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Google Listing Domain with %20
Most serious Google issue I have seen yet.
cdnmarket

10+ Year Member



 
Msg#: 26963 posted 11:16 am on Dec 4, 2004 (gmt 0)
Heres a brief description of the problem.

Our website has been very successful up until update florida, one of the best in our country in fact. Then it vanished entirely never ever ever to be found again it seems.

The bad news doesn't stop here. Our website has been found! The most unexplainable problem we and any other marketing companies have ever seen.

Our domain is listed in google as:
www.%20ourdomain.com
The %20 causes the domain to point to a page cannot be displayed. We have wrote SEVERAL letters to google and recieved no help removing our domain to have their problem fixed and our website re-indexed. They seem to ignore our requests everytime. What seems even more odd is that noone can submit such a url, this had to have happened inside google manually. We would like to hear from other professionals why this happened and how.

Seems that if this is even possible to happen outside google, which we doubt, then there is a new way to
cause trouble for other website owners.

Who do we call when google will not respond to our complaints?

 

cdnmarket

10+ Year Member



 
Msg#: 26963 posted 7:02 am on Dec 5, 2004 (gmt 0)

Bigdave I appreciate your information provided.
I know exactly what a space is %20 encoded in a url.
However you still cannot rule out it was done at google. If google put a space in there by mistake it would have done the exact same thing.

If you think about it If I made a directory made up of all www.%20domain.com unresolvable links, i doubt very much they would appear in google. I would presume it would have to resolve at least once for a bot to list it, would it not?
(Remember if I click the link it takes me directly to the www.%20domain.com which is the same as our companies domain name and not some other website forwarding to the www.%20domain.com)

Your theory still doesn't prove it wasn't done at google, whether deliberate or by accident, noones theory proves this.

McJim pinned the tail on the donkey when he mentions:
"So if the source of the problem did not originate with a competitor, and presumably is not of our making, then it seems logical to conclude that there is a glitch in G's system."

I would really like for someone else to be able to find this exact same style error out of 8,058,044,651 web listings.

mcjim

10+ Year Member



 
Msg#: 26963 posted 7:47 am on Dec 5, 2004 (gmt 0)

Big Dave et al...
I bow to your superior coding knowledge... I just have one further question.

If googlebot is crawling a site and encounters a link with a space in it (ie. "mysite(space).com"), does G index this as a valid URL?

Another question: If mysite%20.com does show up in the google index, and leads nowhere, how long does it take for this mistake to disappear from the index?

BigDave

WebmasterWorld Senior Member bigdave us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 26963 posted 8:20 am on Dec 5, 2004 (gmt 0)

However you still cannot rule out it was done at google.

Yes I can. You obviously will not accept it, but I can rule it out.

It is my understanding that they do not even have a way to do that. There is no ability to hand edit the index.

If google put a space in there by mistake it would have done the exact same thing.

True it would have. But they cannot do that, and why even consider that ridiculous assertion when the one thing, that has been proven in the past to cause this very same problem exists.

We have a proven cause to a problem, but you refuse to accept it, and continue to push your conspiracy theory.

If you think about it If I made a directory made up of all www.%20domain.com unresolvable links, i doubt very much they would appear in google. I would presume it would have to resolve at least once for a bot to list it, would it not?

No, it would not. That is exactly what all those URLs with no title, no snippet, no cache, are. If you read these forums for more than a coupld of days, you will see someone asking about those listing, and the answer, which you were already give by someone else. Those are pages that Google knows about, but for whatever reason have not yet crawled. Google themselves tell you this on [google.com...]

4. There's no description of my site.

The Google index contains two types of pages--fully indexed and partially indexed pages. Your page is currently partially indexed, which means that although we know about your site, our robots have not read all the content on your page(s) in past crawls. This does not adversely affect your PageRank or your inclusion in our index. It does mean that we don't 'know' what to call your page, so it gets listed with the URL as the title and no description.

We appreciate the frustration this causes webmasters who work hard to make their sites accessible to users. We are working to increase the number of fully indexed pages in our search results to alleviate this problem.

Will you at least believe Google then?

Your theory still doesn't prove it wasn't done at google, whether deliberate or by accident, noones theory proves this.

