I am bidding on job and the client has very little technical understanding. He said basically I don't want to be involved in the hosting, I want you to take care of that. This part I don't have a problem with.
They currently don't have email and he wants to give accounts to about 15 people. He also doesn't wan't to be bothered with any email issues either.
How do you estimate for this? What's a reasonable amount to charge? Do I list the email management as a seperate item in the bid? What's the best way to word the contract so I don't end up becoming 'email-boy'?
Be prepared to receive complaints and questions, even when the email is good. I have a client, that sometimes would call me saying that the email was down (and it wasn´t...) and the problem was really their network, and I had nothing to do with it!