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Google Listing Domain with %20
Most serious Google issue I have seen yet.
cdnmarket

5+ Year Member



 
Msg#: 26963 posted 11:16 am on Dec 4, 2004 (gmt 0)
Heres a brief description of the problem.

Our website has been very successful up until update florida, one of the best in our country in fact. Then it vanished entirely never ever ever to be found again it seems.

The bad news doesn't stop here. Our website has been found! The most unexplainable problem we and any other marketing companies have ever seen.

Our domain is listed in google as:
www.%20ourdomain.com
The %20 causes the domain to point to a page cannot be displayed. We have wrote SEVERAL letters to google and recieved no help removing our domain to have their problem fixed and our website re-indexed. They seem to ignore our requests everytime. What seems even more odd is that noone can submit such a url, this had to have happened inside google manually. We would like to hear from other professionals why this happened and how.

Seems that if this is even possible to happen outside google, which we doubt, then there is a new way to
cause trouble for other website owners.

Who do we call when google will not respond to our complaints?

 

DerekH

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 1:37 pm on Dec 4, 2004 (gmt 0)

this had to have happened inside google manually

What? That they have a team of people typing in 8 billion URLs and they got yours wrong? Surely not!

What? That someone decided to edit your listing for the fun of it? Surely not!

Why would they spend time doing that?

Has anyone linked to you with a bad href?
DerekH

DerekH

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 1:44 pm on Dec 4, 2004 (gmt 0)

Oops - My courtesy fell off - Welcome to WebmasterWorld, cdnmarket!

Apart from a duff backlink, you may find others with other ideas...
Watch this space...

ciml

WebmasterWorld Senior Member ciml us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 26963 posted 1:50 pm on Dec 4, 2004 (gmt 0)

It souns quite likely that someone linked to the HTTP non-compliant URL with the %20 in the domain, but Google have not yet tried to fetch it. Hence the URL-only listing.

The alternative possibilities would be odd indeed.

DerekH

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 2:07 pm on Dec 4, 2004 (gmt 0)

Yes ciml, but it still begs the question of why the right search isn't there.
If this is the website I think it is, it's big enough (and has been independently mentioned in WebmasterWorld) for me to wonder why the proper site isn't present - it is in MSN and AllTheWeb.
DerekH

cdnmarket

5+ Year Member



 
Msg#: 26963 posted 2:43 pm on Dec 4, 2004 (gmt 0)

Heres the scoop,

You cannot submit a domain name www.%20ourdomain.com
It doesnt resolve, you can try, however how would the bot even have a description? In the meta tags?
It wouldnt resolve.

Therefore its obvious it has been modified after it was crawled, otherwise there wouldnt be any listing.

Follow me?

DerekH

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 2:56 pm on Dec 4, 2004 (gmt 0)

But there isn't a listing - if it's the URL I think it is, there's a URL-only entry which Google assert in their help pages means that it's been added to the list of pages to crawl, but hasn't been crawled yet.

I don't think it's obvious at all that it's been modified after it was crawled, and I'm pretty sure the bot doesn't have a description, despite your assertion it does.

I think rather than assert that someone inside Google has deliberately done this, I'd rather find a mechanism that we can understand, and then find a cure for. After all, I've wasted countless minutes now trying all the search engines I can think of to try to find one that lets me search for a single space between two words - I think that's key to finding how this has gone wrong.

Does anyone here have a very high PR page on which they're willing to put an HREF to a URL that has a space after the first dot? If you do, please do so - we should see that page appear in Google in 48 hours, and then at least we'll have a model for how the duff entry got there, but not a solution about how to find the site that's linking to our new members page so badly...

DerekH

cdnmarket

5+ Year Member



 
Msg#: 26963 posted 3:22 pm on Dec 4, 2004 (gmt 0)

Your right the description is not there and the domain is. Somewhat odd wouldn't you say?
First time I've seen anything like it.

Could it be someone being evil?

Whos the judge?

Click the link, see where it takes you to?

Even more odd it takes you to that exact url with %20 in it. Therefore I am ruling out a bad link somewhere.

mcjim

10+ Year Member



 
Msg#: 26963 posted 4:45 pm on Dec 4, 2004 (gmt 0)

I seem to have a similar problem.

My site has been missing from the index since July. When I search for allinurl:www.mysite.com I get:

[mysite.com%5Cmls%5Cmls.shtml...]

There is no description and clicking on the link leads nowhere.

allinurl:mysite.com (without the www) also yields:

[f-mysite.com...] also with no description and leading nowhere.

cdnmarket

5+ Year Member



 
Msg#: 26963 posted 7:03 pm on Dec 4, 2004 (gmt 0)

Very Interesting! Did you have your site also listed correctly and scoring well in the search engine before all of this McJim? Did your site suddenly change to this overnight?

Explain your thoughts please...

