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BuyDomains - Problem with a transfer away
4 failed atttempts and now all they say is 'try again'
jasonlambert




msg:682268
 2:15 pm on Jul 7, 2006 (gmt 0)

I am in a bit of a dilema with BuyDomains.com

I purchased a domain from BD on the 4th of June, and have now tried to transfer it away 4 times, every single attempt has failed.

Specifically, After initiating the transfer with 123-Reg (my primary domain registrar, who resell from OpenSRS) I get the email from OpenSRS (The registrar i'm transfering to) asking me to verify I want to do the transfer, I fill the transfer web page as normal and confirm I want to transfer.

The next thing that happens is a few days later in my 123-reg control panel i see a message saying:
"Cancelled - pending retry: The transfer has been cancelled (by yourself or the current provider). Please restart the transfer or cancel it completely to gain a refund."

I certainly havent cancelled it!

I've emailed BuyDomains multiple times, and all they say is 'try again', or give some excuse about the domain servers were changing at the time, but try again and it should go through.

Well, I keep trying, and i'm not getting anywhere.

- I am the Admin/Billing/Tech contact for the domain
- The domain is 'unlocked', the global whois looks like this:

Domain Name: ****removed****
Registrar: DOMAINDISCOVER
Whois Server: whois.domaindiscover.com
Referral URL: [domaindiscover.com...]
Name Server: CUSTOMER.BUYDOMAINS.COM
Name Server: CUSTOMER2.BUYDOMAINS.COM
Status: ACTIVE
EPP Status: ok
Updated Date: 08-Jun-2006
Creation Date: 07-Jun-2004
Expiration Date: 07-Jun-2007
(i've removed the domain per WebmasterWorld TOS)

Suggestions / Help please! :)

Ta,

J.

 

Webwork




msg:682269
 2:33 pm on Jul 7, 2006 (gmt 0)

Hi Jason.

I've purchased ~ a dozen+ domains from BD and never had a problem.

Could there be a post-transfer / new registrant lock? I see the last update was within 30 days. Did you buy it within the last 30 days?

Check for locks on the domain.

Also check the WhoIs record both at DomainDiscover and at a separate registry's WhoIs. I've had a few (very rare) instances where a WhoIs record did not update at the central registry but certainly looked updated at the local WhoIs (for the registrar).

jasonlambert




msg:3004505
 7:09 pm on Jul 12, 2006 (gmt 0)

Hi, thanks for the reply.

Could there be a post-transfer / new registrant lock? I see the last update was within 30 days. Did you buy it within the last 30 days?
Yes, the domain was purchased 1 or 2 days before the last updated date. The domain has been with BD for 2 years prior to that, so an update to the WHOIS should't invoke the 60 transfer lock, or should it?

Check for locks on the domain.
Don't see any in the WHOIS, where else can it be locked?

Also check the WhoIs record both at DomainDiscover and at a separate registry's WhoIs. I've had a few (very rare) instances where a WhoIs record did not update at the central registry but certainly looked updated at the local WhoIs (for the registrar).


jason@debian:~$ telnet whois.domaindiscover.com 43
Trying 216.104.161.9...
Connected to whois.domaindiscover.com.
Escape character is '^]'.
<<<DOMAINNAME (\n)>>>

This WHOIS database is provided for information purposes only. We do not guarantee the accuracy of this data. The following uses of this system are expressly prohibited: (1) use of this system for unlawful purposes; (2) use of this system to collect information used in the mass transmission of unsolicited commercial messages in any medium; (3) use of high volume, automated, electronic processes against this database. By submitting this query, you agree to abide by this policy.

Registrant:
<<<MY DETAILS REMOVED>>>

Domain Name: <<<DOMAIN REMOVED>>>

Administrative Contact, Technical Contact, Zone Contact:
<<<MY DETAILS REMOVED>>>

Domain created on 07-Jun-2004
Domain expires on 07-Jun-2007
Last updated on 05-Jun-2006

Domain servers in listed order:

CUSTOMER.BUYDOMAINS.COM
CUSTOMER2.BUYDOMAINS.COM

BuyDomains.com domain registration and hosting powered by DomainDiscover As low as $9/year, including FREE: responsive toll-free support, URL/frame/email forwarding, easy management system, and full featured DNS.

Connection closed by foreign host.
jason@debian:~$

Ideas?

wmuser




msg:3004856
 12:19 am on Jul 13, 2006 (gmt 0)

Try to transfer it to another registrar,will save you time

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