homepage Welcome to WebmasterWorld Guest from 54.163.139.36
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member
Home / Forums Index / WebmasterWorld / Ecommerce
Forum Library, Charter, Moderators: buckworks

Ecommerce Forum

    
Secure form versus 800 number
David

10+ Year Member



 
Msg#: 30 posted 9:40 pm on Nov 7, 2000 (gmt 0)

We are tring to make a decision on putting a 800 number in our store. We currently take all our orders with a secure form. Does any one know what percent of customers would order by phone that would not use a secure server.
David

 

Billythekid

10+ Year Member



 
Msg#: 30 posted 8:26 pm on Dec 3, 2000 (gmt 0)

I've seen the 800 number cause increases in sales on websites due to the security people feel thinking an 800 number means an established company. The sales of the 800 itself though are usually trivial.

tedster

WebmasterWorld Senior Member tedster us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 30 posted 9:39 pm on Dec 3, 2000 (gmt 0)

>I've seen the 800 number cause increases in sales on websites due to the security people feel

I have a client who saw the same thing last spring. Also, I've read this in several other places. Listing a street address (not a PO Box) where you can receive mail has also had a strong effect for some -- probably the increased feeling of security again.

2_much

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 30 posted 4:14 am on Dec 4, 2000 (gmt 0)

Second that. We have 800 numbers on many of our sites and we receive a LOT of phone orders. Most of these people say they don't feel comfortable ordering online and they'd rather call and speak with live operators.
I don't think this is just due to the security issue. I think people also like knowing that there IS a company behind the site, and that the operation is legitimate.
We have not included 800 numbers on some of our sites (don't have sufficient manpower) and the sales are considerably less.
In any case, I belive it is a good idea to include an 800 number on the index page if at all possible.

tedster

WebmasterWorld Senior Member tedster us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 30 posted 5:19 am on Dec 4, 2000 (gmt 0)

Outsourcing the phone answering can give a professional "front" while the business is relatively small. We have a joint venture partner who offers 24*7 scripted telephone answering (inbound telemarketing.) There are a number of these businesses around, and they often offer rates that are sliding scale, depending on traffic.

This kind of service can be tailor-made to the beginning web enterprise. They are also perfect for the temporary surges in traffic that come from a good PR mention or other similar events.

David

10+ Year Member



 
Msg#: 30 posted 6:51 pm on Dec 4, 2000 (gmt 0)

Thanks for the info, Sounds like a must have.
David

scott

10+ Year Member



 
Msg#: 30 posted 1:37 pm on Dec 5, 2000 (gmt 0)

Tedster, could you email me a link to that joint venture partner?

-Scott

Global Options:
 top home search open messages active posts  
 

Home / Forums Index / WebmasterWorld / Ecommerce
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved