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This 64 message thread spans 3 pages: 64 ( [1] 2 3 > >     
PayPal Suffers First Major Outage
PayPal closed for maintenance yesterday.
The Contractor

 12:42 pm on Oct 9, 2004 (gmt 0)

PayPal was down for a while yesterday, but before they were they had problems.

I had 3 orders/payments yesterday totaling about $350 for that they never kicked an email out for (yes the email address works/fine).

Now they have a problem with their refresh on the withdraw form. If you select a different bank account than the first in the drop-down list, it will always refresh back to the first. Tried in both IE and Netscape 7.1.

Contacted them about the issues and of course have not heard back. Just sounding off is all...

Also, I have a merchant account etc. just the purchasers of these particular item(s) chose PayPal over my other payment options 90% of the time...



 3:22 pm on Oct 9, 2004 (gmt 0)

Also, PayPal hasn't sent out IPN's for some transactions over the last 2 days. Has anybody else noticed this?


 12:30 am on Oct 11, 2004 (gmt 0)

Paypal's been flaky for a few days, I just noticed that the Buy buttons on my site are coming up with an error page and I can log into the paypal site but not to the help email pages.

Whats even worse is that a withdrawal I made last week has not shown up in my bank. So I guess if thats happened to a lot of people that would be why the help emails are not working - they'd have heaps of help queries at the moment!


 9:23 am on Oct 11, 2004 (gmt 0)

This is all I get at the moment:

We are sorry that we are experiencing temporary difficulties. Please try again later.

Message 3005

Very up and down, I've also noticed the problem with the withdraw form, I need to withdraw some money to a bank account that isn't the one at the top of the list but no matter what I try it keeps jumping back to the top one! Very irritating, surely they can fix this as a matter of priority? It's been like this for 5 days now, just not good enough!



 9:40 am on Oct 11, 2004 (gmt 0)

Ah-ha! I disabled javascript in my browser and it let me select the correct account, the withdrawal shows up correctly in my list of transactions so hopefully it will go through normally. I'll let you know.



 3:06 pm on Oct 11, 2004 (gmt 0)

Looks like they are still having issues. I checked after a couple of customers used paypal and then came back and instead did a regular card transaction.


 3:10 pm on Oct 11, 2004 (gmt 0)

I also have been getting

"Message 3004" not even able to log in ...

Have not gotten emails for payments either

Ever since they changed their home page things seem EXTREMELY bad to say the least ..

What are they doing? ebay decided they need a new home page and new underlying software?

I use their IPN a lot and hope that the suspicion of their IPN not working is not true!

anybody else with IPN who DID notice the problems?

If IPN AND notifications don't work we are seriously up a very special creek 'sans' paddle ...


 4:39 pm on Oct 11, 2004 (gmt 0)

Perhaps this should be moved to the Highlighted Posts. Its a pretty serious issue, and has already been lasting for several days.

We, for one, would like to see what more Paypal users are experiencing, and would like to follow along as paypal fixes the bugs.

We turned Paypal Payments off for the time being, as a good portion of our ad spending has been going down the drain for the last several days.


 5:51 pm on Oct 11, 2004 (gmt 0)

I was getting very annoyed over the last day with all this and glad to see a thread on the issue...

The last 2-3 days PayPal's instability has had a serious impact on sales for sites using PayPal... today I'm not even sure it's possible to sneak a purchase in!


 6:01 pm on Oct 11, 2004 (gmt 0)

Y'know, I just got a really flaky email from "noreply@paypal.com", which congratulated me on "becoming register"? That's exactly what it said.... I didn't download it from Mailwasher, because I haven't done anything with paypal since a purchase a month ago....


 7:13 pm on Oct 11, 2004 (gmt 0)

Paypal has been very slow for me too the past 2 / 3 days. I hope they get it sorted as very few orders are coming thru as a result.


 8:08 pm on Oct 11, 2004 (gmt 0)

I've had the same problem with PayPal going flakey since I think Friday or so. I had some orders placed that did not go through PayPal and I'm assuming that it was because of the problems because some were existing customers. Luckily I use a shopping cart that records the order info before sending it to PayPal for payment, so I contacted the buyers and most of the orders eventially got through over the weekend. I haven't been able to log on today at all though.

The Contractor

 8:38 pm on Oct 11, 2004 (gmt 0)

Still don't understand a company as large as they are not testing the hel$ out of something before making their "UPGRADES" live. How stupid is that?

Any payment button:
We are sorry that we are unable to complete your request at this time. Please click retry or try again later.

Message 3004


 9:55 pm on Oct 11, 2004 (gmt 0)

I got a rude awakening from a cheesed-off customer today on account of this screwup.

Not to mention I loathe having to look at those peoples horrid faces on the new page design day in day out.


 10:06 pm on Oct 11, 2004 (gmt 0)

The best (only) response I've seen from Paypal is here...

[paypaldev.org ]

The guy says he's going to keep updating that.


