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My domain has expired and is in the grace period
My registrar is not replying to emails. What should I do?
Snookered




msg:685520
 7:29 pm on Dec 21, 2005 (gmt 0)

Hi

My domain expired earlier this month.

The email address I used when I last renewed it doesn't exist anymore and the registrar doesn't have a login area for domains bought before 2004.

I therefore can't find a way to renew it.

I submitted a support ticket but they don't reply.

Has a none else been in this spot, and is there anything else I can do?

Thanks

 

hmpphf




msg:685521
 9:16 pm on Dec 21, 2005 (gmt 0)

Is the company you bought your domain from a reseller for one of the major registrars?

You should be able to ascertain this by looking at the WHOIS details for your domain.

stu2




msg:685522
 11:54 pm on Dec 21, 2005 (gmt 0)

I have, and lost my domain because I didn't pursue all avenues. I'd phone and fax them immediately.

Snookered




msg:685523
 3:55 am on Dec 22, 2005 (gmt 0)

Ok thanks -

Whois says the registrar: ICANN Registrar: ENOM, INC.

and then goes on to list my web host where I registered it.

It also says Status: REGISTRAR-LOCK

Does any of this help?

hmpphf




msg:685524
 9:55 am on Dec 22, 2005 (gmt 0)

Submit a support ticket to Enom and explain the problem. Their help desk is very friendly and supportive.

Snookered




msg:685525
 6:54 pm on Dec 22, 2005 (gmt 0)

I've tried but there is no facility to do this unless I'm an Enom reseller. Their help page just has a look up tool for my reseller - I still stuck :(

hmpphf




msg:685526
 7:33 pm on Dec 22, 2005 (gmt 0)

Sign up for a free account then raise a support request. You don't have to buy a domain name to get an account with them.

andye




msg:685527
 4:36 pm on Jan 5, 2006 (gmt 0)

ENom's details (from the Internic Registrar Directory):

eNom, Inc.
P. O. Box 7449
Bellevue, Washington 98008-0449
United States
425 376 0505
legal@enom.com

hth,
a.

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