As stupid as this may sound, it seems someone may of touched their database that shouldn't have?

The only way I can see this happening is by someone actually modifying the url in their database, and not removing it.
It seems it will not crawl our site while it is in this error state, their bots likely go to www.20%domain.com instead of www.domain.com .

That would explain more about why our site is not getting crawled.

mcjim

10+ Year Member



 
Msg#: 26963 posted 7:44 pm on Dec 4, 2004 (gmt 0)

I mistakenly used G's "automatic URL removal system" to remove a couple of dead pages from the index, and accidently removed the entire site. Everything was well indexed and ranking well, PR5, lots of links, history back to the inception of G. etc.

I didn't notice these %Cmls thingies until recently but they may have been there all along.

jcoronella

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 9:08 pm on Dec 4, 2004 (gmt 0)

<snip> - sorry misread

cdnmarket

5+ Year Member



 
Msg#: 26963 posted 10:08 pm on Dec 4, 2004 (gmt 0)

Has your site been crawled since mcjim?
How does it rank now? We were considering trying to remove the %20domain.com with their removal page you described. We also thought using the adsense may of helped, not one bit. The site still didn't get crawled, just the adsense bots. This is why we then decided to remove adsense completely.

If we are going to advertise their site, and brand it with adsense, they should of at least crawled and advertised our website we felt.

Months later we find our domain listed in google as www.20%ourdomain.com and still not crawled.

BigDave

WebmasterWorld Senior Member bigdave us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 26963 posted 10:18 pm on Dec 4, 2004 (gmt 0)

cdnmarket,

Very, very few urls make it in to google through being submitted. As ciml said, someone linked to you with a bad URL. in their link, someowne accidently hit a space after the "." out of habit.

There is no conspiracy. After google fails to be able to fetch it several times, they will pull the listing.

mcjim

10+ Year Member



 
Msg#: 26963 posted 10:20 pm on Dec 4, 2004 (gmt 0)

I've been crawled fairly deeply on a regular basis daily since being dropped... but not indexed.

Googlebot crawled about 30 pages yesterday alone.

cdnmarket

5+ Year Member



 
Msg#: 26963 posted 10:55 pm on Dec 4, 2004 (gmt 0)

So basically what your saying is I could implement this type of behaviour to other businesses?

Lets see someone hyperlink www.%20adomain.com and see what happens. Google wouldn't of added this I feel unless it resolved.

I think this is a more serious problem than what you guys think.

When I search for:
site:www.%20thedomain.com the link appears.

BigDave

WebmasterWorld Senior Member bigdave us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 26963 posted 11:10 pm on Dec 4, 2004 (gmt 0)

But you already said that your real domain is nowhere to be found. It might be a little tougher to have any sort of affect on a site that is in and ranking well.

Someone made a mistake when they linked to your site.

Google put it in their list of sites to crawl.

When they fail, they will remove it from that list.

It has virtually no effect on anyone. There is no description, so there will be very few clicks on the link.

You are already upset at google, so you are looking for excuses to blame them.

So, what it comes down to for just about everyone else in the universe is that it is a non-issue. Yeah, Google should fix it, but they have bigger concerns.

mcjim

10+ Year Member



 
Msg#: 26963 posted 11:15 pm on Dec 4, 2004 (gmt 0)

I agree cdnmarket.

I would like to see a rational explanation from google as to how yours and my %20 and %Cmls variants appear in their results. They state pretty clearly that there is (almost) nothing that a competitor can do to damage your ranking.

So if the source of the problem did not originate with a competitor, and presumably is not of our making, then it seems logical to conclude that there is a glitch in G's system.

BigDave

WebmasterWorld Senior Member bigdave us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 26963 posted 11:18 pm on Dec 4, 2004 (gmt 0)

How do these listing damage your rankings?

cdnmarket

5+ Year Member



 
Msg#: 26963 posted 11:42 pm on Dec 4, 2004 (gmt 0)

Its obvious if it was in fact done by mistake within google, then this is entirely why the site is never crawled by google now. This only makes sense, no other explanations make me believe differently.

As BigDave Asked: How do these listing damage your rankings?

I believe it has "Replaced" our website.

mcjim

10+ Year Member



 
Msg#: 26963 posted 12:07 am on Dec 5, 2004 (gmt 0)

ditto here.

this wierd %Cmls thing is the only trace (on Google) that my site exists... other than many links

BigDave

WebmasterWorld Senior Member bigdave us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 26963 posted 12:16 am on Dec 5, 2004 (gmt 0)

Its obvious if it was in fact done by mistake within google, then this is entirely why the site is never crawled by google now. This only makes sense, no other explanations make me believe differently.

This *WAS NOT* done within google. Someone linked to you with a broken URL.

Google does not even recognise it as being your site. Just like aexample.com is different than example.com

This has been reported before and people have actually found the link causing the problem. It never replaced any other URL, it was always an addition.

