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Picture of Owner online... yes/no
Whos really behind the .com name.
AA Best Comfort Guy




msg:649028
 3:37 am on Mar 3, 2003 (gmt 0)

I read a book awhile ago about Amazon.com in their beginnings.. and one person's account of how it was basically operated like a huge catalog/mailorder phone room.

Yet the public's perception was of this beautiful palace with books flowing and corporate people in power suits selling in comfortable plush office space surrroundings.

I honestly have no idea what my own consumers perceptions of my company are. We have very good photos of our goods, and a professional appearance in our wording, and design ( atleast I think so) my products cater to the upper level of the buying power out their: expensive high quality bedding.

I am thinking about placing a picture of myself ( the owner) online on the same page that explains our history.

do you think this will hurt or help my efforts?

Keep them in the dark.. or put a face with the .com?

 

fathom




msg:649029
 4:27 am on Mar 3, 2003 (gmt 0)

Welcome to WebmasterWorld AA Best Comfort Guy ;)

I believe this is a good strategy - however, be sure the focus is for the right reasons.

People don't put trust into web sites - they put trust into the company, person, or people that work behind the scenes.

This isn't to say that no one buys from a web site... just that the more personable you make the site the more people will trust.

90% of all products purchased online - are purchased by 10% of the online using market.

This means that the majority of the remaining 90% for one reason or another are not comfortable with online purchasing -- and lots of room to improve.

Effective use of your image can help - but think ahead.

If you are the owner, and sole person of the company - announcing this does help build trust.

Sale/item pages should have a customer service person, if a support section; a support person.

Company info pages (about us) should have an office administrator.

But the office administrator - will not help to get visitors in the buying mood, this would be more for, returns (policy), privacy (policy), maybe affiliated programs, and founding info about the company. Thus if this is yourself (the owner) your image here will likely not produce more sales.

In addition, the same person on every page (or in every section of the site) looks strange.

A customer service person is preceived differently than an administrator or support person.

A few small images, noting their title and if a real company employee even a name will produce much more than none at all.

Will it make a difference to someone who already buys -- probable not (they already buy without needing that personability) but it will improve the chance of non-purchaser purchasing.

rogerd




msg:649030
 1:41 pm on Mar 3, 2003 (gmt 0)

I am thinking about placing a picture of myself ( the owner) online

If it didn't violate the TOS, AA, you could post a pic URL and we could all vote! Failing that, you might try one of the HotOrNot-type sites & see if you score above 5. (Hey, there's an idea... Am-I-Trustworthy-Or-Not.com!) ;)

Seriously, I think a photo of the owner is a great idea. It humanizes the site and gives customers a feeling that there's someone real behind the HTML.

When I was in the catalog biz, we always included a Letter from the President with a photo. We often included group staff photos, or sometimes sprinkled individual staff photos, perhaps with one-line quotes, around the catalog. All of this served to add some human interaction to an otherwise sterile envirinment.

Beyond the photo, I'd suggest including a quote from you reiterating your satisfaction guarantee (if any) or at least your commitment to your customers. Also, if you can build up your expert credentials, that will further enhance your site's credibility. ("After working in the bedding industry for 15 years, and negotiating hundreds of deals with the top manufacturers, I knew I could deliver a better product for less money...") People love stories like that, so don't be afraid if your copy runs a bit long. If they don't want to read it, they'll skip it. Pull out a key point or two into big type.

Your instincts are right, AA, go for it!

Eric_Lander




msg:649031
 1:51 pm on Mar 3, 2003 (gmt 0)

Count one more vote for putting a name with a face. Many of the client's I have dealt with are large operations, yet their sites and copy on the sites lead visitors to believe they were small in size.

To reiterate other's points above, you simply feel more comfortable knowing who is behind the scenes of an operation like that.

Tapolyai




msg:649032
 2:00 pm on Mar 3, 2003 (gmt 0)

No picture.

Unless you are runway model - and even then...

You will ALWAYS, ALWAYS find people who dislike something about your face, and will turn them away.

Marketing Guy




msg:649033
 2:08 pm on Mar 3, 2003 (gmt 0)

>You will ALWAYS, ALWAYS find people who dislike something about your face, and will turn them away.

Not when you´re as good-looking as I am! ;)

Its got to be said that I have seen some sites that have truely awful pictures of the owners on them.

Ie, car sales sites with some smug owner on front of it. Do you trust this person? Well, no......

But, I think in AA's case (targeting a more expensive product), a photo on the site could be done tastelfully and would add to the overall professionalism too.