Well, you can keep on with your theory that it was done manually at Google because someone there hates you.

But if you want to solve your problem, you might want to consider the incredibly remote possibility that maybe, just possibly, some people that have seen the exact same symptoms before, and successfully resolved the problem, just might, in some remote corners of the galaxy, have some advice that might just be worth listening to.

Or you can just go on believeing whatever the heck you want. It doesn't matter to any of us if your site is stuck in the toilet for eternity.

I would really like for someone else to be able to find this exact same style error out of 8,058,044,651 web listings.

well, it is kinda hard to do that since google sees %20 as a space, and in their searches, space is a separator.

All I can tell you is that this has come up before. The person with the problem checked the backlinks and actually found the site that was linking to them with a broken link.

If you are willing to pay my contracting rate, I would be willing to spend the time finding a site with that problem. Hell, if I wanted to, I could make one within a month.

You are at a place where you can get free advice, which you are choosing to ignore (as is your right). But suggesting that I spend my time trying to find proof that your theory is wrong, when there is a reasonable and obvious explanation . . . well, let's just say that it ain't gunna happen.

saoi_jp

10+ Year Member



 
Msg#: 26963 posted 8:24 am on Dec 5, 2004 (gmt 0)

See if you can find the same url with the space here:
[beta.search.msn.com...]
If you can find it there, then that's some proof.

Otherwise, I'm not sure what else to say. You've rejected a likely scenario for an unlikely one.

BigDave

WebmasterWorld Senior Member bigdave us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 26963 posted 8:25 am on Dec 5, 2004 (gmt 0)

If googlebot is crawling a site and encounters a link with a space in it (ie. "mysite(space).com"), does G index this as a valid URL?

It *might* go into the index and show up as an URL only listing. It is extremely rare that it will actually show up in the first few pages of a real end ser search.

Another question: If mysite%20.com does show up in the google index, and leads nowhere, how long does it take for this mistake to disappear from the index?

Unknown. But I would assume after a few failed attempts. But if that link still exists next time around, it could happen again.

Does it matter if it never shows up in real searches?

DerekH

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 12:43 pm on Dec 5, 2004 (gmt 0)

Your theory still doesn't prove it wasn't done at google, whether deliberate or by accident, noones theory proves this.

Honestly - by that same token, you can't prove the tooth fairy doesn't exist...

Please read the words of those with a lot of posts to their name - it really will help you tackle the problem in the order of "most likely cause" first.

Unless you believe that it was actually the Tooth Fairy sneaked into google and specially typed your domain name wrongly just for fun...

Sorry, but your intransigence is making a mountain out of someone's molehill in their link.
Your real question should be "Why doesn't Google list my website"...
because, as many of us have already said, that should be in the index AS WELL, no matter what.
DerekH

DerekH

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 12:48 pm on Dec 5, 2004 (gmt 0)

cdnmarket wrote
I would really like for someone else to be able to find this exact same style error out of 8,058,044,651 web listings.

OK - I claim the prize.

Go to Google
Type site:%20

You'll find 7400 listings.
And that's merely for URLs with JUST a space, let alone those with a space as well.

And I reckon, looking at the spelling mistakes in some of them, that every single one was caused by someone typing their link text wrongly.

DerekH

saoi_jp

10+ Year Member



 
Msg#: 26963 posted 1:02 pm on Dec 5, 2004 (gmt 0)

Good one, DerekH.

I like the one on page 2:
will%20have%20one%20soon.%20/
Looks like it came out of a user profile form that didn't verify urls.

cdnmarket, this kind of evidence may suffice in answering your opening question. Perhaps now the next question to focus on is how to reinclude your site. Others have found ways to resolve this kind of issue. Search this site for the most relevant threads. (Sorry I don't have any relevant threads to point you to, but perhaps someone else does.)

Chris_D

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 1:35 pm on Dec 5, 2004 (gmt 0)

Derek H - thats priceless!

It really is proof positive of what was said a page or so ago - these are broken links - from forms/ profiles/ people who can't copy/ paste etc.. My personal faves were:

hi.%20i%20came%20here%20from%20your%20link%20on%20the%20
dent%20forum.%20thanks%20%3Cbr%3Efor%20putting%20up%20
all%20those%20great%20mp3s.%20/
Similar pages

i%20don't%20have%20one.%20/

Classic!

