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Lost domain - how do you get it back?
wirral




msg:696681
 2:10 pm on Feb 24, 2006 (gmt 0)

I'm designing a website for a company who registered the domain back in 1999 or 2000, but the company have no idea what company host the domain, or have any information on how to access it.

They are the legal owners of the domain, but how can I get the domain back so I can actually use it?

Thanks in advance!

 

JKMitchell




msg:696682
 2:15 pm on Feb 24, 2006 (gmt 0)

Try a Who-Is (via Sam Spade possibly or any on-line domain checker) and check that your client is actually the legal owner.

If they are then the who-is should also tell you who the agent is and this may put you on the right track of finding out who is hosting the site. I take it that the site is actually working at the moment. You may even be able to get a hint from the name servers or the name of the server that the machine is hosted on.

Of course, just because the domain was registered in 99 or 2000, if it's expired and been registered by someone else that makes life much more difficult (if not impossible).

nativenewyorker




msg:696683
 2:17 pm on Feb 24, 2006 (gmt 0)

Lookup the domain details in the Whois database. If the contact email is still active, go to the registrar listed and try a "forgot password" to access your client's account. If the email is not active, your client will have to go to the registrar with proof that they are the legal owner of the domain.

wirral




msg:696684
 2:20 pm on Feb 24, 2006 (gmt 0)

Hi JK, thanks for the response.

I have tried a whois lookup and the company is infact the legal owner of the domain, and it is not due to expire until March 2007!

The administrative contact listed has been contacted, who was the old web designer. He insists that several years ago when he didn't bother completing the job he passed on the domain details to the company. But the company have no record of the details.

It gets more confusing the further I look into it!

I was thinking of transferring the domain name, but I don't think this is possible unless I can access the original domain?

wirral




msg:696685
 2:21 pm on Feb 24, 2006 (gmt 0)

P.S. Also, the domain status is 'locked'. Does this mean anything?

JKMitchell




msg:696686
 2:27 pm on Feb 24, 2006 (gmt 0)

If the old designer is still the admin contact then is should be possible to have this reassigned by him to someone at the company (procedures vary depending on the registry agent).

Once this has been done you should be able to force a name server change to point to a new host and publish the site on the new host.

Registry Lock means that it takes an extra step to move to a new registry/agent ( I think).

nativenewyorker




msg:696687
 2:27 pm on Feb 24, 2006 (gmt 0)

Registrar-Lock will prevent you from transferring the name to a different registrar or making any administrative changes, until you unlock it.

wirral




msg:696688
 3:24 pm on Feb 24, 2006 (gmt 0)

Unfortunately the admin contact is being a bit of an arkward so and so, and telling me that he doesn't know anything about it.

He is basically not co-operating at all, and I was wondering is there any way the registrant (the company) can do anything since they legally own the domain?

dauction




msg:696689
 3:36 pm on Feb 24, 2006 (gmt 0)

Have the registrant of the domain try and login ..when he gets the errors (wrong login details) click to have have the username and passwords emailed ..

Some times the regitrant as well as admin will get the login details.

If the registrant dosent get the details then as nice as you can be ask the old admin to please check his email for the details ..he will get them ...the login details are NOT revert to the regitrar

wirral




msg:696690
 6:33 pm on Feb 24, 2006 (gmt 0)

Thanks for that.

This might be a stupid question but where would I login? The old administrator doesn't even know what company the domain is registered!

dauction




msg:696691
 6:42 pm on Feb 24, 2006 (gmt 0)

Thanks for that.
This might be a stupid question but where would I login? The old administrator doesn't even know what company the domain is registered!

1.do a whois www. whois .sc

2.click domain explorer

3.type in domin name

a page will pop up with all the information ...where it's registred at when it expires etc..

Webwork




msg:696692
 6:49 pm on Feb 24, 2006 (gmt 0)

You can also try this: Internic - brought to you by ICANN [internic.net]

Thank you for visiting the InterNIC website!

InterNIC is a registered service mark of the U.S. Department of Commerce. It is licensed to the Internet Corporation for Assigned Names and Numbers, which operates this web site.


SlyOldDog




msg:696693
 8:55 pm on Feb 24, 2006 (gmt 0)

I had this problem once. I contacted the registrar (as the owner of the domain) and provided documentary proof of who i was (in your case it would be proof that the customer is the CEO of his company which is the legal owner of the domain). He'd need to fax over some ID and the company documents showing he is the legal representative of the company.

With those papers the registrar should be able to change the admin contact on the domain.

You might be able to get away with less proof if the registrar is slack :-)

volatilegx




msg:696694
 9:09 pm on Feb 24, 2006 (gmt 0)

I was under the impression that the administrative contact is the legal owner of a domain. On the other hand, I once had a domain stolen from me, and was able to prove that I had registered it and the registration was still paid for. The administrative contact had been changed to the thief's name, but Verisign changed it back to me.

nativenewyorker




msg:696695
 10:21 pm on Feb 24, 2006 (gmt 0)

No, the registrant is the legal owner of the domain. The administrative contact is simply the person who has authority to manage the domain on the registrant's behalf.

