We have been trying to transfer a domain out of company x to company y. In the past we have simply clicked a transfer button on company y and and email has been sent to the admin contact of the domain and the transfer has been no problem.
We previously changed the admin and dns to what we need, ie that of the client.
This time company x have set up a transfer window of 5 days, outwith which you cannot transfer the domain. Is this common? I am no expert but I have not come across this before.
Our client is a pain in the ass as he keeps being slow to forward the transfer the email to us so we can action it. This has cost us a bit of money already and we have signed contracts regarding fees etc.
Shanz - what registrar are you trying to move the domain from? I know the five day window is a common feature of domains registered with Joker - not sure if it is used by any other Registrars - and is, I believe, a legal requirement in Germany, where they are based.
The five day window is to allow the various contacts to deny the transfer if necessary - if they don't deny it within the five day window, you then have a period of x number of days in which to initiate an intra-registrar transfer.
You'll just have to wait with bated breath for the "time-window for transfer of a domain to another registrar is open" e-mail - once that's landed, just start the transfer off with your new Registrar and it should be plain sailing!
Remember that you'll only have ten days from receipt of this mail to get the transfer well underway though!