:)

[edited by: tedster at 4:15 am (utc) on Dec. 6, 2004]
[edit reason] fix side scroll [/edit]

wellzy

10+ Year Member



 
Msg#: 26963 posted 3:01 pm on Dec 5, 2004 (gmt 0)

cdnmarket - You seem to be fighting all the rational explanations.

Have you even done a backlink search yet? (And don't use Google)

Try that and see if you have a bad backlink (or more than one)

wellzy

cdnmarket

10+ Year Member



 
Msg#: 26963 posted 3:54 pm on Dec 5, 2004 (gmt 0)

I see domains now with %20 in them, what a mess. 5930 of them.

Now could this be why our website has never been recrawled? Possible.

After seeing what they did during update florida, anything is possible. So you can't blame anyone for thinking this way.

So long as your not paying google for a listing anything is possible it seems.

skippy

10+ Year Member



 
Msg#: 26963 posted 4:03 pm on Dec 5, 2004 (gmt 0)

The Google index contains two types of pages--fully indexed and partially indexed pages. Your page is currently partially indexed, which means that although we know about your site, our robots have not read all the content on your page(s) in past crawls. This does not adversely affect your PageRank or your inclusion in our index.

LOL I once had the email address I use to add my link to add url forms listed in the google serps.

me@example.com

No description either. Must have been a little sleepy that day.

Tropical Island

WebmasterWorld Senior Member tropical_island us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 26963 posted 4:14 pm on Dec 5, 2004 (gmt 0)

Now could this be why our website has never been recrawled?

Not likely. It is far more likely that your site is not being crawled because of a penalty.

The incorrect url does not relate to the real url.

DerekH

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 5:02 pm on Dec 5, 2004 (gmt 0)

Now what I'm about to say, cdnmarket, is not the reason that it looks like your site has a penalty (not one page is in the index, which is mighty suspicious).
However, if you run your homepage through the W3C validator (just search in Google for W3C), you'll find 15 errors.

The first sub-page I went to had 89 errors.

This might have nothing to do with it, but remember that spiders are much less forgiving of HTML errors than browsers, because their speed is their priority...
Definitely worth fixing, in case the Googlebot exited via a side door, or gave up, lost...
DerekH

BigDave

WebmasterWorld Senior Member bigdave us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 26963 posted 6:11 pm on Dec 5, 2004 (gmt 0)

Great find Derek! I tried it with inulr, and it didn't work.

cdnmarket, I really don't think that this has anything to do with your problems, nor that you are even a victim of florida.

All indications are that you were banned.

And judging from how you latched on to the first thing that occurred to you and fought all other suggestions, you probably are not thte right person to fix your problem. I suggest that you find someone with experience with finding banning offences to take a look at your site, and then listen to them.

cdnmarket

10+ Year Member



 
Msg#: 26963 posted 6:28 pm on Dec 5, 2004 (gmt 0)

Wow, so where is the literature about their "Ban" and what exactly does this meen. Is there any information to the public detailing this in depth? Who decides this and is there an appeal process? Or is one left in the dark?

BigDave

WebmasterWorld Senior Member bigdave us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 26963 posted 6:34 pm on Dec 5, 2004 (gmt 0)

The litereature is right here. Do a site search on [google ban]

cdnmarket

10+ Year Member



 
Msg#: 26963 posted 7:54 pm on Dec 5, 2004 (gmt 0)

Hmmm, no I am wondering if google has literature posted about their "Ban" information, and their authority, and procedures. I am not concerned what webmasterworld has to comment on it, the important thing is what google has to say.

Any quick link references would be great, to the google website of course.

Thanks

outland88

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 8:40 pm on Dec 5, 2004 (gmt 0)

I have seen the mentioned problem clear up on it's own in a few days to a few weeks. I have also had people submit links to me containing the %% as of lately. I've scratched my head a few times wondering they don't look at the url's they're submitting. I believe some people used to believe using these symbols in a url boosted the url higher than hyphens. But that's an intentional use as compared to an unintentional. I believe I have heard it's a occurs in MS Front Page if you don't watch what you're doing.

outland88

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 8:48 pm on Dec 5, 2004 (gmt 0)

As an added note when I removed Google toolbar my default search for Google was stripped out and now returns the %% 20 in url's for keyword searches. I'm always tinkering though. So I don't rule out Google haven't some glitches.

