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PayPal? what is your opinion? Newnewbie msg:788373 1:37 pm on Jul 15, 2002 (gmt 0) Is anybody using PayPal for their credit card processing? I have heard lots of complaints about their customer service, but that was awhile ago, and I was wondering if they've gotten better...
smokin msg:788374 2:03 pm on Jul 15, 2002 (gmt 0)
Also read PAYPAL-Do they really PAY? [ webmasterworld.com]
chameleon msg:788375 2:15 pm on Jul 15, 2002 (gmt 0)
My experience is that customers hate it. They have to establish a new account with Paypal, rather than just typing a credit card number into your site.
Remember, the easier you make it for the customer, the more likely they will be to actually complete the purchase.
There's my $0.02
chris_f msg:788376 2:15 pm on Jul 15, 2002 (gmt 0)
Brett has had no problems to my knowledge.
I agree with chameleon 100% however. It was a nightmare to pay for the PubConference.
txbakers msg:788377 2:41 pm on Jul 15, 2002 (gmt 0)
I use it without hesitation. Customers are used to entering a bunch of information everytime they buy something, and with PayPal being accepted more and more, they like the on-line ability to keep track of finances.
As a merchant I prefer it to regular card processors as the fees are much more reasonable, and I don't have to deal with chargeback issues. I tell the customers I don't want their card numbers and they seem to like that.
Brett_Tabke msg:788378 2:45 pm on Jul 15, 2002 (gmt 0)
Yes, there is one thread going:
(I'll splice this onto the end of that one later).