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Contact Info Needed for Overture UK Management
Please sticky mail me if you have a connection you can share
cline




msg:801754
 2:02 pm on Nov 8, 2005 (gmt 0)

I am sick, sick, sick of the odious, insensitive, pass-the-buck customer [dis]service I get from Overture UK. (Specifically, UK. While Yahoo Search Marketing USA isn't close to winning any customer service awards in my book, it is no where near the depths bureaucratic disregard that is standard operating procedure for Overture UK.)

If someone would be willing to share with me contact info for someone at a sufficiently high management level at Overture UK, or with their overseers at Yahoo, that they might actually give a damn and be embarassed to read the disgraceful email responses I have accumulated from Overture UK's Client [Dis]Services department, I would appreciate it greatly.

Please sticky mail me with the info.

If I actually succeed in getting contact info for someone in management who gives a damn and can do something, I'd be happy to collect copies of other WebmasterWorld members' email examples of retched customer service and pass those on along with my own.

I'll let you all know how it goes.

 

fabfurs




msg:801755
 4:49 pm on Nov 30, 2005 (gmt 0)

Cline: did you have any luck getting contact info? In my case I can't find any contact info for my US account, can't even find the online forms for contacting them directly!

Geez, the quality of ad text the editorial staff is allowing along with the "findwhat" quality ppc is forcing me to reduce my budget and consider closing this once successful account.

cline




msg:801756
 12:52 am on Dec 1, 2005 (gmt 0)

No luck getting management contact info, but my barrage of highly pissed-off emails sent every day regardless of whether I got a response did finally, after 2 weeks of dealing with their customer DISservice group.

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