Seo1

10+ Year Member



 
Msg#: 26963 posted 9:15 pm on Dec 5, 2004 (gmt 0)

Hi All

I read every message.

BigDave is write nobody within Google can hand edit sites. They can if they have access remove a site from their database and I would doubt that the remove url funstion links to the database directly but is a form to mail to whoever at google would be in charge of such.

Google is a database driven site and as such when it adds urls it is done dynamiacally by the hardlink on your server.

If someone links to your site with a space in the url it will index the url as 20% but it will not resolve and there will not be a website found registerd by that domain name.

I will say this again, if your business is dependent on Google including you in it's ranks, then you probably should get out of the business as soon as you can.

Live by Google, Die By Google....it is a search engine which it controls it cares no more for your site than it does if Sears, Walmart or any others are listed.

It is not in business to ruin business it is in business to serve people who are using their search function to find information.

It is not designed to be a shopping site, it is not designed to make you a millionaire because it happens to list your site in it's front pages.

There was a time not too long ago when businesses were built and there was no Google.

Learn to build a business and not spend so much time worrying if Google is out to destroy you.

I guarantee you they are not.

Clint - 30 clients 10 countries 4 continents ranked on Googles front page for the keyword term "keyords" and that was it.

Off to build!

cdnmarket

10+ Year Member



 
Msg#: 26963 posted 9:18 pm on Dec 5, 2004 (gmt 0)

Where is the google ban literature on their website?
I want to know exactly how long a ban lasts, why it happened, and what their evil reason is.

Whos the judge of this evily act?
I suppose any website owner in the google search results has no say if their site is pulled?
Where is the authority and proper ban procedures?

It seems odd that google would ban a website that was successfull before being banned. And yet all the other search engines are scoring well.

DerekH

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 9:34 pm on Dec 5, 2004 (gmt 0)

cdnmarket - you need to explore the Google site on your own and not expect us to do it for you...
But this once....

h**p://www.google.com/webmasters/2.html#usedtobe

DerekH

walkman



 
Msg#: 26963 posted 9:51 pm on Dec 5, 2004 (gmt 0)

"I am not concerned what webmasterworld has to comment on it"

WHY are you wasting WebmasterWorld's bandwidth then? deal directly with Google. If you site was "one of the best in our country " I'm sure they heard about you. Pick up the red phone and call Sergei.

BigDave

WebmasterWorld Senior Member bigdave us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 26963 posted 9:51 pm on Dec 5, 2004 (gmt 0)

Google does not provide specific information about bans or penalties.

As for what authority they have, they have complete authority over what they put on their site. Just as you have complete authority over what is put on your site.

They do not care how successful your site is, they are concerned with satisfying their own customers.

Google does not owe you any traffic. They send you traffic for free, with no obligations and no guarantees.

If you wish to continue to get the gift of free traffic from them, then figure out how to make a website that they consider worthy.

You just aren't going to get anywhere playing the victim.

By far the best information anywhere on google penalties and bans is right here. No, there is very little that is definitive, and there is a lot of speculation, but there is also some very good information to help you find what you did wrong.

There is even a Google programmer who pops in every so often, on his own time, to help out and give some advice. Being accusitory is not the way to go about getting more help.

Seo1

10+ Year Member



 
Msg#: 26963 posted 10:04 pm on Dec 5, 2004 (gmt 0)

There is no length or duration that has ever been announced by Google for their bans as BigDave said.

And was said Google owes nobody a thing. Just as your business has the right to refuse service so to does Google.

As far as I can tell bans could be permanent or as little as once the issues are corrected, most sites see reinclusion months.

Personally I had 7 clients this year who had used doorway, gateway, landing or smart pages and one who Google bombed.

Once I got them to remove the offending issues and wrote Google they were back in the index within a month or two.

As is often noted your mileage may vary.

