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Google Response
pcarlow

10+ Year Member



 
Msg#: 28171 posted 5:32 pm on Feb 18, 2005 (gmt 0)

How long does it normally take for Google to respond after sending them an email at help@google.com?

 

Brett_Tabke

WebmasterWorld Administrator brett_tabke us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 28171 posted 5:34 pm on Feb 18, 2005 (gmt 0)

You usually won't get a reply.

pcarlow

10+ Year Member



 
Msg#: 28171 posted 5:36 pm on Feb 18, 2005 (gmt 0)

Any tips for how I might get one? Anything in the title that might catch their attention?

ncw164x

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 28171 posted 5:42 pm on Feb 18, 2005 (gmt 0)

You usually won't get a reply.

Hmm wanna bet

I have always had a response from both google search and google adsense, the search will take a few days to get a response but adsense is normally within 24 hours

I can't fault the service to be honest ;)

glitterball

10+ Year Member



 
Msg#: 28171 posted 5:43 pm on Feb 18, 2005 (gmt 0)

I got a reply from them once when I pointed out a flaw in their Adwords billing system.

They got back to me very quickly, thanked me and fixed the problem.

I don't think that you will get a reply unless it affects their coffers.

dibbern

10+ Year Member



 
Msg#: 28171 posted 6:20 pm on Feb 18, 2005 (gmt 0)

I've had to write 3 times this month. Twice about a canonicalization issue, and once to remove a file from the index.

In all 3 cases, I had a real-person answer to my letter within 48 hours. I'd have to give them a 10 for responsiveness.

BTW, I wrote to *webmaster@*

pcarlow

10+ Year Member



 
Msg#: 28171 posted 6:37 pm on Feb 18, 2005 (gmt 0)

Great! I'll give that a try, thanks!

Jakpot

10+ Year Member



 
Msg#: 28171 posted 7:18 pm on Feb 18, 2005 (gmt 0)

I've been fortunate to always get a response.
Although the responses all are very similiar. LOL

JuniorOptimizer

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 28171 posted 7:35 pm on Feb 18, 2005 (gmt 0)

Yes. I've received the same response many times :)

Rollo

10+ Year Member



 
Msg#: 28171 posted 7:38 pm on Feb 18, 2005 (gmt 0)

I've been fortunate to always get a response.
Although the responses all are very similiar. LOL

Same here... I got my canned response in about 6 weeks. Which is still better than Yahoo who never returns an email.

Sanenet

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 28171 posted 8:08 pm on Feb 18, 2005 (gmt 0)

Well, I've been trying to get Adwords support to contact me over the last 2 weeks and STILL HAVEN'T GOT A REPLY.

Sorry!

dibbern

10+ Year Member



 
Msg#: 28171 posted 11:47 pm on Feb 19, 2005 (gmt 0)

I always telephone for Adwords questions. Irs never failed.

birdy

10+ Year Member



 
Msg#: 28171 posted 12:42 am on Feb 20, 2005 (gmt 0)

Got a reply from both of them.
Adsense taking 2 days Google help generally in 24 hours time
Happy with them :)

xrtza

5+ Year Member



 
Msg#: 28171 posted 1:25 am on Feb 20, 2005 (gmt 0)

They will reply but seldom bother to fully read and understand what you are asking. I too always get a reply but the reply in the context of the question asked ussually falls short. More typically than not if you a very clear on everything they will suggest something already covered in the message sent to them. They seem to canned replies with a slightly human touch. We have not found any of the answers to be helpful but yes they do answer so I will give them credit for that much.

pcarlow

10+ Year Member



 
Msg#: 28171 posted 1:56 am on Feb 20, 2005 (gmt 0)

I wonder why they won't answer me then? Frustrating...

xrtza

5+ Year Member



 
Msg#: 28171 posted 7:08 am on Feb 20, 2005 (gmt 0)

I am sure their volume of emails up just a tad
:)

Lorymer

10+ Year Member



 
Msg#: 28171 posted 9:56 am on Feb 20, 2005 (gmt 0)

I wrote to googlebot@google.com and I got a reply a few hours later - the same day!

twebdonny



 
Msg#: 28171 posted 9:01 pm on Feb 20, 2005 (gmt 0)

And the reply was?

zeus

WebmasterWorld Senior Member zeus us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 28171 posted 10:37 pm on Feb 20, 2005 (gmt 0)

I also got a responce those hmm 5 times I wrote, but it diddent help a bit, but they replyed

incrediBILL

WebmasterWorld Administrator incredibill us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 28171 posted 11:56 pm on Feb 20, 2005 (gmt 0)

You usually won't get a reply.

I've always gotten a reply, sometimes several in the same day, sometimes 2-3 days later, but always got a reply.

incrediBILL

WebmasterWorld Administrator incredibill us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 28171 posted 12:00 am on Feb 21, 2005 (gmt 0)

Anything in the title that might catch their attention?

Try this title for grins:
"Suspected AdWord Fraud tied to insider trading @ GOOG"

BTW, don't include your real email address, URL or actual name, use a free email address :)

You won't get the reply you want, but you will get paid a visit I'm sure....

Just kidding

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