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When a customer calls to receive a quote and you forget their name...
What do you do?

 1:49 am on Aug 5, 2004 (gmt 0)

This is the 3rd time that I forgot the name of the person that called asking about my services.

A guy called this evening and introduced himself. I was thrown off because his area code was in my state and the same area code as my dads. I was expecting a call from my dad to give me an update on a family situation. I answered the phone, 'hello?', when I usually answer it professionally. The man stated who he was and I was on my way into my office to speak with him.

I did not ask him his name again, but tried to see if his email address had something with his name in it. It didn't. I looked up his domain registration information - nothing.

This sounds so trivial to ask for advice on, but I need some ideas on how to ask what their name is in a professional way. I don't want to seem like I am not listening to what they are talking about - I'm just really bad at names. (This also applies to meeting someone in person). Any ideas?



 8:07 pm on Oct 14, 2004 (gmt 0)

I always ask for the caller to send me an email with all of their contact information for my records, and then I give them MY email address. And I promise to respond in kind, and I send them all of contact information.

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