How can I get my site back and ranked in the Google index?
What does this all mean?
1. Site went into the supplemental index 9 months ago.
2. Site can only be found now when searching for domain name. However even this is unreliable. Sometimes it can only be found using the non www version.
3. Over the months, many of the internal pages listed in the supplemental results have disappeared altogether. Gone from about 80 pages down to only 5.
4. Page rank has recently disappeared from the Index page; however PR is still showing on the internal pages.
About my site:
Site is nearly 3 years old and has over 2000 incoming links. The site ranked very high for several major keywords before falling into the supplemental index. Site has never sold or bought links, cloaked, or done anything the break any rules.
I started using Sitemap for this site in the hope that this would correct whatever the problem is, but this does not seem to have done anything. The site gets a hit from GoogleBot2.1 about once a week, it requests the root directory, gets a 200 OK result but never goes any deeper.
When I contact Google I get the standard response that a site is listed even if it is in the Supplemental results. If I ask if my site has a penalty, I am told that certain actions such as buying or selling links to increase a site's Page Rank value or cloaking can result in penalization. But as I have said, this is not applicable to me.
Any help or advice will be most appreciated.