 11:18 pm on Oct 11, 2004 (gmt 0)

The Virtual Debit Card is not working either everyone keeps saying my card is declined despite funds being in Paypal. I hope it is fixed soon I have a few cranky customers.


 11:36 pm on Oct 11, 2004 (gmt 0)

They've even changed their message on the customer service phone number to basically say "yeah, we know it's messed up, just deal with it, we can't tell you anything" in customer service language.


 11:57 pm on Oct 11, 2004 (gmt 0)

Still don't understand a company as large as they are not testing the hel$ out of something before making their "UPGRADES" live. How stupid is that?

It's a really difficult issue. The scale of some of these large sites, such as ebay and paypal, make it essentially impossible to duplicate in a test environment the load levels that the production sites receive. In addition, once an extended outage occurs, it can become very difficult to return a site to service even if the original problem has been resolved, due to the mind-boggling surge of traffic that occurs after such an outage.


 12:05 am on Oct 12, 2004 (gmt 0)

Feels like a DDos attack to me.

If you hit the retry link they give you, it seems to get through most of the time. That might be some kind of IP validator if they really are under attack.


 12:24 am on Oct 12, 2004 (gmt 0)

FWIW I confirm IPN didn't work on a recent PayPal transaction on our site.


 12:29 am on Oct 12, 2004 (gmt 0)

> Feels like a DDos attack to me.

Yeah, that is what I am starting to think. You can even ping Paypal.com which can suggest there is routing or heavy traffic issues.


 12:46 am on Oct 12, 2004 (gmt 0)

Now the press has picked it up. Articles on MSNBC, CNET and a few other sites starting to appear this evening. $4.4 billion in payments in the second quarter of 2004... this outage must be costing PayPal a lot. Motivation for them to get it worked out soon, I hope.


 12:55 am on Oct 12, 2004 (gmt 0)

I am screwed.

I had to take $110 out of my savings to get my rent money together and have $35.38 in my paypal account that I can't touch.

Business has been non-existant.

After I pay my rent and ISP bills I am totally ruined until Paypal gets fixed.

Many people are having this problem.

No orders have come in since Saturday. I should have abotu $300 of orders by now. Still nothing and I am penniless.

This really sucks.



 12:59 am on Oct 12, 2004 (gmt 0)

The IPN has been on and off for me for a couple of days. I lost the data on a couple of orders and requested the information from the customers. If I don't here back by Tuesday I'll just refund the money.
I ended up re-setting the order timeouts on this site from 60 minutes to 1000 minutes so the post from PayPal would have plenty of time to come back. One took more the 5 hours from the time the order was completed until the post was received from the PayPal IPN.
Maybe they will get it together before I disable the PayPal option.....


 1:00 am on Oct 12, 2004 (gmt 0)

The only consolance I have recieved in three days is logging on to www.#*$!.com

In the forum folks are voicing their troubles.

Looks like literally millions of dollars worth of orders are being turned away becuase of the paypal site problems.

If this keeps a nother few days I am finically runined.



 2:05 am on Oct 12, 2004 (gmt 0)


Pires said the problem appeared to be related to a coding update late on Thursday. "We haven't found the ultimate cause," she added.



 2:22 am on Oct 12, 2004 (gmt 0)


I just went to the gas station for coffie and decided to try out my Paypal debit card. I works!

Went directly to the ATM to get the money out of my account. Withdrew for the first time since Sunday with no problem.

However, I checked my account balance using the ATM and it said -$191!

Everything looked okay from my Paypal account page, however.

Crossing my fingers that the Paypal glitches will clear up very soon and I can be back in business.



 4:38 am on Oct 12, 2004 (gmt 0)

Well it looks like the paypal site is completely down now so even their Buy buttons aren't showing on people sites. Looks like I'll have to remove paypal completely from my site until this clears up.

I'll have a site that only uses Paymate Express for payments which means I can accept $USD but not Euro or Pounds. Just goes to show you should always have more than one payment gateway. It seems that the DDOS attacks are hitting all the providers (they hit worldpay last week). Hopefully paymate express is too small and obscure for a DDOS attack as well.

The Contractor

 1:11 pm on Oct 12, 2004 (gmt 0)

Well they replied to my message about not being able to select which bank acct. to withdraw to. To paraphrase they said yes, the form is not working correctly and they are working on a multitude of problems caused by the "upgrade".... hehe

badtzmaru msg#18

Sorry, there are much larger firms than this that do major upgrades (such as the world bank and stock exchange) and they don't just throw-up an "upgrade" and say, well, guess we'll be down for several days since it didn't work like expected... this just shows that no matter how much money a company makes, they may still not have the brightest candles burning on their end..


 2:13 pm on Oct 12, 2004 (gmt 0)

I agree. If this is truly related to a software upgrade, which appears to be their claim, then maybe it's time for PayPal programmers to put egos on hold and restore the old code from tape backup. I know that's what I'd do. Get it working, then worry about why the new code is problematic.

I assume they can do that - revert to whatever code was in place a week ago.

This 64 message thread spans 3 pages: 64 ( [1] 2 3 > >
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