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Ecommerce Forum

do you accept it?

 8:55 pm on May 9, 2002 (gmt 0)

We are getting requests to pay with American Express. More often than in the past. I know everyone wants the airmiles and that is why they want to use amex instead of the other 3 cards we accept.

Does your site accept AMEX?
What rate do you pay?
Is it worth jumping through all those hurdles again?



 9:02 pm on May 9, 2002 (gmt 0)

We accept Amex but I'm not sure what our rate is (that's not something I handle)..

I think if your dealing with b2b clients accepting amex is a must...


 9:09 pm on May 9, 2002 (gmt 0)

>do you accept it?
In one account I do, but on the other I do not. I do not think it is really worth the extra fees.


 9:45 pm on May 9, 2002 (gmt 0)

though i am in the process of building an ecomm site, as a company we don't accept AM2x, due to the administration and the cost involved.

For international customers we accept Visa, and Mastercard.
And for Europe we accept the above two and Eurocard.
For the native's above three plus switch and solo.

Though i have moaned to my MD about Amex, usually by saying no we don't accept it, a Visa or Mastercard number appears.

So in regards, of ecomm cards, will stay with the ones listed above.


 12:25 am on May 10, 2002 (gmt 0)

AMEX is the only credit card we have. Same for more than a decade. If a merchant does not accept it, we use a merchant that does. Thats happened for everything from hosting companies to software to comsumer goods. AMEX just works better for businesses and people on the move.

If i lose my AMEX card, a new one can be delivered to the door in under 24 hours, sometimes the same day, in capital cities in Asia at least.

Im not sure if "airmiles" makes much difference. All frequent flyer programs benefit one party only, and that is the airline, due to all their restrictions, admin time required, and the brand loyalty they "buy". Maybe its different in North America or Europe.


 3:33 pm on May 10, 2002 (gmt 0)

Four of our e-commerce clients have stopped using Amex over the past year. They all stated that it "cost too much" in fees compared to Visa, MasterCard and Discover.


 3:41 pm on May 10, 2002 (gmt 0)

If you have "high ticket items" with more than an average of $30.00 per item, AMEX is acceptable. Low ticket items are a nusance


 3:59 pm on May 10, 2002 (gmt 0)

we accept amex, our average sale is approx. $75
we pay 2.95%
we do not have a large turnover that would warrant a cheaper rate.

a significant minority of sales are made with it.

i believe that it is of benefit to us to accept it, i have no hard statistics but we also do a couple of retail exhibitions in the year and my personal experience is that some customers only have amex cards, i must assume the same is true for the website visitors/customers.


 4:28 pm on May 10, 2002 (gmt 0)

PayPal has an amex logo on their homepage so I'd say I accept it ;)


 6:44 pm on May 10, 2002 (gmt 0)

Thanks for the feedback everybody.

Now to make the decision.

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