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Who can help us with .eu hostname transfers?
squirrelteams




msg:695535
 9:39 am on Apr 26, 2006 (gmt 0)

Hello guys.

Our problem is getting very serious now.

We are not going to name the UK Company thatís behind this mess but even they have said that there are as many as 20000 domains that are affected by their blunders.

It all started when the landrush began we were buying up what we wanted but because .eu sites were somewhat slow to respond we decided to use another register it.

what they have done is somehow managed to kill their hostname servers and their redundant back ups too if they ever had any to start with so what happens in practice is if you bought a domain from these jokers although it shows up in eurids whois ok you cant move the hostnames to ones hosting although it does show up in these jokers control panels but they DONT WORK!

When we asked them why no-one is told is, "you really donít want to know our answer"?

We then went to eurid who said that the companyís problems are that they are pointing their hostnames back to eurids servers. (the company has been told to stop this practice by eurid)

Eurid then advised us to get a third party to transfer our domains but we have contacted them all and none of them can do this service yet.

Does anyone here know of any company that can perform this service as we are now into day 16 of this utter mess with no end in sight and we have 19 domains in the same state including .coms as well which means many we read this and thereís where the fun starts to dawn?

Best Regards,

[edited by: Webwork at 4:12 pm (utc) on April 26, 2006]
[edit reason] Tidying up [/edit]

 

jmccormac




msg:695536
 10:40 am on Apr 26, 2006 (gmt 0)

We are not going to name the UK Company thatís behind this mess but even they have said in a recorded conversation that there are as many as 20000 domains that are affected by their blunders.
Is that an estimate for all gTLDS or just .eu? I noticed over 107K dead .eu in a recent scan.

what they have done is somehow managed to kill their hostname servers and their redundant back ups too if they ever had any to start with so what happens in practice is if you bought a domain from these jokers although it shows up in eurids whois ok you cant move the hostnames to ones hosting although it does show up in these jokers control panels but they DONT WORK!
It should be possible to change the nameservers. Transferring the domain to a new owner is not possible. The morons in EUrid launched their registry without that part of the software active. Apparently owner transfer will be available real soon. Until EUrid make this option available to registrars, the original owners are stuck with the owner whois data. And when it goes active, each new owner change costs the same as a new .eu registration.

For now, the only thing you can really change is the nameservers of each domain. If you are lucky, you can do that through the old hoster's control panel.

Eurid then advised us to get a third party to transfer our domains but we have contacted them all and none of them can do this service yet.
That's a REGISTRAR transfer. I'm not sure if any .eu registrars are set up for that yet. The only aspect I've noticed changing with .eu domains (out of the 702K I've identified so far) is nameservers change. The registrars, in the random sample, all stayed the same.

we have 19 domains in the same state including .coms as well which means many we read this and thereís where the fun starts to dawn?
The .coms should, theoretically, be easier to transfer from the problem hoster. You can initiate a transfer on .com domains from the new hoster and as long as the domains are not in REGISTRAR-LOCK on the old hoster, they can be easily transferred. If they are locked, then you will have to remove the locks in the control panel on the old/losing hoster.

Regards...jmcc

squirrelteams




msg:695537
 12:15 pm on Apr 26, 2006 (gmt 0)

Thanks for your candid replies m8,

Itís even worse than we thought some of the domains that were bought on the 8/9 Th April are not even showing to be held at the companyís URL they are showing a - no page to display.

With so many domain holders stuck how on earth is eurid going to deal with it, surely they canít allow this to continue any longer without taking action to protect their product from becoming a joke?

My regards,

hakre




msg:695538
 12:27 pm on Apr 26, 2006 (gmt 0)

maybe all the domain hype about .eu is a joke? for eurid this is all very successfull, but what's behind the bubble? the 3 i wanted to get i had no problems with, anyway, and i'm glad about that ;)

jmccormac




msg:695539
 12:54 pm on Apr 26, 2006 (gmt 0)

Itís even worse than we thought some of the domains that were bought on the 8/9 Th April are not even showing to be held at the companyís URL they are showing a - no page to display.

