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Anyone having trouble emailing hotmail accounts?
Anymore than usual
ikkyu




msg:654561
 9:35 pm on Apr 4, 2006 (gmt 0)

Is anyone experiencing problems sending emails to hotmail accounts in the past few days? Seems like we've had a spike in customers calling up and saying that they didn't receive an email, and the common thread here is that its a hotmail account.

What even weirder is that most of the time, our "receipt" email gets through, but the email from our affiliate(the one that the customer really needs) doesn't.

I mean we're used to saying that if they don't see the email in their regular inbox check the junk mail folder, but it seems that they're not even making into there either, and no bounced email messages back either.

 

crak_bot




msg:654562
 10:22 pm on Apr 4, 2006 (gmt 0)

I've had this problem for years. I set up a hotmail address, like mycompany@hotmail.com that I use when people are clearly not getting my replies and keep sending angry messages asking why I'm not responding. I hate sending a message not from my domain but a short explanation at the beginning of the e-mail usually clears things up.

minnapple




msg:654563
 1:51 am on Apr 5, 2006 (gmt 0)

Some of these type of email providers, will block html formatted emails.

Miop




msg:654564
 2:53 pm on Apr 6, 2006 (gmt 0)

Yes - I seem to be receiving emai ok from there, but everything I send back disappears into the ether (or someone's spam folder)

It's causing real problems at the moment with customers thinking we are ignoring them. (I wish they would phone when this happens!)

phantombookman




msg:654565
 3:23 pm on Apr 6, 2006 (gmt 0)

On every site I have I actually have a note about this by every email address, it can be a real problem, AOL is similar though not quite as bad.

Corey Bryant




msg:654566
 10:42 pm on Apr 6, 2006 (gmt 0)

Do you have an SPF record set up?

-Corey

ikkyu




msg:654567
 8:50 pm on Apr 7, 2006 (gmt 0)

Of course not! That would mean work:). But *my* emails are getting through, my affiliate's emails are not, so I suspect that they might not have an SPF record.

It also could be that we are sending a simple text email while some of our affiliates send either an html or a much larger-than-usual email.

sem4u




msg:654568
 9:04 pm on Apr 7, 2006 (gmt 0)

I received one delayed e-mail delivered to my Hotmail today from a domain registrar/host. It was dated 5th April. Very strange.

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