Scott

OntheEdge




msg:649034
 2:17 pm on Mar 3, 2003 (gmt 0)

How's the site doing?
If i ain't broke...don't fix it.

rogerd




msg:649035
 2:26 pm on Mar 3, 2003 (gmt 0)

In response to Tapolyai, I don't think it's necessary to have a GQ or Vogue-level appearance. However, it IS important to convey an image appropriate to your business, and to project an open, friendly image. Have a professional shoot the photo (casual shots and shots in your business environment will probably work better than an obvious studio portrait). Look straight into the camera so as not to look shifty to your customers.

Tapolyai




msg:649036
 3:23 pm on Mar 3, 2003 (gmt 0)

Ok, after rogerd's comments, I checked out your site, and ... still - I suggest you do not put your own picture up... Although if you do, the best place would be on your "greeting from the president" page instead of the geese picture. You might also want to drop a few hundred $ for professional pictures instead of you trying to hack it up in Paint... ;)

Forget the whole thing if I am looking at the wrong site.

(BTW there is a miss-spell - it's "...and not bred as...")

rogerd




msg:649037
 3:48 pm on Mar 3, 2003 (gmt 0)

I checked out the site related to your screen name and I agree with Tap that the "greeting" page would be a good place. I'd consider sticking in a small head shot as an inset. (With all the stuff on the slow-loading home page, though, I don't know how many people will find the "greeting" page.)

Off-the-wall marketing idea: If you really wanted to go out on a limb, you could stick in a pic of you holding a goose (assuming you can drug one so it doesn't bite you ;)) with the big flock in the background. This would really show you know your down or feathers or whatever, unlike the "suits" who never leave their office. (Except for geese farmers, who would probably think you were crazy... ;) We have wild geese in our area, and they are rather nasty. Very territorial... when a golfer goes missing, we presume the geese pecked him to death & ate him. It's also very evident where the expression, "Like **** through a goose" comes from. :))

quiet_man




msg:649038
 4:12 pm on Mar 3, 2003 (gmt 0)

To reply to the original issue (photo of owner ... Y/N) I'd also say 'yes'.

But be careful. I remember a discussion (elsewhere) on this issue and more than one female contributor commented on the danger of stalkers. And they weren't talking about a response to glamour photos either, just everyday businesswomen who couldn't put their professional-looking head'n'shoulders photos online because of creeps who would use the site's contact details to pester them.

The other issue would be the sort of image you want to project. In some sectors, posing in front of your Ferrari conveys an image of success and accomplishment and customers 'like dealing with a winner'. But in other markets the same image might turn people off ("that smug rich guy's more interested in his own take than providing value for money").

rogerd




msg:649039
 7:09 pm on Mar 4, 2003 (gmt 0)

Good point, quiet_man. If your stockbroker is driving a Yugo, maybe it's time to look for a new one; ditto for your plumber if he has a Lexus. :)

Crazy_Fool




msg:649040
 1:35 am on Mar 5, 2003 (gmt 0)

i would put my pic on my site, but people say i look like a thug. if i wear a suit i look like a bouncer. not very welcoming really.

and this talk of photos online reminds me of that turkish bloke that became famous for his mugshot a couple of years ago. "I KISS YOU". anyone else remember it?

story from november 99 (most links on the page are dead)
[salon.com...]

recent update from june 2002 including link to copy of original site
[ikissyou.org...]

i guess if you're gonna put your face online, do it right and get some decent publicity ..... mahir did it right.

Chuma




msg:649041
 8:55 pm on Mar 5, 2003 (gmt 0)

You mean I shouldn't put this image up as my photo?
http*://www.humanedge.biz/FinalTemplate/images/tim.jpg

Thanks.

lgn




msg:649042
 1:49 am on Mar 7, 2003 (gmt 0)

Gather all your friends, in their best clothes, go find a 10,000 square foot warehouse and do a group shot.

That will instill confidence.

jsinger




msg:649043
 10:04 pm on Mar 8, 2003 (gmt 0)

Hack your competitor's site and stick the picture of that Al-Qaeda honcho they caught in Pakistan a few days ago...four days beard (over 98% of his body) and wearing a tee shirt.

My wife insists it looks like me at 6:00AM!

Captain




msg:649044
 10:41 pm on Mar 18, 2003 (gmt 0)

I believe a human face always adds value to a website... I recommened posting the picture with a personal letter speaking to your clients.

If you are offensively unattractive, put the Director of Marketing on the site or someone with more aesthetic qualities.

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