| 6:41 am on Sep 10, 2004 (gmt 0)|
Sounds like what you really need is a support ticketing system.
Do a search on that term and you'll get a bunch of free versions as well as pay ones.
We have a ticket system built into our CMS and it's a great way to see at a glance the issues that need to be resolved at any given time.
| 7:41 am on Sep 10, 2004 (gmt 0)|
jmbishop - thanks for the info. I've searched and most of the ones I've clicked on want my email and web address before I can get to any information on what they do and how they do it.
Can I pick your brains first please? I would prefer a way of managing the emails - and not having to retype any information - is this what these can do or are they webbased tracking which you update daily?
| 2:14 pm on Sep 10, 2004 (gmt 0)|
If you have the know-how to build a webstore, programming a ticket system shouldn't be too dificult. Its a really simple and almost like a forum. What language does your site run on? Unless the system runs on another server you will need something like PHP.
[google.com...] <- first result on google, second and third programs in this index are FREE PHP support ticket systems. I have the specific URL of a nice one but posting it is against terms right? PM me if you want that.
| 6:17 pm on Sep 10, 2004 (gmt 0)|
You could on an emxperimental or permanent basis outsource your email handling. This could be done to a professional company, or alternatively, the work at home moms network could be a very unique area to tap into.
Just think of it as this way, if YOU spend 3 hours a day sorting/replying to email, and your time is worth say $40/hour, I am sure there is a work-at-home-mom/student/etc. who could work with you for say $10/hour or something like that.
Toss the idea around and see what happens.
| 10:57 am on Sep 12, 2004 (gmt 0)|
This has boggled me for quite some time...
Is it possible, and how could one get incoming customer emails sorted into a web based support ticket system?
I am using a shared server hosting enviornment. Could Perl check the mail server? I don't think PHP can do it.
| 8:34 pm on Sep 12, 2004 (gmt 0)|
You actually answer customer emails? But seriously, lately I don't even post an email on a web site. An online form with a drop down menu for the subject seems to solve alot of problems, including spam. Beyond this, the next step would be to implement CRM software as already mentioned.
| 5:00 pm on Sep 13, 2004 (gmt 0)|