Rodney




msg:696696
 10:32 pm on Feb 24, 2006 (gmt 0)

Depending on the registrar that the domain was registered with, your client should be able to request an admin owner change directly from the registrar by faxing in the information on company letterhead.

Which registrar is the domain with?

shman




msg:696697
 3:19 am on Feb 25, 2006 (gmt 0)

If your domain is with Networksolutions here is a link to try to request the login inforamtion : https://www.networksolutions.com/manage-it/forget-login.jhtml

cornwall




msg:696698
 8:35 am on Feb 25, 2006 (gmt 0)

He'd need to fax over some ID and the company documents showing he is the legal representative of the company.

I agree with SlyOldDog and Rodney on this. That is how its done.

If the Admin contact is being "unhelpful" and without the facts who knows what sort of gripe he has with the company owning the URL - they may owe him money, or whatever. Then do as suggested, contact the Registrar concerned with proof that they are the owner.

It will take longer than if the Adin contact were helpful, but will be much quicker than messing round with the Admin contact if they are being unhelpful

stu2




msg:696699
 2:10 am on Feb 26, 2006 (gmt 0)

I agree with cornwall and the others. Provide proof of ownership to the registrar. If that matches the registrant info, then most registrars will allow you access to your domain. Just ask your registrar how to proceed.

digitalbrain




msg:696700
 7:47 pm on Feb 26, 2006 (gmt 0)

Managing the Domain Name

step1
Do a whois , retrive your domains.

Get the Records of the Domains, for example if the domain is .com , get the equivalent .net , .org and other new ones if registered to your name

step2

Get a free account with a domain registrar where you can manage all your domains with a control

step3

Once the domains are in your control manage with controls using the automated tools like managing dns , managing expiry with auto renewals etc.

davezan




msg:696701
 2:26 am on Feb 27, 2006 (gmt 0)

Has wirral's issue been resolved? Just asking. :)

andye




msg:696702
 10:33 am on Feb 27, 2006 (gmt 0)

Unfortunately the admin contact is being a bit of an arkward so and so, and telling me that he doesn't know anything about it.
He is basically not co-operating at all,

Pay him a small admin fee maybe?

hth, a.

wirral




msg:696703
 9:18 pm on Feb 27, 2006 (gmt 0)

I'm confused, by registrar do you mean the company the domain is registered with?

The company that owns the domain is still able to create new e-mail addresses/mailboxes for new employees, so surely they would have domain information as well?

davezan




msg:696704
 10:25 pm on Feb 27, 2006 (gmt 0)

I'm confused, by registrar do you mean the company the domain is registered with?

Yup. It's like this:

1. Use any WHOIS service to lookup the domain name's registration record. It'll tell you who's listed as the registrant, admin contact, their respective contact details, etc.

2. The line "Registrar" will tell you where the domain name is registered with. In reality, only companies called "registrars" are allowed to register and manage domain names.

3. Once you find out who the sponsoring registrar is, contact them and ask how to gain access to the domain name. Follow their instructions to the letter, but be sure to ask even the dumbest questions to ensure you understand them completely.

Capish? :D

Jaunty Edward




msg:696705
 11:38 am on Feb 28, 2006 (gmt 0)

Hi,

I will suggest you to find out the registrar( by doing whois) and then google for the contact details of the registrar. You explain them the full case and they will come up with the best possible way to help you.

Thats how I managed to get a domain back from a Registrar. Also tell the registrar that you want to renew the domain( don't say transfer). lol... you need to show him that you will give them business.

Hope This helps,
Jaunty

wmuser




msg:696706
 12:13 pm on Feb 28, 2006 (gmt 0)

First you should fidn the registrar and then contact them,since you said that teh company is listed as a legal owner of the name then must be ocntroling administrative email address,request forgot passowrd and you must be done

Rollo




msg:696707
 2:41 am on Mar 2, 2006 (gmt 0)

Before a domain can be moved, it must be unlocked. Before it can be unolcked, you must have access to the backend.

If the domain is registered in somone else's account and transfer request emails go to them (you can see who has control via whois) and you have no legal agreement stating that's it's your company's domain... well' it's not your company's domain anymore.

The bottom line is in the absence of a legal agreement, ownership is bascially determined by access.

kwngian




msg:696708
 12:16 pm on Mar 3, 2006 (gmt 0)

The company that owns the domain is still able to create new e-mail addresses/mailboxes for new employees, so surely they would have domain information as well?

This would only be true if the current dns servers registered at the registrar is not changed and it is pointing your mx record to the address specified.

If it isn't, they can add hundreds of email addresses and none of it will reach them.

You should first try and take back control of the domain soonest possible otherwise you won't be able to do anything if your present hosting want to increase their fee ten times or when it expires, no one can renew it.

Lobo




msg:696709
 12:39 pm on Mar 3, 2006 (gmt 0)

Pick up the phone ...

Call your registrar and ask them, it's that simple.. explain the situation and they will tell you exactly what info they require.. and what you have to do for access ...

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