I hope somebody here can help or give advice on a problem I'm having renewing my domain name. I've tried to explain it as simply/clearly as I can below:
The story so far...
I've had my site hosted with a company called WebFusion for the last year.
A few weeks ago my account was renewed, during which time they should have renewed my domain name.
I noticed that the expiry date for the domain name was still at 24th Feb 2001 a week later (1st March, 2001!), which did not look at all right but the site was still working.
I emailed WebFusion's support about it twice, and both times got replies that they had 'probably' renewed it. I.e. nobody checked. But as it still worked and I'd not renewed a domain before I had no idea what to expect so took their word for it, though with an amount of suspicion!
On Monday/Tuesday my site slowly stopped working and my emails stopped arriving.
Looking at the Internic record it has 'No nameserver' in the 'Name Server' field. That, I expect, is what's causing it as these details propagated around the Internet.
WebFusion said on Monday that they'd renew it that day and that it should take 2 days to propagate, but it's now Thursday and it's still not working and they are even ignoring my emails requesting they look into it.
The situation now is that the Internic record still has an incorrect DNS entry and still says that the domain expired on 24th Feb 2001. My web site and email are both completely inaccessible now.
What I think happened
To me it looks like they somehow messed up the renewal.
I have since read that domain names are given a certain time to be renewed after the date and during that period (or the end part) the domain name is disabled, which probably explains why the DNS entry is set to 'No nameserver'.
What I would like to know
WebFusion said they renewed the domain name on Monday, but as they should have done that once before and either didn't or encountered some problem I am sceptical that this is going to be resolved quickly.
So what I'd like to know is:
1) Although it may take several days for the renewal to propagate around the Internet, is it possible for me to see *now* (several days on) whether this process has been started? The Internic details and on other sites all still say that the domain expires on 24th Feb 2001 and that there is no nameserver set, should these have been updated by now even if it will still then take time to propagate around the Internet? I want to be able to do this so I can get back to WebFusion and tell them if they have still not sorted it out and not be put off by them telling me to just wait a few more days.
2) Assuming that there is either some problem or WebFusion are completely incompetent, how can *I* go about resolving this? I've emailed the registrar listed for my domain name for help, but am still waiting for a reply.
3) Do you agree that the 'symptoms' do match my belief that that the domain name wasn't renewed and what then happens after a domain name expires?
I'd be really grateful for any help that anyone that knows about these things can give me, as while this is ongoing my business is crippled!!