Check the domains on www.whois.eu and see what the nameservers are. If they are not the company's nameservers then that is the one reason why the domains/sites don't appear. The other is where the domains have not (as I think you mentioned above) been set up in the company's nameservers. Again you can check nameserver details on:

[dnsreport.com...]

Enter your domain name and scroll down the results page to the NS section. If you see Lame nameservers or Missing nameservers, then the problem is that the nameservers that are responsible for your domain are not answering for your domain. That means that EUrid is correctly forwarding the query to your company's nameservers. Now if you check a domain that exists but has no nameservers (example: a xyzzy.eu) you will see that it returns an error. But checking the EUrid whois above shows that the domain is registered but has no nameservers.

With so many domain holders stuck how on earth is eurid going to deal with it, surely they canít allow this to continue any longer without taking action to protect their product from becoming a joke?
The .eu gTLD has already become a joke. EUrid will try to wash its hands of things and claim that it is a registrar's problem rather than their problem. In this case they might be right but the underlying reality is that EUrid botched the whole .eu launch from a technical point of view. Potentially large numbers of registered .eu domains do not have any nameservers at all - this is a particular characteristic of the domains registered by bogus registrars.

Regards...jmcc

jmccormac




msg:695540
 1:11 pm on Apr 26, 2006 (gmt 0)

maybe all the domain hype about .eu is a joke?
The launch of any gTLD is like this. It was the same for .info and .biz and it seems that very few of the lessons were learned. But then EUrid is the creation of three ccTLDs: the Belgian .be registry, the Swedish .se registry and the Italian .it registry. None of them have any operational experience of running a gTLD and most of the practices and procedures of EUrid seem to reflect the operation of a small ccTLd registry rather than a gTLD operation. That's the problem - a lack of experience. These guys just aren't up to the challenge and it is not the kind of thing you can learn about as you go along without making serious mistakes.

but what's behind the bubble?
Greed? Human nature? The insanity of crowds. Much of .eu is heavily speculated domain registrations. Most will drop within 18 months and will not even be used. If you look at any gTLD, you will find that only 70% of the domains on average are active (have active nameservers). The number being actively used goes down lower, perhaps 40-50%. There is always a big landrush at the start of the launch of a gTLD but it is really only the registrars who get rich off it.

Regards...jmcc

squirrelteams




msg:695541
 5:12 pm on Apr 26, 2006 (gmt 0)

Yes all the hostnames are correct in the whois on eurids but some are opening on the jokers home page but some of them that has proper hostnames on eurid canít display anything at all

so hereís the crunch the credit card company says they cant refund eurid says get and pay again to get some other company to fix it (but no one knows how) and we have 19 domains with a content ready to be hosted but cant and eurid is as much good as a chocolate watch...

so where do we go from here?

Live_Lead




msg:695542
 5:24 pm on Apr 26, 2006 (gmt 0)

We have similar problems with one of the biggest and well established registrars in the UK.

They have taken the money twice for .eu domains we wanted to register. The good news is that we show up as the registrant on .eu whois but the domains arn't available in the registrars control panel for us to change nameservers etc.

At the moment just the registrars holding page showing.

Repeated emails and correspondence has gone unactioned. We're not impressed considering we have many hundreds of other domains registered with them.

jmccormac




msg:695543
 6:32 pm on Apr 26, 2006 (gmt 0)

Yes all the hostnames are correct in the whois on eurids but some are opening on the jokers home page but some of them that has proper hostnames on eurid canít display anything at all
OK so EUrid says the nameservers exist. Did you check that the nameservers are answering on the [dnsreport.com...] website for each domain? That should narrow the problem down to the ones that are not answering.

