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Shopping Carts How many steps should it take to checkout? HyperGeek
I've just written a pretty in-depth proprietary cart system for a client and I was wondering if you guy could give me feedback on the checkout process.
This is how it's currently laid out (after you have added merch. to your cart of course):
Step 1: Shipping & Billing Info (with the option to clone one to the other - review of cart content) Step 2: Shipping & Billing Methods (along with a review of Step 1 and cart contents) Step 3: Total with shipping charges & Credit Card info (or address to send the money order to - including review of Step 1 and cart contents) Step 4: Final Review of all shipping and billing info including total with shipping, et al. (with button to finalize order). Step 5: Thank You, Invoice, & customer service phn.#.
What do you think of this process?
Have you seen something better (in less steps)?
I'd try to merge steps one and two. Shouldn't be so hard and will speed the process up a little...
HyperGeek we have [mostly] the same number of clicks as you, the difference is that in our case it is from the homepage to the confirmation page. Imho I think you need to cut down the number of clicks you are using, be ruthless it will pay off. mahlon
We have 3 clicks for ours, I agree about merging 1 & 2. I have heard a lot from folks who like to keep it to 3 steps no more. HyperGeek
Thanks for your suggestions.
The process is a lot simpler now and lessening the steps actually helped to iron out a few problems that I was having with configuring shipping options.
Step 1: Shipping & Billing Info (with the option to clone one to the other - review of cart content), along with Shipping Method. Step 2: Payment Method & CC Info (along with a review of Step 1 and cart contents and grand total including shipping costs.) Step 3: Thank You, Invoice, & customer service phn.#., inhouse e-mail notification of order.
Looks good to me. Any more than three steps and I get narky!