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uk hosted site not appearing in google.CO.UK
but does appear in google.com
stavs




msg:148195
 1:25 pm on Nov 12, 2002 (gmt 0)

Cannot understand why this has happened. We moved to a new host about 6 months ago and since then our site has failed to appear in the SERPS for Google.CO.UK (when searching using 'pages from the UK' option). But is does appear in the .com SERPS.

The site IS hosted in the UK, I know that for a fact. Its hosted in the North of England and this has been confirmed by the host company and the Ripe Whois lookup, so why on earth would our sites not be appearing?

Any advice would be greatly appreciated.

 

lazerzubb




msg:148196
 1:41 pm on Nov 12, 2002 (gmt 0)

A similar problem (opposite .com to .co.uk)
[webmasterworld.com...]

It explains ip issues, domain endings etc.

Splatt




msg:148197
 2:55 pm on Nov 12, 2002 (gmt 0)

Do you have a .com or .co.uk domain? My site is hosted in America but registered in the uk and is a .co.uk and is listed in google.co.uk

stavs




msg:148198
 4:27 pm on Nov 12, 2002 (gmt 0)

our site is hosted in the UK - i.e. its sitting on a server in Yorkshire, North England.

The domain ending is .com.

The previous host we used for the same domain name was also located in the UK and we were listed in google.CO.UK no problem - its only since we changed hosting company that we are no longer in google.CO.UK.

So, still none the wiser.

Splatt




msg:148199
 4:33 pm on Nov 12, 2002 (gmt 0)

Looks like the new hosting company isn't recognized by google as a uk ip address. I doubt there is much you can do besides moving hosting again (to one you know google thinks is uk) or changing address to .uk.

Fiver




msg:148200
 4:43 pm on Nov 12, 2002 (gmt 0)

so if I want to target ppl using the 'sites in the uk' option... It's all about picking the right hosting company?

ciml




msg:148201
 7:07 pm on Nov 12, 2002 (gmt 0)

I have a vague recollection of there being a form somewhere to report geolocation errors. Anyone remember? (I may be imagining it.)

Marcos




msg:148202
 7:13 pm on Nov 12, 2002 (gmt 0)

Hi stavs,

Where is your domain name DNS server located? Is it a .uk DNS server?

Phil_Payne




msg:148203
 8:54 pm on Nov 12, 2002 (gmt 0)

I suspect Google may be in violation of Article 81 of the Treaty of Rome.

I chose a German ISP for both cost and service reasons - if Google demand that I host on a UK server to get included in 'Pages from the UK' then they are in clear breach of European law by causing an artificial distortion of the market.

ciml




msg:148204
 12:17 pm on Nov 13, 2002 (gmt 0)

Marcos, in my experience a .uk DNS server doesn't help.

stavs




msg:148205
 12:30 pm on Nov 13, 2002 (gmt 0)

Thanks all for your comments! I really appreciate the chance to brainstorm this with you.

Its interesting to note that the host company's website IS listed in Google.CO.UK - and they have virtually the same IP address as me.

And yet 2 of my sites hosted with them are not listed there. (but are both in google.com)

Does anyone know specifically the way Google.co.uk checks domains? what type of lookup do they carry out?

Stavs

ciml




msg:148206
 1:14 pm on Nov 13, 2002 (gmt 0)

I think that Google have tried using information from registries and commercial geolocation vendors. I have no idea what their current process is, but I would guess that it involves data from multiple sources.

NFFC




msg:148207
 1:20 pm on Nov 13, 2002 (gmt 0)

>the host company's website IS listed

Are they a .co.uk?

>and they have virtually the same IP address as me.

Are they in the same C Class?

glengara




msg:148208
 1:36 pm on Nov 13, 2002 (gmt 0)

A factor that may be relevant is if you kept the site on the old host during the transition.

G took three updates before recognising a site had moved from US to Irish hosting, and that time period is from the US account being cancelled.

chris_f




msg:148209
 1:42 pm on Nov 13, 2002 (gmt 0)

ciml,
I have a vague recollection of there being a form somewhere to report geolocation errors. Anyone remember? (I may be imagining it.)

Try emailling search-quality@google.com. They should be able to help.

