I'm wondering if there is a better forum for email issues?
Maybe one of the moderators could motion to create an email/spam issues forum?
Have you checked to see if your server's IP address is listed in any of the RBL's?
Thanks for the info, John. I've cheked and botht he host as well as the site IPs are clear.
>Maybe one of the moderators could motion to create an email/spam issues forum?
It is a good suggestion but has been vetoed before. So email questions end up wherever the individual thinks they might fit best.
Could you move your customer contact to an online system?
That's what I've done due to exactly these reasons.
Search for "PMOS Help Desk" if you want a free open source solution that works very well.
If you do take this route, specify that your customers must make a note of their ticket ID so they can easily see follow ups online. The system can send out emails when you reply, but again many of them get caught in filters.
Spam filters se a variety of techniques and look for a veriety of characteristics to find spam, but if emails from certain domains are being blocked then it is most probable that either your host, or the ISP providing their bandwidth has blacklisted these domains by themselves or as part of a bigger scheme.
i had these problems on my server which has about 200 odd clients.
On detailed examination of logs we found that some sites used old formmail.pl and formmail.php or similar email scripts which were not designed to stop misuse.
Just see if thats a problem with you too.
Have you set SPF [spf.pobox.com] records? They make a big difference these days in getting email actually delivered.
My heart sinks when I get an order or enquiry with a hotmail address.
I have an aol a/c so I can get through to them.
Hotmail seems to almost randomly dump emails into the junk mail folders, if people do not check there junk mail box then you are goosed!
The problem is terrible on ebay, a real nightmare. Hotmail mouthbreathers turning into NPB's or leaving negatives "seller does not reply to emails" - "won auction no contact"
> My heart sinks when I get an order or enquiry with a hotmail address.
We sent an e-mail Friday to a group of people with Hotmail addresses telling them we could not promise they would continue to get mail from us because of Hotmail's filtering. It is a content problem for us - not a blacklisting problem. Any mail we send with detailed pricing information (exactly what the respondents asked for) goes straight into the Hotmail junk mail folder. No problem at all with Google or Yahoo.
We now send a link to the information for Hotmail subscribers. So instead of one mail we have to send two, and I don't know how long this solution will work.
|> My heart sinks when I get an order or enquiry with a hotmail address. |
Well, i tried a method that helped me get rid of this to an extent. Not all, but most hotmail users use man also. I add them to my msm im . This makes it a lil easy.
|It is a content problem for us - not a blacklisting problem |
Their filter also seems to work in a random fashion as well. I opened a hotmail account because I wanted to find out if I was blacklisted and sent 15 emails to it from 15 different addresses I have.
6 got through and 9 went straight into junk!
I tried it several times and the best I could achieve was 10 out of 15 getting through. There were no consistencies at all.
I suggested an email section to Brett, but he raised the issue that spammers would basically take it over, probably true.
Anyhow, this is a vexing situation, I guess I'm not alone in it. I've been requiring telephone numbers on our forms and having promoters call the clients direclty. The phone bill is getting huge, but it's better than losing clients.
What is worse than getting bounced back is getting email sent down a blackhole... I have no way of knowing if the customer lost interest or never received an email and thought we were not being reponsive.