Here's a script YOU can use next time you get a cold call. They have their script, now you have yours.
Any question they refuse to answer that has a "$" Dollar Sign next to, you can sue them for $500 - $1,500.
-I am recording this call. Is this ok with you?
-Are you calling to sell something?
-$ What is your first and last name. Spell that please.
-$ What is your phone number? Area code first, please. (They will often refuse or say it's outgoing only. I would
reply, you can be sued for that. You are required by law to give me your phone number and I am logging this call, by the way.)
-$ What's the name of the organization you're calling for?
-$ Does that organization keep a list of numbers it's been asked not to call?
-$ I would like my number(s) put on that list. Can you add me to the list?
-Does the company you work for also make telemarketing calls for any other organizations? (If they answer no, skip the next question.)
-$ (If yes) Can you make sure your company won't call me for any other organization?
-$ Will your company keep my number on its do-not-call list for at least ten years?
-$ And does your company have a written policy that says that on paper?
-$ Can you send me a copy of it?
-What's your supervisor's first and last name?
-What's your employer's business name, address and main telephone number?
-Are you calling for a tax-exempt nonprofit organization?
-Is this call based on a previously established business relationship?
Keep this script near all telephones, and keep a call log of the answers to these questions.
Use your discretion in how many questions you want to ask. The primary goal is to reduce the calls. Make sure you don't hang up the phone without having them put you on the Do Not Call List. And try to pump them for info and get out of them if they are calling for a telemarketing organization. By doing so, you can be placed on that entire organization's do not call list, potentially saving you from many calls.
Another goal is to get them to stop their sales pitch. What I personally find so annoying is that they'll pretend they aren't cold calling, or you'll tell them you're not interested and they'll keep pushing you and forcing their sales pitch on you. From testing this script, I've noticed that from your first question, I'm taping this call, is that alright with you, they are on the defensive. Much less interested in giving the sales pitch. And you can start to view the call as a game instead of an annoyance."