homepage Welcome to WebmasterWorld Guest from
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member

Home / Forums Index / WebmasterWorld / Ecommerce
Forum Library, Charter, Moderators: buckworks

Ecommerce Forum

This 62 message thread spans 3 pages: < < 62 ( 1 2 [3]     
Customer entered obscene email addy
How to react

WebmasterWorld Senior Member 10+ Year Member

Msg#: 4908 posted 1:22 pm on Mar 9, 2006 (gmt 0)

A would-be customer entered an obscene and insulting email address in the form when ordering. Sometimes customers enter funny non-working email addys, but never one so insulting and nasty. I got so mad that I called him up and told him I would not fill his order and that I felt exactly the same way about him, only I used the words he used, and hung up on him. I have never sworn at a customer before. I voided the transaction and banned his ip address with Authorize.net. Yep, I was real mad.

He called and left a message claiming his "friend" had come up with this email addy and that he wanted to place the order. He called back again later, and then called the next day wanting to get a catalog (must have been prevented from ordering by the ip address ban). I always recognized his caller id so didn't talk to him. Don't want his business.

I am just wondering if others have had customers do things like this and if so how did you react? Just cancel the order? Ignore it? I know I over-reacted, but what should I have done?



10+ Year Member

Msg#: 4908 posted 7:45 pm on Mar 16, 2006 (gmt 0)

It was a free, web based email address. We wondered if they weren't very likely to run into problems using such an address over what looks to be a company connection.


WebmasterWorld Senior Member 10+ Year Member

Msg#: 4908 posted 9:57 pm on Mar 17, 2006 (gmt 0)

There you go, a personal email address. So its no business of the employer if they are on break or lunch in my opinion.

This 62 message thread spans 3 pages: < < 62 ( 1 2 [3]
Global Options:
 top home search open messages active posts  

Home / Forums Index / WebmasterWorld / Ecommerce
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved