| 11:53 pm on Aug 22, 2005 (gmt 0)|
We've been a victim to this scam several times. There really isn't anything you can do except take a picture of the shipment fully packed before taping the box closed. And that is impractical for most people.
My only suggestion is to ship through UPS and not the Postal Service. UPS will just pay the claim, the post office practically wants you to cut off your left arm before they will pay a dime. We filed a claim with the Postal Service for $14 a few months ago and they actually wanted me to have the customer type up a letter. Yeah right...
| 5:43 pm on Aug 25, 2005 (gmt 0)|
So you think UPS or the Post Office should pay out when you know that it is the customer who is dishonest? Is that not itself dishonesty on your part? The customer has cheated us - so we will pass it on and cheat UPS? Or have I not understood correctly?
| 7:14 pm on Aug 25, 2005 (gmt 0)|
We stopped insuring parcels that we send out by USPS, too - we've never succeeded in claiming insurance for lost shipments. UPS insurance, on the other hand, is pretty good.
| 8:21 pm on Aug 25, 2005 (gmt 0)|
Sticky situation. You are forced to call the customer a liar.
UPS has an insurance subsidery, it is separate from the company. They expect a certain amount of claims and they are usually very resonable. But, it does suck that the customer put in this position.
| 8:40 pm on Aug 25, 2005 (gmt 0)|
The customer from the originating post has returned ALL 6 of the original widgets today and asked for a refund.
My guess is mentioning Postal Fraud, recording the weight and the required signature for an insured package over $50 USD stopped the "I didn't get my shipment" original scam and turned it into half of it went missing. That was shut down by the weight of 6 widgets being recorded when the package shipped.
It must really suck to be him right now as he has just proved beyond any doubt that he tried to scam us.
I'll refund his whole purchase today with a big smile on my face as I'll bet he can't afford the products and tried to get them for free and has now admitted he was a toad.
| 8:59 pm on Aug 25, 2005 (gmt 0)|
|I'll refund his whole purchase today... |
*Cough* Large restocking fee *Cough*
| 9:32 pm on Aug 25, 2005 (gmt 0)|
We don't have a restocking fee listed in our return policy.
I don't have any problems with refunding peoples money if they don't like the products.
It's a product best purchased in person as each one has a "feel" all it's own.
I think the scammer was scared of the USPS and didn't have the money to afford 6 of the items.
We don't usually win a situation like this in ecommerce, the battle with a CC company was something I did not look forward to but I gathered evidence just in case. The guy blinked, I won and will happily refund his card:-)))
| 9:47 pm on Aug 25, 2005 (gmt 0)|
Thank you for returning the 6 widgets. We will refund your money asap, and to prevent future problems, we have reported your name AND ADDRESS to the U.S. Postal Inspector's Regional Office. We trust you will cooperate fully when they contact you.
And thanks for shopping at RamaScammersRUs"