Clint

cdnmarket

10+ Year Member



 
Msg#: 26963 posted 11:49 pm on Dec 5, 2004 (gmt 0)

Oh ok so google claims it could be banned for any of their numerous reasons, how many reasons are there 20-50?

Why doesn't google have a system to tell customers WHEN they are banned and WHY they are banned.

I think this can leave too many companies in the dark, and it seems shady. Pulling a website and never including them again, without any reasoning is entirely what I call "EVIL".

How can anyone rely on their service without paying.
Obviously noone in the world can unless they hand google cash.

Am I not correct?

Patrick Taylor

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 11:53 pm on Dec 5, 2004 (gmt 0)

Am I not correct?

No.

DerekH

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 26963 posted 12:02 am on Dec 6, 2004 (gmt 0)

cdnmarket wrote
I think this can leave too many companies in the dark, and it seems shady. Pulling a website and never including them again, without any reasoning is entirely what I call "EVIL".

How can anyone rely on their service without paying.
Obviously noone in the world can unless they hand google cash.

Am I not correct?


Correct?
Evil?
Hand Google cash?

cdn - I really think you need to get off your high horse and look at how ridiculous your protestations are becoming.

I've got a large number of sites and two have gone absent. I'm trying to find out why. I posted here with a question, rather than an accusation, and I didn't get the reply I hoped for. No worries -I'll sort it yet.

But if you seriously, seriously, think Google is evil, just do us all a favour and take your whinging somewhere else - I'm paying good money to pick up this traffic. I've given you enough help already, shown you one part of your problem and illustrated the other, and you're still saying Google is evil - in fact you've resorted to CAPITAL LETTERS now...

Well, you have three choices if Google is "evil"....
a) Sacrifice a virgin, goat or black cat (your choice)
b) Vanish into the darkness
c) Stick around and stop challenging all the advice we offer

Honestly - we're trying to help, but your constant wailing and gnashing of teeth that Google is a creation of the devil is not helping you present your case at all....

Please read the posts that others have spent time creating...
And quit all that cr*p about handing Google cash - it really doesn't promote rational discussion.

Why not post instead, and ask what might be WRONG (excuse capitals) with your site ...

DerekH

BigDave

WebmasterWorld Senior Member bigdave us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 26963 posted 12:02 am on Dec 6, 2004 (gmt 0)

Am I not correct?

Absolutely without a clue.

They are not in business to serve webmasters. Their business is providing good results to searchers, and selling advertising.

You could try reading some of the threads here about banning, and you will get answers as to why this is.

cdnmarket

10+ Year Member



 
Msg#: 26963 posted 12:30 am on Dec 6, 2004 (gmt 0)

They are in the business to provide good results?
More like modified results or paid results. Ever since Update florida I lost 100% trust in their company. Many have seen their websites successfull one day then buried the next.

Noone can blame us for not trusting google again.
Especially after others are having to tell us our site was banned, when google couldn't verify such.
MANY website owners this has happened to.

Still to this day google has not told us our website is banned, to me this is non-professional behaviour.
In regards to what webmasterworld has to say about banned websites, that is irrelevant, in regards to googles, actions, policies, and their professional way of doing business worldwide.

In actual fact if it wasnt for all the free website listings google wouldn't exist. Update florida came along just before google went public to give them the leverage they needed. Using free website listings google became a leader in search engines.

What google has done has woken up alot of webmasters to never rely on their online business again as long as google is a so called leader. You can be in #1 spot today, and wake up to never be found again.

Its all about trust, and communication, I feel google should have some sort of communication skills with their free or paying listings. If it wasn't for the free listings they wouldn't exist.

I sure hope other companies come into the market now for search engine technology. There needs to be some serious change. I notice more website owners turning elsewhere to advertise, which is entirely understandable.

So I guess this topic of discussion has changed entirely to: "Wheres our website, Why is it banned? How long is it banned? Where is the Support to answer our simple questions? Where is the literature on their banning procedures, and durations? and What is our current website status?"

These questions are unanswered.

We cannot verify if the site is actually banned we must assume according to webmasterworld because we are left in the dark it seems.
Will google verify a ban? If so they didn't answer where our website was and why it was removed.

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