Msg#: 1614 posted 12:21 pm on Nov 12, 2004 (gmt 0)
Hi, I hope someone can give me the benefit of their experience. I'm about to launch a retail website and I'm not sure whether to mandate that customers have to agree to my T&C's i.e. tick a box agreeing to them, before they can proceed to order or not make it mandatory. Does making it mandatory, apart from giving some protection, turn people away or not.
WAnything that delays a purchase is going to turn off customers. And this idea in particular will turn customers off.
Then again, if your T & Cs are unfriendly (i.e. no refund, reselling of customer information to spammers, etc.) then I would also think you have an obligation to make your customers aware of them. What did you have in mind?
I take your point about any obstacle to overcome will put some people off. The T&C's aren't onerous, in fact they spell out the customers rights to cancel, return goods policy, time for delivery, method of delivery, our contact details, etc. etc. They just ensure that everyone has an understanding of the T&C's.