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Ecommerce Forum

    
Is Protx down?
any one else having problems?
Joop




msg:621057
 3:35 pm on Oct 31, 2004 (gmt 0)

don't seem to be able to access the protx site, nor can customer purchase items - anyone else having this problem?

 

RickB




msg:621058
 7:09 pm on Oct 31, 2004 (gmt 0)

We're having the same problems. Protx payment system won't load and their site, www.protx.com, is down.

Will let you know what tech support say.

jam13




msg:621059
 7:43 pm on Oct 31, 2004 (gmt 0)

Looks like we've been having problems all day :(

Phil_C




msg:621060
 6:55 pm on Nov 1, 2004 (gmt 0)

Yep same here. Still can't access their site, I've noticed that a few sites I use daily are down today - related?

When I started using protx about a year ago, downtime seemed to be quite frequent, losing me sales and not giving a particularly good impression to my customers. So I re-wrote my payment side to take the payment info on my own SSL space and debit the card in the background, if the connection to protx fails, I just get notifed and take the payment later on, the customer is none the wiser.

Joop




msg:621061
 8:11 pm on Nov 1, 2004 (gmt 0)

Protx is down, has been for sometime but we've had emails from them keeping us informed - they're undergoing a severe ddos attack..

Phil_C




msg:621062
 9:24 pm on Nov 1, 2004 (gmt 0)

I haven't received anything from them - are you a "prefered" customer? ;)

holtyboy




msg:621063
 10:06 pm on Nov 1, 2004 (gmt 0)

Well I'm definitely not a preferred customer and they've sent me something too, so it must just be you Phil :-)

Anyway, don't feel left out, but instead check the status here:

[protx.com...]

Receptional




msg:621064
 12:00 pm on Nov 3, 2004 (gmt 0)

Well - 3 days in and they are still having real problems it appears.

Such a shame - not least for my frustrated customers and my bank account of course - but mostly because I felt Protx have been much better than most in terms of keeping clients informed and prices reasonable. Protx are not a Worldpay in terms of scale, and attacks like this won't help them.

Dixon.

holtyboy




msg:621065
 9:28 pm on Nov 3, 2004 (gmt 0)

I agree that this is frustrating for us vendors but can you really blame Protx?

It's pretty hard to defend yourself against these massive organised crime DDOS attacks. And Worldpay has certainly had their fair share of downtime due to such targetted initiatives.

Receptional - do you not have a way to switch your site over to manual card processing to avoid the downtime? It might be worth looking at a solution.

Namaste




msg:621066
 8:44 pm on Nov 8, 2004 (gmt 0)

How is Protx's service in general?

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