As BigDave Asked: How do these listing damage your rankings?

I believe it has "Replaced" our website.

Then you believe wrong. It certainly sounds like google has some sort of issue with your site, and if it is some sort of banning, then this link would never have appeared because they would have recognised it as beiing from the site that they do not like.

Instead of blaming google, why don't you try and find the site that links to you the wrong way and get them to fix it. Your website is important to you, it is not important to Google. Who should do the work on fixing the problems with your listing?

pmac

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 12:24 am on Dec 5, 2004 (gmt 0)

>>>Someone linked to you with a broken URL.

BigDave is correct. More than likely a link with a space in the url.

eyezshine

10+ Year Member



 
Msg#: 26963 posted 3:28 am on Dec 5, 2004 (gmt 0)

I have the same problem with a popular site of mine that used to rank #1 for a popular 5 letter keyword. Then one day it just dissapeared.

Doing a search for inurl:domain.com brings up about 24,000 results and all my pages are supplimental but there are 5 listings like this below.

www.mysite.com%22%3E%3Cimg/
Similar pages

www.mysite.com%22%3Emysite/
Similar pages

www.mysite.com%5C%22/
Similar pages

www.mysite.com%5C/
Similar pages

www.mysite.com%22/
Similar pages

My home page shows only for a search for www.domain.com. It has no title or description in the listing. But my sub pages show everything and are all supplimental results?

There must be something wrong with google.

trader

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 3:38 am on Dec 5, 2004 (gmt 0)

From what I have seen with my experience publishing links in newsletters, etc., %20 indicates space bar was used instead of valid coding for a space. It actually took me years to figure that out and none of the experts knew about the problem or the answer. I stumbled across the cause just by luck recently.

Perhaps G in error put a space in front of the domain as a computer glitch or it happened on your end somehow.

[edited by: rogerd at 2:13 pm (utc) on Dec. 5, 2004]
[edit reason] No URLs or pasted content, please... [/edit]

cdnmarket

5+ Year Member



 
Msg#: 26963 posted 4:19 am on Dec 5, 2004 (gmt 0)

I highly believe it was a mistake on their end, the way it appears, with no cache either, which would explain what would happen if someone on their end edited it manually and left a space in the url. The url may be stuck in their database, and as it recrawls each month it doesn't crawl the title or description, because it doesn't resolve, for some strange reason is now stuck in their system.

I presume someone manually typed it in wrong with the space on their end by accident.

I know for darn sure that it wasn't on our end. Just imagining the thoughts that this could be possible should be frightening to any online business certainly a wakeup call.

Bigdave your theory doesn't make sense to me. The urls would point to a domain at least I feel. The way the www.%20domain.com is ... I could see it being domain.com/index%20.html or something but not within the domain name itself.
Bigdave I would be delighted to see even 1 you can find out of 8,058,044,651 listings.

pmac

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 4:52 am on Dec 5, 2004 (gmt 0)

>>>I presume someone manually typed it in wrong with the space on their end by accident.

Google isn't into the practice of manually typing urls into the index.

>>>Bigdave your theory doesn't make sense to me

I have been through this myself, and the cause was hyperlinks pointing to the site with a space in the url. Don't dismiss this so easily, it is the most likely cause of the issue you are facing.

BigDave

WebmasterWorld Senior Member bigdave us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 26963 posted 5:05 am on Dec 5, 2004 (gmt 0)

Bigdave I would be delighted to see even 1 you can find out of 8,058,044,651 listings.

Well, that is easy. look at the listing that caused you to post your complaint.

No one is saying that it was something that you did. Spend some time and actually read and think about what people are posting here. Someone, not google, and probably not you, linked to your site and hit a space bar after the period when they were typing in your URL. %20 is a space, as anyone with any experience on the web can tell you.

Do you have anyone that you work with, whose opinion you trust, that understands programming? You can ask them what happens to a space when it gets "URL encoded".

Then show them the listing, and ask if that could have happened if someone put up a bad link to your site with a space in it.

If you are not willing to take advice from people that have a better understanding of the issues than you do, it is no wonder that you have not made it back into the index aftter florida even though most others have.

saoi_jp

10+ Year Member



 
Msg#: 26963 posted 5:08 am on Dec 5, 2004 (gmt 0)

cdnmarket, there are two things going on.

1) your site got dropped from Google.
2) someone linked to your site with a space in the url by mistake.

These two items are not connected. You found 2) because you looked after 1) happened.

Chris_D

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 6:49 am on Dec 5, 2004 (gmt 0)

BigDave is correct. More than likely a link with a space in the url.

Totally agree.

32 is decimal for a 'space', 20 is hexadecimal (base 16). URLS use hexadecimal.

Look for the backlinks with a space before your domain name.

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