homepage Welcome to WebmasterWorld Guest from 54.237.54.83
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member

Home / Forums Index / WebmasterWorld / Ecommerce
Forum Library, Charter, Moderators: buckworks

Ecommerce Forum

    
Senegal
like Vietnam, another fraud country?
Christi




msg:639914
 12:53 am on Dec 14, 2004 (gmt 0)

This is a first for us...Senegal. AVS=N. Not sure how to look up the IP address country of origin. (Any advice welcome.)

The order is big (for us) but not humungous; there were no declines on the card before authorization went though. I dunno. Anyone else had any experience with Senegal?

 

larryhatch




msg:639915
 1:40 am on Dec 14, 2004 (gmt 0)

Senegal is in NW Africa, maybe 1500 miles West of Nigeria, if that tells you anything.

- Larry

sleepy_eye




msg:639916
 6:38 am on Dec 14, 2004 (gmt 0)

We have had orderes from Sengal, thier ip's came up from Sengal but strangely upon calling the bank, cards were issued in the US or Canada. Hope that helps

olwen




msg:639917
 6:42 am on Dec 14, 2004 (gmt 0)

My only experience with Senegal was about 35 years ago at high school. The surposed Senegalese visitor was a fraudster.

knighty




msg:639918
 9:09 am on Dec 14, 2004 (gmt 0)


I used to live in Senegal, not much different to most the other African countries - very poor plenty of corrupt people.

Take out the poor but and its just like every other country ;)

Christi




msg:639919
 11:05 pm on Dec 14, 2004 (gmt 0)

Thanks, all. I'm going to call the bank (I'm traveling now so will deal when I get back). Curious to see where it was issued, if it's been stolen, etc. etc. I do know where Senegal is located but not sure on the fraud scale.

Wish me luck!

And thank you again.

derekwong28




msg:639920
 12:56 am on Dec 15, 2004 (gmt 0)

To do reverse ip check, I use this site

[dnsstuff.com...]

Put the ip address under WHOIS Lookup Enter domain name (or IP)

If possible, you should check in which country was the card issuing bank based.

derekwong28




msg:639921
 4:29 am on Dec 15, 2004 (gmt 0)

By the way, a reverse ip check will not help you in this situation. You really want to know whether the credit card was issued by Senegal or not.

We do not send orders made by a credit issued in one country for shipping to another country. The only exceptions are

1. US credit cards for shipping to Canada or Puerto Rico, UK credit cards to Ireland, Australian Credit cards to New Zealand.

2. Orders made by NGO or UN agencies
3. APO addresses
4. This is a prevsiously known customer

Christi




msg:639922
 1:00 am on Dec 16, 2004 (gmt 0)

Hi Derek,

Thanks for this info. I will do this (check the IP address) and also call the bank when I'm back from this business trip.

Great guidelines, too. "Previously known customer" is good to have in there. We do have a customer in Indonesia who works for some UK corporation. He buys our product on business trips to San Francisco and we have offered to ship to his hotel in SF when he's there. Being a "previously known customer" makes a difference.

Will let you know!

Christi

Philip_M




msg:639923
 8:00 am on Dec 17, 2004 (gmt 0)

As I have said before - avoid doing business with any non-EU country with green in its flag and you will cut out 99% of frauds.

Christi




msg:639924
 5:21 pm on Dec 17, 2004 (gmt 0)

Thank you for all this good information. Back from my biz trip and found the following:

IP address shows Mali.

Credit card BIN # from Great Britain

AVS=N

Ship to address = Senegal.

We're going to void this order. As my partner says, "We don't need the money that bad." Amen.

Christi

Ellora




msg:639925
 6:50 pm on Dec 17, 2004 (gmt 0)

hmm..why is Vietnam a fraud country?

lorax




msg:639926
 8:13 pm on Dec 17, 2004 (gmt 0)

Welcome to WebmasterWorld Ellora!

There's a wave of fraudulent charges going round. The issue isn't with the country itself. The issue is with the fact that many of these fraudulent orders use legitimate credit cards from banks in the USA or UK yet the ship to address is some other country. It's not an unreasonable request but when combined with the higher than average number of charge-backs (product shipped but the true card owner denies the charge indicating their CC# was stolen and used to place the order) associated to a particular country, it becomes painfully obvious there's a ring of scammers at work. And since the ship to address often coincides with Nigeria, Vietnam, etc... any orders from these countries, unfortunately, become suspect.

flobaby




msg:639927
 10:16 pm on Dec 17, 2004 (gmt 0)

I don't know where you guys live, but here in the states it's really cheap to call internationally. I often write an email to the customer saying that in order to verify their card, I need the customer service number on the back as well as the bank name. That instantly gets me somewhere, because I then call Visa and get the number of the card-issuing bank. If it's not the same, that's an instant "no". If it is, then I call the number Visa gives me for the bank (not the one the customer gave, that's just to compare).

There are a few banks who won't give out name/address verification, but most will. If they won't, then I email the customer saying I was unable to verify the card so I can't go through with the order. And if you think it's a fraud, you don't even have to call the bank, just tell the customer their bank was uncooperative or wouldn't speak English.

I've had one chargeback when I started in 1998 and that was because I let the nice Romanian customer give me 5 cards before the one that went through (didn't know what the hell I was doing or what a chargeback was). Haven't had one since.

Global Options:
 top home search open messages active posts  
 

Home / Forums Index / WebmasterWorld / Ecommerce
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved