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Shopping Carts How many steps should it take to checkout? HyperGeek msg:644576 2:55 pm on Jun 14, 2002 (gmt 0) I've just written a pretty in-depth proprietary cart system for a client and I was wondering if you guy could give me feedback on the checkout process.
This is how it's currently laid out (after you have added merch. to your cart of course):
Step 1: Shipping & Billing Info (with the option to clone one to the other - review of cart content) Step 2: Shipping & Billing Methods (along with a review of Step 1 and cart contents) Step 3: Total with shipping charges & Credit Card info (or address to send the money order to - including review of Step 1 and cart contents) Step 4: Final Review of all shipping and billing info including total with shipping, et al. (with button to finalize order). Step 5: Thank You, Invoice, & customer service phn.#.
What do you think of this process?
Have you seen something better (in less steps)?
Nick_W msg:644577 9:14 am on Jun 17, 2002 (gmt 0)
I'd try to merge steps one and two. Shouldn't be so hard and will speed the process up a little...
NFFC msg:644578 5:32 pm on Jun 17, 2002 (gmt 0)
HyperGeek we have [mostly] the same number of clicks as you, the difference is that in our case it is from the homepage to the confirmation page. Imho I think you need to cut down the number of clicks you are using, be ruthless it will pay off. mahlon msg:644579 6:13 pm on Jun 17, 2002 (gmt 0)
We have 3 clicks for ours, I agree about merging 1 & 2. I have heard a lot from folks who like to keep it to 3 steps no more. HyperGeek msg:644580 4:33 pm on Jun 19, 2002 (gmt 0)
Thanks for your suggestions.
The process is a lot simpler now and lessening the steps actually helped to iron out a few problems that I was having with configuring shipping options.
Step 1: Shipping & Billing Info (with the option to clone one to the other - review of cart content), along with Shipping Method. Step 2: Payment Method & CC Info (along with a review of Step 1 and cart contents and grand total including shipping costs.) Step 3: Thank You, Invoice, & customer service phn.#., inhouse e-mail notification of order.
Nick_W msg:644581 4:42 pm on Jun 19, 2002 (gmt 0)
Looks good to me. Any more than three steps and I get narky!