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Ecommerce Forum

    
Hey bargain shoppers!
Do you sacrifice quality service for a better price?
mahlon




msg:654244
 6:07 pm on Jun 24, 2002 (gmt 0)

When will you go for the discount over paying suggested retail from a store that provides great service? And how far are you willing to go?

 

DrCool




msg:654245
 6:12 pm on Jun 24, 2002 (gmt 0)

That all depends on how much I will save. If it is only a couple bucks on a $100 item I will almost always pay more for better service. It also depends on how much service I would be sacrificing. I do tend to be fairly loyal and once I am happy with a store it would take quite a bit for me to change and I would have no problem spending a few more dollars to shop there than somewhere else.

dcheney




msg:654246
 6:19 pm on Jun 24, 2002 (gmt 0)

Much also depends on the type of item. If I'm buying a DVD then the only "service" I require is the ability to get it replaced quickly if the one I get happens to be broken in two.

Now if its computer hardware - and the manufacturer doesn't directly support OEM purchases - then service will be very important.

miles




msg:654247
 6:29 pm on Jun 24, 2002 (gmt 0)

I go for the customer service if its within 10 buck or so. But if its a 100.00 I would go with who has the best price. I am generally faithfull to a store when I buy something if they have good customer service.

Customer service consists of knowledge of the product, knowing the customers name, smiling, and a willingness to make something right if its not right.

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