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|Worldpay confirmation mails|
Receiving orders but no confiramtion mails
| 1:22 pm on Sep 21, 2005 (gmt 0)|
I recently established a shop.
I normally receive 2 order notifications. One order and one confirmation email from Worldpay.
These emails arrive witin a few minutes of each other
Today I did not receive the confirmation order email from Worldpay. I have tried emailing them without sucess. My admin does not list the transaction.
SHould I fufill? Does this happen a lot
| 6:42 pm on Sep 21, 2005 (gmt 0)|
Was this just on one order?
Mine are working fine today. If its not in your admin, then they haven't paid, and you just disregard the order.
Definately DON'T fulfil.
I find about 1 in 20 may drop out at that stage in the transaction, and many comeback. Maybe the card was declined, and they wait for a spouse to get home to try again with their card?
| 12:06 pm on Sep 22, 2005 (gmt 0)|
Regardless of the emails, you can check the transactions on your account at the WP site.
My WP emails have been fine today.
| 2:46 pm on Sep 22, 2005 (gmt 0)|
Thanks it was as you stated- A few customers dropped out mid -order
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