Chris.

stavs




msg:148210
 2:23 pm on Nov 13, 2002 (gmt 0)

Hi NFFC

- Yes the host company's own website is a .co.uk.

- Do they have the same C Class - Yes, if my understanding of what constitues 'same C Class' is correct, i.e. the first 3 sets of numbers in the IP are the same.

Hi glengara

> A factor that may be relevant is if you kept the site on the old host during the transition.

I did keep the old site alive - but it was also hosted in UK and was showing in Google.CO.UK.

Hi Chris

> Try emailling search-quality@google.com

can't help being exceptionally doubtful that the email would be read, let alone acted upon.

Thanks again, all, for the input.

stavs




msg:148211
 12:07 pm on Nov 14, 2002 (gmt 0)

any ideas folks? googleguy?

glengara




msg:148212
 12:23 pm on Nov 14, 2002 (gmt 0)

Are you using a dedicated IP?
If not, you might be able to get one that is definitely recognised as a UK IP address.

NFFC




msg:148213
 12:55 pm on Nov 14, 2002 (gmt 0)

I would take following steps;

1. Is the site a .co.uk or other UK domain, if yes then everything is fine, if no then,

2. Is the site hosted in the UK, if no then google.co.uk won't list it, if yes then,

3. Does Google know it is hosted in the UK? A good way to check this is to use the www.alltheweb.com advanced search feature, this allows you to search via IP or range. Find other .com sites on your IP and search for them at Google UK, don't search for domain names as Google UK will return a result if they have the site anywhere, search for the site name without the extension. If the others don't appear then I would get your host to contact Google, if they do I would contact them yourself.

Make sense?

gsx




msg:148214
 5:59 pm on Nov 14, 2002 (gmt 0)

"if Google demand that I host on a UK server to get included in 'Pages from the UK' then they are in clear breach of European law by causing an artificial distortion of the market."

Incorrect. It is a free service they provide and as such no guarantee of inclusion is made. You are not incorrectly included either - you ARE pages FROM GERMANY. That is where they are - they do not state that they will include all companies from the UK, they state that the results are FROM the UK.

If this is a problem with Google, think of all the other engines - they are all worse. Until Google did an IP lookup, all other engines seemed to filter on .uk and any UK .com was ignored.

Get a .uk domain, point it toward the same site (something I am in the process of doing myself), you get Google (which I am in anyway) but other spiders will view you as UK.

stavs




msg:148215
 11:45 am on Nov 15, 2002 (gmt 0)

NFFC - great bit of detective work there.

I followed your advice and managed to find other websites hosted by my host, with;

1. with the same IP address
2. same hosting company (obviously)
3. hosted in the UK
4. with a .com extension.

i.e. the same as for my two sites.

And ALL of them were listed in Google.com but NOT Google.CO.UK.

So, what can I do about this? If I contacted Google, what would I tell them? would they care?

Fighting Falcon




msg:148216
 12:45 pm on Nov 20, 2002 (gmt 0)

Hi Stavs, We seem to be having the same problem..been waiting for google to reply to email but so far nothing...any progress on your side?

cheers

Fiver




msg:148217
 2:25 pm on Nov 20, 2002 (gmt 0)

I have some sites hosted in the UK doing well enough in google.com... not in .CO.UK's index.

question: will I lose my G.com rankings if I go to the trouble of either,

-Switching ISPs in the UK (ignoring other variables that could influence rankings/inclusion in that situation) to one Google.co.uk recognizes
or
-Inform Google somehow of my hosting company's home (they're not the type to do it themselves).

Yes I want the UK traffic, but it would be a little sad to have to forfeit the US traffic.

Fiver




msg:148218
 10:20 pm on Nov 20, 2002 (gmt 0)

anyone?

Is there a defined weighting to .co.uk as opposed to .com when google makes the distinction and places you in the .co.uk database? Will I be removed from, or have my listings/rankings altered on .com?

in otherwords, is it either or, or can we have the best of both worlds?

glengara




msg:148219
 9:03 am on Nov 21, 2002 (gmt 0)

Shouldn't happen Fiver, I switched a .com to Irish hosting to appear in the "pages from Ireland", and my ranks on the main DB are more or less unaffected.
(touches wood and crosses fingers)

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