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Ecommerce Forum

This 104 message thread spans 4 pages: < < 104 ( 1 2 3 [4]     
How Are Your Ecommerce Sales Holding Up?
Let's take the patient's temperature
wifi on the fly




msg:638052
 4:01 pm on Oct 25, 2005 (gmt 0)

Anyone else seeing slow sales in ecommerce over the last week or so?

 

bekyed




msg:638142
 3:50 pm on Dec 1, 2005 (gmt 0)

Not true Badass.
Amazon have a whole host of products, look at argos and tesco even, they sell everything

Bek.

badass101




msg:638143
 11:13 am on Dec 2, 2005 (gmt 0)

True, but they have a 'brand' - People know that Argos and Tesco sell everything.

A friend of mine had an online 'IT hardware' shop that sold DSL routers, etc. People came and bought routers and wireless gear by the boxload, but didn't touch any of his other products like cameras, mp3 bits, etc. Turns out that people were coming to him through certain websites and channels that were more focused to that range of products. Any kind of cross-selling he did really didn't work well - people knew exactly what they wanted and didn't browse around much at all.
In the end, he focused soley on those products and his conversions got even higher.

ddesign - Where is your main traffic coming from? How do you compare price/quality wise with your nearest competition?

jsinger




msg:638144
 3:43 pm on Dec 2, 2005 (gmt 0)

ddesign, that sounds just crazy. Why wouldn't you lower your prices to a point where orders start coming in. I'd do that. ANYONE would. Why aren't you on here BEGGING for help?

We sell extreme niche products and get many orders every DAY.

NO orders for two years! As a FACT, you are doing something very wrong.

Have you tested your cart in that time? LOL

icedout




msg:638145
 5:23 pm on Dec 2, 2005 (gmt 0)

ddesign,
Thank you for offering, but I use monstercommerce, so I'm pretty much forced to host with them. Any way to do this with urchin analytics?

ddesign




msg:638146
 6:17 pm on Dec 2, 2005 (gmt 0)

jsinger,

my prices ARE already at bottom dollar. I get comments from web site visitors ALL the time about how they love my web site, and how wonderful my prices are. (yet no orders.) My pricing is definitely NOT the problem.

OF COURSE I have tested my cart - I, and others I have asked, have put through successful mock orders.

Thanks anyways.

jsinger




msg:638147
 6:31 pm on Dec 2, 2005 (gmt 0)

Well, what do YOU think the problem could be? You work in web design, so what do your friends think?

As a rule of thumb you ought to be getting one order for every 50-200 visitors. How many visitors are you getting? Odd that visitors comment on how good your site is, yet NEVER buy. We probably get 100 orders for every one comment like that. I've done a lot of buying on Amazon, but I've never sent them any comments about their site.

I also agree that you probably should reduce your product offerings. Heck, plenty of sites have 1-20 products and make good money.

crak_bot




msg:638148
 9:31 pm on Dec 2, 2005 (gmt 0)

Hello,

I would have to agree. Focus is the key in contemporary e-commerce. For example, I'm into bike riding: mountain bikes, road bikes, and bmx bikes. And I go to a different on-line store for each one when I need something.

Make your site feel like a solid "destination" for a particular thing or product, not a depository for unrelated items.

Also, there is a thread in here about increasing conversions. It strayed into an 800 number debate a little but it is still full of good info.

Good Luck,
Jim

RailMan




msg:638149
 11:13 pm on Dec 2, 2005 (gmt 0)

ddesign
you have a serious problem there and yes, you should be screaming for help!

[edited by: lorax at 2:21 pm (utc) on Dec. 4, 2005]
[edit reason] removed request for sticky [/edit]

ddesign




msg:638150
 7:58 am on Dec 3, 2005 (gmt 0)

"It wasn't about competition"

I'm currently working on the security warnings... I'm paying hundreds of dollars a year to secure it, so I know it's secure, but that's probably a big part of the reason why people aren't ordering.

Thanks for everyones comments.

[edited by: lorax at 2:24 pm (utc) on Dec. 4, 2005]
[edit reason] removed reference to site [/edit]

lorax




msg:638151
 2:38 pm on Dec 4, 2005 (gmt 0)

Please stay on the original topic folks and not get sidetracked into problem solving. And we don't allow site reviews here. Thanks!

HRoth




msg:638152
 12:36 pm on Dec 5, 2005 (gmt 0)

I'm happy to report that sales have picked up considerably for my site in the past week. This weekend, sales were double what they normally are, even though I had the usual number of visitors. Yay!

arran




msg:638153
 4:26 pm on Dec 5, 2005 (gmt 0)

According to the BBC, December 12th [news.bbc.co.uk] will be the busiest day for online sales.

arran.

jsinger




msg:638154
 9:35 pm on Dec 5, 2005 (gmt 0)

Interesting article with some good research. It says that Monday is the busiest online shopping day, but mid-week is consistently bigger for us. Our best days are Tues/Weds, with Thursday just a bit off-peak.

I'd look for Christmas to peak in the next few days and plummet around Friday 16th. There certainly won't be any one-day sales orgasm as the media suggests.

Yes, our sales too have been roaring the past few days.

fiu88




msg:638155
 6:46 am on Dec 7, 2005 (gmt 0)

Is it Monday again yet?
Yesterday we did 15% of a normal month ...nice! I love mondays....

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