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Google down?
Can't access page for at least a day now
bobnew32




msg:56670
 2:37 pm on Sep 20, 2003 (gmt 0)

My google toolbar has ceased to work and accessing the google homepage has failed as well. Is google down and why? Sorry if a thread already exists.

 

seofreak




msg:56671
 9:33 am on Sep 21, 2003 (gmt 0)

u have spyware installed .. get adware

WebWalla




msg:56672
 9:41 am on Sep 21, 2003 (gmt 0)

... or even better, Spybot.

roneill




msg:56673
 4:37 pm on Sep 21, 2003 (gmt 0)

Are you on Comcast cable? There are a lot of people in the Philadelphia, Pennsylvania area which cannot access www.google.com.

Comcast says google is having problems.

I haven't been able to access their site for five days now. I can access via IP and by going directly to a datacenter (www-in, etc.) but cannot resolve to them.

rfgdxm1




msg:56674
 6:04 pm on Sep 21, 2003 (gmt 0)

>Comcast says google is having problems.

No, it is Comcast with the problem. Sounds like their DNS is hosed.

stmichaelsgate




msg:56675
 6:16 pm on Sep 21, 2003 (gmt 0)

I have been able to access Google through AOL, both when using my Comcast cable modem to sign on to AOL and when using the telephone modem to sign on to AOL, but, going on line with Comcast as my ISP, I cannot access Google either with IE or Netscape.

Going on through AOL by telephone line (that is, bypassing Comcast altogether), I can then use IE to get to Google, but when signing on to AOL with the Comcast cable modem, I can not get to Google with IE - only with AOL's browser.

This makes me think that the problem is with Comcast, even though the Comcast tech help guy said it was not. He sent me on a wild goose chase, leading me to spend hours looking for something on my machine which he said was causing the lack of access to Google.

Respectfully,
John Hickey

marcs




msg:56676
 6:24 pm on Sep 21, 2003 (gmt 0)

Maybe someone in that Comcast IP block was running some bots that Google didn't like and Google firewalled/blocked that IP block.

If memory serves, something similar to that has happened with Comcast & Google in the past.

roneill




msg:56677
 2:01 am on Sep 22, 2003 (gmt 0)

Oh, I know Comcast has the problem, but they just say it is Google.

stmichaelsgate




msg:56678
 1:46 pm on Sep 22, 2003 (gmt 0)

I went to Comcast Support's Live Chat (which hung on me three times) and they said the problem is not with Comcast or Google but somewhere in between, in the "network" they use to get to Google. I couldn't get any more specific information out of them. I aked them to post a notice that the problem exists so that thousands of people don't waste their time wondering what's going on. They refused.

The problem is still there this morning.

Does anyone from Comcast ever respond to these posts?

TeofenGL




msg:56679
 2:16 pm on Sep 22, 2003 (gmt 0)
I heard a number of people with this problem were able to connect to www.466453.com (it's an alternate G domain) even as they were unable to get to the main G site.

Have you tried any of the specific data centers?

roneill




msg:56680
 3:43 pm on Sep 22, 2003 (gmt 0)

I can reach a specific datacenter, but cannot reach google.com proper. This really hurts because I use google's groups search which I can't get into without resolving the main domain.

I also contacted Comcast on chat and was told I had to wait until "my IP" changed in 7 days. When I asked why I was told because we can't upgrade the request until 7 days has past. When I inquired how my changing my IP affects a DNS/routing issue they hung up on me too.

I chatted back to another person who actually gave some information:

I was told most of PA cannot get to Google and it was a router problem, however it was not Comcast's router. The person I spoke with said they would escalate the request "again".

I was also told to check back in 24 hours. So until then Google is inaccessible to PA.

coolcreep




msg:56681
 5:50 pm on Sep 22, 2003 (gmt 0)

Similar problems with Comcast in Los Angeles too.

GoogleGuy




msg:56682
 6:51 pm on Sep 22, 2003 (gmt 0)

Huh. If anyone is willing, could you send an email to webmaster [at] google.com with some info:
- the ip address that www.google.com resolves to
- a traceroute/mtr (even better)

That might give us enough to debug it. I doubt it's a problem on our end, but we'd be happy to check it out though. Thanks in advance if anyone is able to send that on..

roneill




msg:56683
 9:06 pm on Sep 22, 2003 (gmt 0)

I sent the information. Basically the last I was told is that they know about it, but it isn't their (Comcast) fault still...

countrylass




msg:56684
 9:03 am on Oct 3, 2003 (gmt 0)

To fix Google and other search engine probs.
Go to www.tomcoyote.com
Download Hijackthis, save to desktop (Or elsewhere)
Run the scan.
From the resulting Logfile tick all boxes starting with 01.
Go offline.
Click on Fix/Repair
Job Done!

DO NOT tick any other boxes other than the ones starting with 01.!!!

(You will see that they are all search engines)

Good Luck!

Sally Mcdonald.

creative craig




msg:56685
 9:08 am on Oct 3, 2003 (gmt 0)

other search engine probs

Will it fix my lack of PR problem ;)

pixel_juice




msg:56686
 9:32 am on Oct 3, 2003 (gmt 0)

Just FYI, the domain above should be tomcoyote.org

xlcus




msg:56687
 9:33 am on Oct 3, 2003 (gmt 0)

It could be the new Trojan that's just recently been seen in the wild...

Qhosts
[securityresponse.symantec.com...]

It messes with your DNS settings and tries to redirect accesses to most search engines to its own.

twebdonny




msg:56688
 2:53 pm on Oct 3, 2003 (gmt 0)

The site actually is www.tomcoyote.org, not .com

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