For the ones that are OK according to the DNS report site, use [dnsstuff.com...] and enter your hostname, (example: www.yourdomain.eu), into the DNS lookup box on the upper right hand side of the screen. The result of this will indicate if you have a www set up for your domain.

so hereís the crunch the credit card company says they cant refund

Well you have the domains so it is a valid transaction even if you cannot use the domains. Your whois data is on them.

eurid says get and pay again to get some other company to fix it

EUrid is a registry and does not really get involved in the end user side of things. Their suggestions, based on their past technical incompetence would be near worthless because to them, the domains are in their zone and working. Anything beyond that is the hoster/user's problem. If you can't solve the problems using the current hoster's control panel and DNS, then you may have to wait until it is possible to transfer your domains to a more usable hoster.

Regards...jmcc

[edited by: jmccormac at 6:48 pm (utc) on April 26, 2006]

jmccormac




msg:695544
 6:45 pm on Apr 26, 2006 (gmt 0)

The good news is that we show up as the registrant on .eu whois but the domains arn't available in the registrars control panel for us to change nameservers etc.
It sounds like your registrar has not integrated the EUrid API with its control panel. Some registrars took a week or so to integrate it after the start of the landrush. Some apparently are still working on it. But remember that EUrid launched a half-assed system and some of the critical aspects such as registrant/owner transfer were not included.

Regards...jmcc

davezan




msg:695545
 8:22 pm on Apr 26, 2006 (gmt 0)

On the side, one registrar owner I know complained about Eurid's implementation of the so-called EPP system (it's not even close to EPP, he said). Their system really gave them a hard time trying to figure out how to change DNS, transfer contacts, etc.

So the company you're dealing with is...well...in good company.

squirrelteams




msg:695546
 9:08 pm on Apr 26, 2006 (gmt 0)

thanks JJMC.....

great-infos m8.

I once made my MEP famous looks like hes about to strike lucky again!

best regards,

cerebrum




msg:695547
 3:03 am on Apr 27, 2006 (gmt 0)

Why you cant you take some time and register your .eu domains with some big proven companies?

jmccormac




msg:695548
 1:11 pm on Apr 27, 2006 (gmt 0)

Why you cant you take some time and register your .eu domains with some big proven companies?
Even big companies have had problems with EUrid's poorly designed system. Finding a hoster with a working control panel was a crap shoot and many still have problems. The registrant transfer option is supposed to be introduced by EUrid soon. But again, it is hard to have confidence in these bozos when they launched a live gTLD registry without something so fundamental as a working owner/registrant transfer facility.

The problem is propagated because if a big hoster/registrar has problems, all its resellers down the line have the same problem.

Regards...jmcc

squirrelteams




msg:695549
 1:38 pm on Apr 27, 2006 (gmt 0)

this is getting worse by the day

board rules are such we cant name them but they are one of biggest names in the UK.

the most shocking fact is they are still taking orders and this in turn will make it even harder to fix.

and no-one at eurid seems to care.

Live_Lead




msg:695550
 5:55 pm on Apr 27, 2006 (gmt 0)

Its getting surreal here, we received this morning an email communication from our registrar congratulating us on being sucessful in the pre registration phase and that the damains are now available to manage in our control panel (which they are not)

It's staggering

[edited by: Webwork at 11:55 pm (utc) on April 27, 2006]
[edit reason] Charter [webmasterworld.com] [/edit]

squirrelteams




msg:695551
 9:45 pm on Apr 27, 2006 (gmt 0)

thanks guys for your support thus far.

cheers,

[edited by: Webwork at 11:53 pm (utc) on April 27, 2006]
[edit reason] Charter [webmasterworld.com] [/edit]

Webwork




msg:695552
 12:01 am on Apr 28, 2006 (gmt 0)

Since it now appears that more effort is being put into stating grievances and attempting to name the company without actually naming it this thread is now locked. Please do not attempt to revive the thread or the issue of this unnamned company any further in this forum.

Thank you.

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