| Worldpay confirmation mails
Receiving orders but no confiramtion mails |
charliecon
msg:652439 | 1:22 pm on Sep 21, 2005 (gmt 0) |
Hi I recently established a shop.
I normally receive 2 order notifications. One order and one confirmation email from Worldpay.
These emails arrive witin a few minutes of each other Today I did not receive the confirmation order email from Worldpay. I have tried emailing them without sucess. My admin does not list the transaction. SHould I fufill? Does this happen a lot
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chodges84
msg:652440 | 6:42 pm on Sep 21, 2005 (gmt 0) |
Was this just on one order? Mine are working fine today. If its not in your admin, then they haven't paid, and you just disregard the order. Definately DON'T fulfil. I find about 1 in 20 may drop out at that stage in the transaction, and many comeback. Maybe the card was declined, and they wait for a spouse to get home to try again with their card?
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Deab
msg:652441 | 12:06 pm on Sep 22, 2005 (gmt 0) |
Regardless of the emails, you can check the transactions on your account at the WP site. My WP emails have been fine today.
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charliecon
msg:652442 | 2:46 pm on Sep 22, 2005 (gmt 0) |
Thanks it was as you stated- A few customers dropped out mid -order
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