We have had so many communications problems (why won't people use the phone?!) because of email not reaching customers web-based email addresses and probs with A*L addresses, we have now started up a help desk so at least people can view replies to them on the interweb thingy. Now customers are telling me that the emails from the help desk are ending up in their spam traps!
Could someone offer a list of words which might trip such a filter please?
Also - the first thing is to make sure your mail server has reverse DNS set up. Otherwise the consumer might not receive it.
It could also be your email content (too many "spam" words).
We are white-listed with AOL, have an SPF record and reverse DNS set-up. This has helped us quite a bit with most consumers. You also might put up something on the confirmation page that says if you do not receive an email within XX amount of time, to please contact you. This way you can possibly send the email from another email account or simply reply which sometimes works