homepage Welcome to WebmasterWorld Guest from 54.167.138.53
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member
Home / Forums Index / WebmasterWorld / Professional Webmaster Business Issues
Forum Library, Charter, Moderators: LifeinAsia & httpwebwitch

Professional Webmaster Business Issues Forum

    
Telemarketing
Looking for solution
jsnow

10+ Year Member



 
Msg#: 1699 posted 12:46 pm on Jan 20, 2005 (gmt 0)

I am looking to do a telemarketing campaign to an existing contact database. It is fairly simplistic and is just really cleaning up old contacts and asking a few questions.

I was therefore looking at getting this done offshore for cost reasons, searching hasn't found many results and I was hoping somebody might have some suggestions.

 

anallawalla

WebmasterWorld Administrator anallawalla us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 1699 posted 1:47 am on Jan 21, 2005 (gmt 0)

I have managed multi-million $ telemarketing campaigns in Asia-Pac two years ago, so my pricing is not current. The best results were using Australian CSRs. Since we were paying for the infrastructure and not just a body, we paid about US$20/hr. For Korea we had to hire a local company in Seoul. I priced a reputable call centre in India but didn't use them. They were asking for US$13-$14/hr but wanted to see a commitment for 15-20 CSRs before they would talk any more.

I can't understate the value of getting the scripts right and using an interface that allows for flexibility in the sequence of questions.

Global Options:
 top home search open messages active posts  
 

Home / Forums Index / WebmasterWorld / Professional Webmaster Business Issues
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved