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Asia and Pacific Region Forum

    
excite.co.jp beats Yahoo?
tedster




msg:799291
 7:48 pm on Oct 9, 2000 (gmt 0)

Not all traffic is good traffic

One of my clients just had an odd thing happen. For a period of about 20 hours, excite.co.jp was their top referrer -- beating even Yahoo directory, even beating a paid banner ad.

Now here's the weird thing -- the search phrase that delivered those hits to my client's modest craft site was the single word "Yahoo". That word is nowhere on the site, so this must have been a digital hiccup of some kind.

Needless to say, I don't think this untargetted traffic generated one sale. I checked out the referring page, but it's all in Japanese, so I was at a loss. Then, thankfully, it just stopped.

Luckily total bandwidth was not enough to bring extra charges. But the "what if" situations I can think up make me shudder.

 

startup




msg:799292
 1:58 pm on Oct 14, 2000 (gmt 0)

tedster:
I hope you don't find this to be too far off topic regarding your post.
How many forum readers do you think, have found the add url pages for Excite and Lycos.co.jp?

bill




msg:799293
 5:18 am on Oct 16, 2000 (gmt 0)

Excite Japan Add URL:
[excite.co.jp...]

Lycos Japan Add URL:
[lycos.co.jp...]

These probably won't be of much use unless you have Japanese content though...

startup




msg:799294
 8:39 am on Oct 17, 2000 (gmt 0)

I can't read japanese but I do know that goo is producing good hits for me. I will let you know if excite and lycos do the same.

Gorufu




msg:799295
 11:15 am on Oct 27, 2000 (gmt 0)

excite.co.jp has suddenly become the second highest S/E in generating traffic to the Japanese section of my site and it is number three overall. Only yahoo.co.jp and yahoo.com are producing more traffic.

Hi bill,
I just looked at your user profile and noticed that you are living in Osaka. Do you know if Excite has done any major advertising in Japan?

The same question applies for msn.co.jp which is currently number four in referrals to my site and was number three last month.

bill




msg:799296
 1:36 am on Oct 28, 2000 (gmt 0)

Excite has been doing a lot of print advertising in target magazines, but not much toward the general public.

Lycos had a huge campaign that began the end of last year and I still see occassionally on TV. They had 1/2 hour info-mercials telling people what a search engine was, and how to use it. They even get the girls with short skirts to hand out info packages in the electronics district. They're the most visible, but all this promotion doesn't seem to transfer to a lot of traffic for my sites.

MSN, like AOL, never really caught on here as an ISP. I haven't seen too much from them in the form of advertising campaigns beyond the standard print ads. MSN tries to focus on the general public, so I see things in newspapers and subways sometimes, but that's for the ISP, not the search engine.

tedster




msg:799297
 4:11 am on Oct 28, 2000 (gmt 0)

Bill,

Do you have any advice for a site who feels they appeal to a Japanese market? Is Japanese content essential?

This very same client is getting as high as 5% traffic from .jp domains and considering how to invite the Japanese buyer. One step they are taking is to add the JCB card and also include shipping charges that are calculated explicitly for Japan, rather than "outside US". But the translating job is more than they want to go for at this time.

bill




msg:799298
 7:06 am on Oct 28, 2000 (gmt 0)

There are two schools of thought here. The first is that without Japanese content you really won't make much headway. Only a very small percentage of the population understands English. To get the average consumer you'll need Japanese content.

The other approach is to go about it basically the way you are. Make things easier for the Japanese buyer, but not necessarily in their own language. Most Japanese have studied English to some degree in school, so many of them can read some elementary English. However, don't assume your visitors can understand very much. Sometimes they might be using Japanese/English online machine translation (Like AltaVista's babelfish, but with Japanese).

Since you don't want to go for a translated site, I'd suggest using VERY SIMPLE English, lots of pictures, and a simple ordering process. Make the site easy enough for anybody to understand, forgo the marketing-speak, and make the site utilitarian. Don't use colloquial language. Do this and you'll make it easier for your Japanese visitors who are adventurous enough to wander outside the confines of their limited local internet.

tedster




msg:799299
 7:34 am on Oct 28, 2000 (gmt 0)

Thanks, Bill. This site is very heavy in pictures of the elegant craft work the client sells -- I assume that is what is attracting the Japanese visitor, although this "Yahoo" thing made me wonder.

Your advice sounds right on to me. In general, this site's visitors are very "down-home" so I already did a good bit of beta-testing for the navigation and ordering interface to make sure that total newbies could use it. It's a very right brained site already, but I will consider how to move that way even more. No market speak -- it would be anathema to the feel of the place anyway.

When I was working in bricks and mortar retail, our company had several locations in tourist areas of Boston that attracted Japanese visitors. We noticed that adding the JCB card and running one Japanese ad in the airport's tourist guide made all the difference. Instead of watching Japanese visitors walking past our shops, we greeted them as they walked in.

I don't want to stereotype too much, but in my experience the Japanese culture is extremely polite socially, and greatly prefers to feel "invited" before they come in, even into a public store. So I'm looking for ways to issue that invitation online.

Gorufu




msg:799300
 1:47 pm on Oct 28, 2000 (gmt 0)

Bill,

Thanks for the info about search engine advertising in Japan. For the first half of this year I had a lot of traffic from lycos.co.jp but it has been overtaken by search.msn.co.jp and excite.co.jp

Tedster,

Being an inbound tour operator, specializing in the Japanese market, I have a lot of experience in dealing with Japanese people and I agree with Bill. Keep the English very simple and basic. Accepting JCB Cards is a good idea because it gives potential Japanese customers the impression that they are welcome. This is especially important in web based marketing.

I think 5% .jp visitors is very good for a site without Japanese language. My site ranks in the top five in both English and Japanese search engines and my percentage of Japanese visitors through English search engines is around 1%. These figures tend to suggest that Japanese prefer to search in their own language.

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