About 2 months ago I noticed that one of my OV campaigns, whilst still making reasonable ROI, wasgoing through money much faster than the same keyword set on Adwords and Espotting (UK market).
So, thinking logically, I reduced the OV keyword list to just those showing as "strong" CTR on Adwords. For the next few days the spending returned to an acceptable level, then went through the roof again.
At the same time, the original bigger keyword list was still costing a reasonable amount on the G and ES services. The jump was unreal. For example..
Day 1 G=12.44
Day 2 G=15.80
Day 3 G=12.55
Day 4 G=13.12
The OV CTR for these high spending days was a mere 89.9%!
So I call them - they ask me to put it all in writing by email, which I do, and they say it will take around 5 days. I continue spending on the account to this day, because even WITH the click fraud the ROI is still worth it.
I call a week later - it can take a while, please be patient.
I call 2 weeks later - it's been sent to our "secure" team in the US, please be patient
Week 3 - ditto
Week 4 - A senior investigator has taken over the file, it won't be much longer.
Week 5 - please be patient, it won't be much longer.
It sounds to me like these guys are reading from a list of excuses. So, my question..
Has anyone here had any personal experience of this type of problem, either in the UK or the US, and did it eventually get resolved to your satisfaction?
And is there anything I can possibly do to speed things up?