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Not able to Log into Overture
Sarah Britton

10+ Year Member



 
Msg#: 1743 posted 12:44 pm on Sep 22, 2003 (gmt 0)

Hi
Am not able to log into Overture DTC- anybody else facing the same problem?

Thanks

 

Robino

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 1743 posted 5:18 pm on Sep 22, 2003 (gmt 0)


Do you have multiple accounts?

Sarah Britton

10+ Year Member



 
Msg#: 1743 posted 9:33 am on Sep 23, 2003 (gmt 0)

Yes- have multiple accounts

the_man

10+ Year Member



 
Msg#: 1743 posted 11:10 am on Sep 23, 2003 (gmt 0)

Yeah, I can't get in either. What has multiple accounts got to do with it?

ptietze

10+ Year Member



 
Msg#: 1743 posted 11:10 am on Sep 23, 2003 (gmt 0)

Not able to log in here either. Link to log in page gives Page not found error.

Sarah Britton

10+ Year Member



 
Msg#: 1743 posted 11:39 am on Sep 23, 2003 (gmt 0)

The error- Login Failed Please try again
The DTC has been having so many problems of late-
I am tired of calling them.

seaboy

10+ Year Member



 
Msg#: 1743 posted 12:09 pm on Sep 23, 2003 (gmt 0)

Did anyone call them yet? I can't log in to any of my 6 accounts...but I also don't fancy calling the DTC either!

Sarah Britton

10+ Year Member



 
Msg#: 1743 posted 12:32 pm on Sep 23, 2003 (gmt 0)

Am finally able to log in!

cgchris99

10+ Year Member



 
Msg#: 1743 posted 12:39 pm on Sep 23, 2003 (gmt 0)

I can't login either.

Anyone know what is going on?

webdiversity

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 1743 posted 12:42 pm on Sep 23, 2003 (gmt 0)

XML back feed seems OK.

But can't get in via DTC.

seaboy

10+ Year Member



 
Msg#: 1743 posted 1:32 pm on Sep 23, 2003 (gmt 0)

Does anyone have a different # for them other than 866-999-6837? That one isn't working!
I have a different one in the office, but I'm working from home today <sigh>

Nelson

10+ Year Member



 
Msg#: 1743 posted 2:07 pm on Sep 23, 2003 (gmt 0)

I just got in!

(I tried earlier and couldn't as well. Also called but line wasn't working.)

Tenyque

10+ Year Member



 
Msg#: 1743 posted 2:52 pm on Sep 23, 2003 (gmt 0)

Couldn't get in, then waited 5 minutes or so and was able to log in. Around 8am est.

Robino

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 1743 posted 3:26 pm on Sep 23, 2003 (gmt 0)


I just recently started using Overture again after a client requested it. What a joke! Now that I can log in, I can't change any bids or manage any listing info. I can't even fill out a support request form.


Opportune Moment

10+ Year Member



 
Msg#: 1743 posted 3:31 pm on Sep 23, 2003 (gmt 0)

Yeah they are really 'slipping' these days. The reports is a total mess too. Too bad they used to be on the ball.

Robino

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 1743 posted 3:45 pm on Sep 23, 2003 (gmt 0)

Based on their stock's price, the joke is on US!

Opportune Moment

10+ Year Member



 
Msg#: 1743 posted 3:48 pm on Sep 23, 2003 (gmt 0)

I just left a message on the president of Overture's voicemail asking him what's been going on with the direct traffic center being so up and down these days. Since the whole redesign. I'm not expecting a call back anytime soon, but you never know. I raised some hell when there were no reports back in july and received a credit from them.

Sarah Britton

10+ Year Member



 
Msg#: 1743 posted 6:38 am on Sep 24, 2003 (gmt 0)

I had talked to my account manager at 10:30 EST and they said they would just take about an hour- and 14 hours from then things are still bad- we must get refunds for such things- they have been slipping so much.

Robino

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 1743 posted 2:19 pm on Sep 24, 2003 (gmt 0)


What do you know! I can't adjust bids today!

How can I explain to the client that they don't need Overture's services?

The guy I deal with is about 70 years old and freaks out if their site isn't in the top two positions on Y! at all times.


rmccollom

10+ Year Member



 
Msg#: 1743 posted 2:48 pm on Sep 24, 2003 (gmt 0)

Arrrrgh! Can't login today...I hope they get their act together soon!

Robino

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 1743 posted 2:51 pm on Sep 24, 2003 (gmt 0)


I just called them and told them that I had to make an emegency change to one of my listings (I really do).
And they said since the DTC is down they can't get into the system either. Then the rep opened a trouble ticket for me.

This is out of control! I haven't been this angry with a company in a long time.

Opportune Moment

10+ Year Member



 
Msg#: 1743 posted 7:16 pm on Sep 24, 2003 (gmt 0)

God I'm becoming an overture hater. Ever since that damn redesign back in July. You know what makes no sense either? Overture stock has gone up in the last 2 days. God what people on the outside don't know. Really stinks we have to be so reliant on companies like overture and google.

webdiversity

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 1743 posted 10:24 pm on Sep 24, 2003 (gmt 0)

The benefits of a backdoor XML via an approved Overture bid tool. Priceless.

Lydia

10+ Year Member



 
Msg#: 1743 posted 8:34 am on Sep 25, 2003 (gmt 0)

Hello, in case other people are still having issues:

Yesterday afternoon (Wednesday, 09/24) and so far early this morning I haven't had any problems logging in... but then again my client doesn't have multiple accounts.
Hope this helps!

glitterball

10+ Year Member



 
Msg#: 1743 posted 4:51 pm on Sep 25, 2003 (gmt 0)

I am in Spain and I cannot access overture.com at all.

I checked this in a couple of locations and I came here to see if they were still in Business.

Algebrator

10+ Year Member



 
Msg#: 1743 posted 10:46 pm on Oct 25, 2003 (gmt 0)

This is getting old - can't get into my account today (10/25). I only have a single account.
"login failure" is the message I get. Anybody else with similar problems?

johnnydequino

10+ Year Member



 
Msg#: 1743 posted 2:32 am on Oct 26, 2003 (gmt 0)

Clear you cache - try again.

jd

ukwebmaster

10+ Year Member



 
Msg#: 1743 posted 12:27 pm on Oct 27, 2003 (gmt 0)

Agree with JD.

Whenever I can't log in, I clear my cache, delete cookies, restart internet explorer and log in fine. Irritating but it works.

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