Worldpay used to be OK when deciding who to approve, if you had a limited company and had no credit issues then it usually was OK.
Now that the Royal Bank of Scotland own them it may be a different story.
Why not ask them directly and report back? When I signed up in 2000 (aged 25) I had the same concerns but they were unfounded. I spoke with them prior to signing up as I didn't fancy spending £250 to be told no, they were quite honest about what was good and bad, nowadays there are stricter anti money-laundering laws that may mean they can't be as open.
As a side note RBOS are an awful bank (IMHO) so I would not move to them if they ask you to.
If you have a NatWest or Royal Bank of Scotland business bank account (they're all part of the same group as WorldPay) speak to your business manager and say that you are interested in setting up merchant facilities. They will discuss your requirement with you, and probably suggest WorldPay as a way forward.
At this point; they may suggest following the normal sign-up procedure (no real reason why they shouldn't), but there is a chance that they might refer you to an account manager at WorldPay who will help with your application.
thanks for the great feedback - my only concern at this point is that i have just started a new site and it is not a ltd company and i dont have a business account.
How would you suggest i move on from here?
No need to be a limited company, WorldPay are quite happy to accept "Sole Traders".
If you're doing enough business to warrant considering WorldPay as a payment service provider then I would strongly recommend keeping your company finances separate from your personal banking and setup a business bank account.
Every major bank in the UK offers a period of free banking to new businesses; even if they're not advertising it as such; just say you won't consider them unless you get at least 12 months free (it will be subject to transaction and turnover limits, of course - but that's nothing to worry about).
I have actually only just started the new website.
Over 400 potential customers added a product to the cart and once they followed through and paypal was opened up only 2 people followed through with the order.
I thought if i offered worldpay i would see that the numbers would be alot higher.
That is the reason for me wanting to offer worldpay.
I saw sales increase after adding Worldpay.
They are a trusted provider, and I'm sure People are hppier giving their details on a Worldpay site for a purchase than just Joe Bloggs using his own SSL cert.
Incidentally I was 19 when I applied and was accepted (about 18 months ago), and only had a personal account, and was (and still am) a sole trader, not an Ltd, although that could possibly change sometime this year.
i might look into the whole sole trader thing then. excellent thanks
Don't actually remember them requiring my DOB when I signed up? Although it was 3 years ago now! I'm not a Limited company and they didn't have a problem with that.
I remember their system automatically declined my application initially because I had filled in on the form that I didn't hold the stock myself, although a couple clicks of the back button soon sorted this out ;)
I had some problems with worldpay. Their fraud detection systems weren't very good, would let all sorts of dodgy transactions through. I would spot them as dodgy, and cancel the transaction, but then they would come back later and try and apply a chargeback fee to my account despite having cancelled the transaction 2 weeks earlier. They finally relented and didn't charge (this is many transactions, not just one, so talking a substantial sum of money), but had to fight for it.
I've implemented my own anti-fraud measures (a screening process for customers - I didn't think my goods were that risky but apparently they are) which has all but eliminated fraud, and now things are ticking along and doesn't seem to be a problem.
I've looked at World Pay after seeing mentioned many time on this site. As I understand it, World Pay does it all then? Combination of gateway and merchant account?
WorldPay provide a range of services depending upon your status as a business.
Like PayPal (although you have to be approved first); any company can start taking credit cards through them without having a merchant account. You are simply paid direct to any current account on a weekly basis, 6 weeks in arrears.
However, for bigger merchants, they offer the same payment gateway as a "technology only" service in which payments are credited directly(ish) to your merchant account (which can be with any bank; not just NatWest or RBOS) and they simply take a fee per payment.
I guess this means that if you start off on the basic service but obtain a merchant account for your business down the line you can transition from one to the other without having to make any changes to the integration on your website.
> Their fraud detection systems weren't very good, would let all sorts of dodgy transactions through
I found exactly the same problem. They gave me pre-auth for free (you just need to ask them). This takes an authorisation from the customers card, but does not take the money. You then manually go into the WP website and complete the relevant transactions, ignoring the ones that are fraud/cancelled. You get five to seven days to take the money depending on the card. You only pay transaction fees on money you take. Obviously if you don't take the money, the customer/victim cannot perform a chargeback - saving all the fees and the hassle!
We just detected a couple of transaction which we now suspect are being used to test fake / stolen credit cards. Would hate to become the testing ground for this gang.
Will drop Worldpay a line about the pre-auth. Sounds like the ideal way to deal with this on a low tech basis.
If they are using the same IP address range/email etc... you can block them using the WorldAlert configurator - it simply tells the person that the card has been declined (so if you block firstname.lastname@example.org and use a valid card with that email address, it will decline the payment so the fraudsters do not realise that it is an active and valid card).
Might not be good enough. In the last 24 hours, these folks have hit us from two IP ranges... same ship to address though.
We've got a fair number of scammer IP ranges blocked from the server.. but it does not help with these probes.
what value to do you find these scammers use?
with my products typically costing from £10 - £30 do you think i could also be a target for these people?
Although I use Worlpay and swear by them, I sumbled across the new Nochex merchant account today.
They've just re designed their website, and the merchant account looks pretty attractive.
Adam (op), you may want to give them a try on your website, as they ssem low cost for a 'tester' to see if you're site is viable etc.
- £50 setup fee, then 2.9% + 2-p per transaction. No yearly fees etc.
- Complete custom payment pages, similar in the way Worldpay do theirs (not like paypals 'custom' pages for UK users)
- Accept international payments
- No need for users to have to sign up
- No incoming limit (i.e. you can accept more than £100 a day.)
It seems good, and I think I'm going to give it a shot on my next website.
thanks guys. i will look into the nochex thanks
quick couple of questions for you all.
im just applying for the worldpay service. Is there anything i can say or click that will improve my chances of getting the account?
ie if i have there fraud protection will this help me getting an account from them?
>>Is there anything i can say or click that will
>>improve my chances of getting the account
so long as your bank signs the forms and you're not bankrupt and you're not doing pr0n and not doing anything else dodgy and not in a didgy country, you'll probably be accepted
You should check also chronopay, their charges are affordable and you have not to wait longer for your money. Their customer care is excellent as well.
In my experience - stay well clear of Worldpay. Dreadful service and, if you get successful, they then get cld feet and start asking for large lumps of cash up front.
chronopay seems good alternate for European countries.