| 1:40 am on Dec 14, 2004 (gmt 0)|
Senegal is in NW Africa, maybe 1500 miles West of Nigeria, if that tells you anything.
| 6:38 am on Dec 14, 2004 (gmt 0)|
We have had orderes from Sengal, thier ip's came up from Sengal but strangely upon calling the bank, cards were issued in the US or Canada. Hope that helps
| 6:42 am on Dec 14, 2004 (gmt 0)|
My only experience with Senegal was about 35 years ago at high school. The surposed Senegalese visitor was a fraudster.
| 9:09 am on Dec 14, 2004 (gmt 0)|
I used to live in Senegal, not much different to most the other African countries - very poor plenty of corrupt people.
Take out the poor but and its just like every other country ;)
| 11:05 pm on Dec 14, 2004 (gmt 0)|
Thanks, all. I'm going to call the bank (I'm traveling now so will deal when I get back). Curious to see where it was issued, if it's been stolen, etc. etc. I do know where Senegal is located but not sure on the fraud scale.
Wish me luck!
And thank you again.
| 12:56 am on Dec 15, 2004 (gmt 0)|
To do reverse ip check, I use this site
Put the ip address under WHOIS Lookup Enter domain name (or IP)
If possible, you should check in which country was the card issuing bank based.
| 4:29 am on Dec 15, 2004 (gmt 0)|
By the way, a reverse ip check will not help you in this situation. You really want to know whether the credit card was issued by Senegal or not.
We do not send orders made by a credit issued in one country for shipping to another country. The only exceptions are
1. US credit cards for shipping to Canada or Puerto Rico, UK credit cards to Ireland, Australian Credit cards to New Zealand.
2. Orders made by NGO or UN agencies
3. APO addresses
4. This is a prevsiously known customer
| 1:00 am on Dec 16, 2004 (gmt 0)|
Thanks for this info. I will do this (check the IP address) and also call the bank when I'm back from this business trip.
Great guidelines, too. "Previously known customer" is good to have in there. We do have a customer in Indonesia who works for some UK corporation. He buys our product on business trips to San Francisco and we have offered to ship to his hotel in SF when he's there. Being a "previously known customer" makes a difference.
Will let you know!
| 8:00 am on Dec 17, 2004 (gmt 0)|
As I have said before - avoid doing business with any non-EU country with green in its flag and you will cut out 99% of frauds.
| 5:21 pm on Dec 17, 2004 (gmt 0)|
Thank you for all this good information. Back from my biz trip and found the following:
IP address shows Mali.
Credit card BIN # from Great Britain
Ship to address = Senegal.
We're going to void this order. As my partner says, "We don't need the money that bad." Amen.
| 6:50 pm on Dec 17, 2004 (gmt 0)|
hmm..why is Vietnam a fraud country?
| 8:13 pm on Dec 17, 2004 (gmt 0)|
Welcome to WebmasterWorld Ellora!
There's a wave of fraudulent charges going round. The issue isn't with the country itself. The issue is with the fact that many of these fraudulent orders use legitimate credit cards from banks in the USA or UK yet the ship to address is some other country. It's not an unreasonable request but when combined with the higher than average number of charge-backs (product shipped but the true card owner denies the charge indicating their CC# was stolen and used to place the order) associated to a particular country, it becomes painfully obvious there's a ring of scammers at work. And since the ship to address often coincides with Nigeria, Vietnam, etc... any orders from these countries, unfortunately, become suspect.
| 10:16 pm on Dec 17, 2004 (gmt 0)|
I don't know where you guys live, but here in the states it's really cheap to call internationally. I often write an email to the customer saying that in order to verify their card, I need the customer service number on the back as well as the bank name. That instantly gets me somewhere, because I then call Visa and get the number of the card-issuing bank. If it's not the same, that's an instant "no". If it is, then I call the number Visa gives me for the bank (not the one the customer gave, that's just to compare).
There are a few banks who won't give out name/address verification, but most will. If they won't, then I email the customer saying I was unable to verify the card so I can't go through with the order. And if you think it's a fraud, you don't even have to call the bank, just tell the customer their bank was uncooperative or wouldn't speak English.
I've had one chargeback when I started in 1998 and that was because I let the nice Romanian customer give me 5 cards before the one that went through (didn't know what the hell I was doing or what a chargeback was). Haven't had one since.