 am on Jun 20, 2003 (gmt 0)|
Runnin Scared - BT and LookSmart separated a while back. [shareholder.com...]
There are threads on WW too, have a search.
| 10:31 am on Jun 20, 2003 (gmt 0)|
PeeWhy - what I hope for, too.
I've been with BT ADSL for 1+ years. Never used BTOpenWorld ever. I like homepages that don't take 1 minute to load over ADSL!
Unfortunately for UK SMEs who know no better, BT offer web design & hosting. Oh dear.
| This 35 message thread spans 2 pages: 35 (  2 ) > > |